[Updated offer]Boards.ie exclusive limited offer: switch to UPC and get a €50 voucher

Virgin Media: Jason · 18-04-2013 01:06PM

Hi novice

I have sent you a PM

Thanks

Jason

novice wrote: »

That's what I would be interested in, and I'm happy to pay UPC the increased subscription.

***Special offer*** Extra Benefit of Free Installation of new bundles until the end of April**** Plus 6 Months reduced price bundle***Plus a €50 voucher as a boards bargain alert user****
__________________
- For all customer service queries, please contact 1908

martinp77 · 18-04-2013 09:13PM

Jason,
I am in the same boat as Novice. I am a NTL/UPC tv customer for 8-9 years and want to upgrade to broadband. Why should I be treated different to a new customer when I have been with UPC for so long? Should I not qualify for my loyalty to UPC?

Virgin Media: Jason · 19-04-2013 11:05AM

Hi martinp77

Please pm me all your details.
Thanks

Cheers

Jason

martinp77 wrote: »

Jason,
I am a NTL/UPC tv customer for 8-9 years and want to upgrade to broadband.

rkan · 23-04-2013 10:59AM

I signed up for the offer before christmas. Just wondering how i can claim the €50 voucher for carphonewarehouse? I have sent an email to retail sales but thinking i might get a faster response here.

Thanks!

Virgin Media: Jason · 23-04-2013 11:08AM

Hi rkan

Sorry for the delay. Please call me team directly on 1890940635/051595143 and they can track it down for you straight away.

(They can get a reference number for you to quote in store)

Thanks

Jason

rkan wrote: »

I signed up for the offer before christmas. Just wondering how i can claim the €50 voucher for carphonewarehouse? I have sent an email to retail sales but thinking i might get a faster response here.

Thanks!

***Special offer just 8 days left*** Extra Benefit of Free Installation of new bundles until the end of April**** Plus 6 Months reduced price bundle***Plus a €50 voucher as a boards bargain alert user****
__________________
- For all customer service queries, please contact 1908

fifi2 · 24-04-2013 02:22PM

Hi Jason,

I am interested in the following bundle 'Max with 50Mb Broadband', its TV and broadband only as I don't need a home phone.
Is there any offers in respect of this bundle at the moment? I just moved home and I had UPC tv and broadband in my old apartment but the account wasnt in my name.

I would be really interested in hearing about any offers?

Thanks!

ispini1984 · 24-04-2013 03:58PM

Hi Jason,

Im an existing UPC Customer, and would like to speak to someone about a new bundle

Currently on Digital Extra, 2 multiroom, 1 HD, 1 Standard Box, 25 mb Broadband

I rang your sales team and was given short shrift which did not impress at all.

Also with new price increases coming in, I feel my loyalty isnt rewarded

Can you assist?

Virgin Media: Jason · 24-04-2013 05:29PM

Hi there ispini1984

Sorry but I am not entirely sure what you are looking for, as you have said you already spoke to one of my sales colleagues and didnt get what you were looking for.

Without knowing the exact details of your account I cannot advise you in detail, however based on what you said, if you are on 25mb, are you looking for an upgrade to one of the current higher speed bundles? Please call 1890940635 and my team can switch you onto the Fibre Essential HD Bundle (subject to having 50mb available at your home) or If you want more TV channels they can upgrade you to the HD bundle. (subject to standard terms & conditions)

Thanks

Jason

ispini1984 wrote: »

Hi Jason,

Im an existing UPC Customer, and would like to speak to someone about a new bundle

Currently on Digital Extra, 2 multiroom, 1 HD, 1 Standard Box, 25 mb Broadband

I rang your sales team and was given short shrift which did not impress at all.

Also with new price increases coming in, I feel my loyalty isnt rewarded

Can you assist?

