Faulty item, cost of postage?

ncmc · 2013-06-13 12:38:03

Hi all, I recently bought an electronic item from an Irish website (they also have a retail store, but not close to me). Within a month, the item stopped working. I emailed them and they have asked me to post it back to them and they will replace it, which is fair enough. I am just wondering, am I liable for the price of…

13-06-2013 01:38PM

#1

ncmc

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Hi all, I recently bought an electronic item from an Irish website (they also have a retail store, but not close to me). Within a month, the item stopped working. I emailed them and they have asked me to post it back to them and they will replace it, which is fair enough. I am just wondering, am I liable for the price of postage to return the item? The item is small, but quite heavy so is likely to be quite expensive to return to them. I emailed them asking them about this, but they haven't got back to me yet.

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#2 13-06-2013 03:24PM

dudara

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If the item is defective, then the retailer must cover the cost of postage. This might mean that they arrange for a courier to collect or that you post at your expense and they reimburse you.

If posting, always make sure to send via registered post so that you can be sure that the item gets delivered.

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