Debenhams - What is wrong?!

another question · 19-06-2013 09:44AM #1

I have been to trying to make a relatively small purchase to the value of less than €30 on the debenhams online site. Between yesterday and today it WILL NOT WORK. It keeps declining my card for no reason. I rang my bank and they said there was absolutely no issue.

I then tried another card belonging to my mum and another card belonging to my sister and neither work. This is a combination of banks, visas/MasterCard and credit card and debit cards and none of them are working.

When I go to try and find a contact number for them, this seems to be another impossible task. I can't find an email address or an Irish phone number. What is wrong with this crew?

ibarelycare · 19-06-2013 09:57AM

The customer services number is on their website...

Telephone us
0818 784 877

Lines are open:
Monday to Friday 8:00 to 23:00 Saturday & Sunday 8:00 to 20:00

Gormal · 23-06-2013 11:48AM

it's the date format I think you have to use 2013 format for the year

another question · 24-06-2013 09:22AM

Gormal wrote: »

it's the date format I think you have to use 2013 format for the year

Tried that too, gave up in the end, never got speaking to a single debenhams rep.

Gormal · 24-06-2013 11:09PM

Well I ordered something for €28 and had problems paying too until I realised that the date format was 06/2013 then it went through fine. But it gave me an error message, never said it was declined.

Gormal · 02-07-2013 05:49PM

You know what it might have been the month were you using 06, I think it might have been just 6. Anyway my order disappeared in transit.....typical

Debenhams - What is wrong?!

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