Virgin Media: Jason · 24-04-2013 05:32PM

Hi there fifi2

Yes, you can order this week via boards on www.upc.ie/boardsoffer or by calling 1890940635 and you can get the TV/Broadband bundle installed free and get a €50 voucher from either Carphone Warehouse or DID Electrical

Thanks

Jason

fifi2 wrote: »

Hi Jason,

I am interested in the following bundle 'Max with 50Mb Broadband', its TV and broadband only as I don't need a home phone.
Is there any offers in respect of this bundle at the moment? I just moved home and I had UPC tv and broadband in my old apartment but the account wasnt in my name.

I would be really interested in hearing about any offers?

Thanks!

***Special offer just 7 days left*** Extra Benefit of Free Installation of new bundles until the end of April**** Plus 6 Months reduced price bundle***Plus a €50 voucher as a boards bargain alert user****
__________________
- For all customer service queries, please contact 1908

fifi2 · 29-04-2013 12:29PM

Thanks for that Jason, I tried the link online but there was no option for the bundle I am interested in which is €66/month. I tried to call but I couldnt get through. Could you also confirm what the free installation involves? I thought all of these packages were self installation. Any help would be appreciated!

GroundHog · 29-04-2013 03:53PM

Hi Jason

interested in the "Essential Bundle" with additional 100min on phone, but do I class as an Existing customer as I already have a TV package with yourselves - even thought this would be a switch to all services?

Virgin Media: Jason · 29-04-2013 04:20PM

Hi GroundHog

Yes you have existing services so are not a new customer. My team can still move you into the bundle you require, and add the extra minutes for you to the bundle, so you will move to a €71 a month price point for The Essential Bundle c/w Anywhere 200, and this will mean a new 12 month contract.

Please free free to call them direct on 1890940635 or 051595143 if you would like to proceed

Thanks

Jason

GroundHog wrote: »

Hi Jason

interested in the "Essential Bundle" with additional 100min on phone, but do I class as an Existing customer as I already have a TV package with yourselves - even thought this would be a switch to all services?

Virgin Media: Jason · 30-04-2013 12:03PM

Hi fifi2

The bundle you require is listed on the form. It is called "The Essential Bundle"

Normally we have a standard €45 activation charge per box, regardless of if we install it or your activate the box yourself. This is currently waived when you order your new customer bundle via this boards link www.upc.ie/boardsoffer

Thanks

Jason

fifi2 wrote: »

Thanks for that Jason, I tried the link online but there was no option for the bundle I am interested in which is €66/month. I tried to call but I couldnt get through. Could you also confirm what the free installation involves? I thought all of these packages were self installation. Any help would be appreciated!

fifi2 · 30-04-2013 04:23PM

Thanks for that Jason, think the essential bundle includes a homephone which im not interested in getting.
I was looking at the 'Max with 50Mb Broadband' which is tv & broadband only.

Am i mistaken??

Many thanks!!

Virgin Media: Jason · 30-04-2013 04:29PM

No problem Fifi2

That too is available for €66 per month. To order call my team on 1890940635 and say that you are ordering via the boards offer and require that bundle.

Cheers

Jason

fifi2 wrote: »

Thanks for that Jason, think the essential bundle includes a homephone which im not interested in getting.
I was looking at the 'Max with 50Mb Broadband' which is tv & broadband only.

Am i mistaken??

Many thanks!!

freebee23 · 30-04-2013 04:59PM

Hi Jason,

Really intersted in a broadband and phone package with UPC. Is the installation charge waived for this type of bundle and can I avail of the boards deal for this.

Cheers,
Freebee23

GroundHog · 30-04-2013 05:28PM

Jason

Is there a once-off cost?

I'm getting same when I go online.

ALAN

fifi2 · 30-04-2013 05:50PM

Hi Jason, I submitted by request via the link. Many thanks for your help!!

DublinAlert · 01-05-2013 10:30AM

Hi Jason,
Please see the offer I signed up for through Boards in 07/12.

Option 20 meg Broadband + Home Phone = 43.71

Now with the latest letter I now find by Bill has gone up by Eur 4 to Eur 50.00

Can you advise how the prices have increased on this package over the last 8 months.

Regards Dublin Alert.

