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ELECTRIC IRELAND SLAPS FINE OF €100 FOR OVERDUE BILL????

  • 18-04-2013 10:17PM
    #1
    vickers209
    Registered Users, Registered Users 2 Posts: 1,504 ✭✭✭


    Hi Two friends of mine who pay a bit off there bill every week as they are currently unemployed. the bill does be general a bit higher in the winter so it may overlap a small bit between bills.


    There was €50 left on last bill and they received there new bill today it was €120 plus €50 from previous bill and a €100 fine for overdue payment this seems a bit steep.

    Is this a new policy esb has or has anyone had a similar experience??


Comments

  • #2
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi Vickers,

    This appears to be an error as Electric Ireland does not impose fines for overdue bills.

    There is a €300 security deposit, which is automatically charged to an account (that is only 14 months or less with Electric Ireland) if a direct debit is suspended. This can be removed from the account though if the direct debit details are re-set.

    We would recommend that they get in contact with us in order to have their bill charges clarified.

    Regards,
    Una


  • #3
    vickers209
    Registered Users, Registered Users 2 Posts: 1,504 ✭✭✭vickers209


    PM SENT  if you could have a look at the account please
    thanks
    colin


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