Moving out of Ireland. How and when can I get my deposit back ?

Cosmin33 · 03-09-2013 03:45PM #1

Hello,

I've been a Electric Ireland customer for about 6 months. I paid the 300 E deposit when I received my first bill. However in a couple of weeks I will permanently move out of Ireland.

I would like my final bill to be taken out of that deposit (should be around 100E). Is there any way to do that ? Also, how and when can I get the rest of the deposit back ? Do I have to wait those 14 months ?

Many thanks

EI: Una · 03-09-2013 03:56PM

Hi Cosmin33,

Yes, when you close your account with Electric Ireland, your bill will automatically be taken out of your deposit, and any credit will be refunded to you in the form of a cheque.

For closing your account: on the day you leave your address (no earlier) take a meter reading and contact us with it and the name/telephone number of whomever will be taking over responsibility for power supply to that address (e.g. landlord/lady, letting agency, new tenant). We will then close your account and organise your refund for you.

You will not have to wait the 14 months for the refund; it will be arranged for you immediately.

Regards,
Una

Cosmin33 · 03-09-2013 04:04PM

Thank you for the quick reply. I'll contact you on this forum the day I leave.

Cheers,
Cosmin

EI: Una · 03-09-2013 04:12PM

No problem Cosmin.

And if you could confirm your Electric Ireland account number, name/address in full, and either your date of birth or the contact telephone number on your account, we will be able to proceed with your account closure immediately.

All the best,
Una

Cosmin33 · 03-09-2013 04:20PM

That's perfect. I'll have those ready.

Thanks again,
Cosmin

Moving out of Ireland. How and when can I get my deposit back ?

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