Date 2-7-12
Hi there DublinAlert

No problem at all, here you go...

20 meg Broadband + Home Phone. = €31.51 per month
20 meg Broadband + Home Phone & Anytime World.= €43.71 per month
25 meg Broadband + Home Phone & Anytime World.= €47 per month

Regards

Jason

Virgin Media: Jason · 01-05-2013 01:49PM

Hi there

The activation charges for the new bundles are being waived for this month once you order via this link www.upc.ie/boardsoffer

Thanks

Jason.

GroundHog wrote: »

Jason

Is there a once-off cost?

I'm getting same when I go online.

ALAN

Virgin Media: Jason · 01-05-2013 01:51PM

Hi there DublinAlert

Please contact 1908 and go to the billing team, they can look at your account and talk you through it (I have no system access, nor do I have your account number)

Thanks

Jason

DublinAlert wrote: »

Hi Jason,
Please see the offer I signed up for through Boards in 07/12.

Option 20 meg Broadband + Home Phone = 43.71

Now with the latest letter I now find by Bill has gone up by Eur 4 to Eur 50.00

Can you advise how the prices have increased on this package over the last 8 months.

Regards Dublin Alert.

Date 2-7-12
Hi there DublinAlert

No problem at all, here you go...

20 meg Broadband + Home Phone. = €31.51 per month
20 meg Broadband + Home Phone & Anytime World.= €43.71 per month
25 meg Broadband + Home Phone & Anytime World.= €47 per month

Regards

Jason

Virgin Media: Jason · 01-05-2013 01:53PM

Hi all

Great news. This free installation of new customer bundles has been extended for the month of May also.

Regards

Jason

UPC: Jason wrote: »

[B]***Special offer*** Extra Benefit of Free Installation until the end of April**** Plus 6 Months reduced price bundle***Plus a €50 voucher as a boards bargain alert user. To order just click through here www.upc.ie/boardsoffer****[/B]

Hi Guys

This offer now allows for free installation of all new bundles ordered via this offer, with 6 months reduction of the bundle price & the €50 voucher from either DID Electrical or Carphone Warehouse - only when you order via this link www.upc.ie/boardsoffer

Be quick - very limited time only and then normal activation charges apply on May 1st. Just 18 days to go. (then the normal boards offer resumes)

Applies to new bundles only. So if you are not a UPC customer and order the Fibre Essential Bundle which has Digital Select TV, 50mb Fibre Power Broadband, Home Phone c/w 100 Anytime minutes, you will pay €50 per month for 6 months, then €66 per month, you will save €90 activation fees, plus you will get a €50 voucher. This means this bargain alert offer is worth €236 to you.

Order now www.upc.ie/boardsoffer

Thanks

Jason

***Special offer just 31 days left*** Extra Benefit of Free Installation of new bundles until the end of May**** Plus 6 Months reduced price bundle***Plus a €50 voucher as a boards bargain alert user****

DublinAlert · 02-05-2013 11:43AM

UPC: Jason wrote: »

Hi there DublinAlert

Please contact 1908 and go to the billing team, they can look at your account and talk you through it (I have no system access, nor do I have your account number)

Thanks

Jason

Jason Thanks for your reply.
I have contacted you Accounts and had the following reasons form a very help-full staff member.

Reasons for increases:
25 Meg Broadband going up from 27 to 30.
Phone going up from 19 to 20
Hence new Cost Eur 50

Now been offered faster Speed of 50 Meg + Phone for Eur 48.
(Allowing for price increase on phone)
New 1 Year Contract.

I may be a bit slow but to me this means that as an existing customer I am been charged more that a new customer for Slower Broadband!
I am at a bit of a loss on this one perhaps you can advise me on this.

Virgin Media: Jason · 03-05-2013 09:40AM

Hi DublinAlert

We announced last week that we will be contacting the majority of current broadband customers on slower speeds between now and the summer with regard to increasing their speeds to minimum 50mb. In some cases this will mean a new modem, which will be delivered and activated for free. (subject to new 12 month contract)

This is a significant project, involving the purchase and delivery of tens of thousands of new modems, and one that UPC is heavily investing in to ensure that everybody on our network are getting Fibre Power speeds.

http://www.irishtimes.com/business/sectors/media-and-marketing/upc-to-upgrade-broadband-speeds-for-200-000-customers-1.1363175

If you havent been contacted yet, you will be soon.

Hope that helps

Thanks

Jason

DublinAlert wrote: »

I am been charged more that a new customer for Slower Broadband!
I am at a bit of a loss on this one perhaps you can advise me on this.

Virgin Media: Jason · 03-05-2013 12:32PM

To clarify the offer:

If you would like to move your services to UPC then order via this boards offer on this link only www.upc.ie/boardsoffer and you will get your new bundle reduced for 6 months, PLUS you will get a €50 voucher for either Carphone Warehouse or DID Electrical.

As an additional treat, you will also get your bundle activated free of charge until May 31st (saving up to €90)

Thanks

Jason

UPC: Jason wrote: »

Hi all

Great news. This free installation of new customer bundles has been extended for the month of May also.

Regards

Jason

***Special offer just 28 days left*** Extra Benefit of Free Installation of new bundles until the end of May**** Plus 6 Months reduced price bundle***Plus a €50 voucher as a boards bargain alert user****

***Special offer just 28 days left*** Extra Benefit of Free Installation of new bundles until the end of May**** Plus 6 Months reduced price bundle***Plus a €50 voucher as a boards bargain alert user***

Virgin Media: Jason · 14-05-2013 02:22PM

Hi all

Just 17 days left with Free Installation of your new bundle

Regards

Jason

UPC: Jason wrote: »

To clarify the offer:

If you would like to move your services to UPC then order via this boards offer on this link only www.upc.ie/boardsoffer and you will get your new bundle reduced for 6 months, PLUS you will get a €50 voucher for either Carphone Warehouse or DID Electrical.

As an additional treat, you will also get your bundle activated free of charge until May 31st (saving up to €90)

Thanks

Jason

***Special offer just 28 days left*** Extra Benefit of Free Installation of new bundles until the end of May**** Plus 6 Months reduced price bundle***Plus a €50 voucher as a boards bargain alert user***

claredoylo · 18-05-2013 10:13AM

Why installation fee so high when you install it yourself and now that I have cancelled my account you want the equipment back which is what they tell you that part of the fee you are paying for equipment

freebee23 · 19-05-2013 02:34AM

UPC: Jason wrote: »

Hi all

Just 17 days left with Free Installation of your new bundle

Regards

Jason

Hi Jason,

Freebee23 here.
I made the switch to UPC (Broadband & Phone) over 10 days ago and am really glad I did so.
The installation team were very professional and it went well with the guys in and out in no time, with Broadband active immediately and phone set up within a few days.
Your customer service dept were extremely helpful and had me up and running with an account in under a week.
Was skeptical about changing provider but so far I am really pleased that I did.

Keep up the good work.

Cheers,
Freebee23

johnire · 19-05-2013 09:00AM

Does anyone know if there is an expiry date on the €50 voucher?
Thanks

UPC: Jason wrote: »

Hi all

Just 17 days left with Free Installation of your new bundle

Regards

Jason

Virgin Media: Jason · 19-05-2013 01:22PM

Hi claredoylo

We have a standard activation fee of €45 per box. That is to set up the account, equiptment, and to pair the card. UPC own the boxes, we provide a service, which means if the box breaks we fix it or replace it free of charge. No other provider in Ireland provide this level of service, with most even charging a significant amount just to call out to your house. With UPC it is free.

This is why when customers decide to move on, we colllect the boxes.

Thanks

Jason

claredoylo wrote: »

Why installation fee so high when you install it yourself and now that I have cancelled my account you want the equipment back which is what they tell you that part of the fee you are paying for equipment

[Updated offer]Boards.ie exclusive limited offer: switch to UPC and get a €50 voucher

Comments