How to cancel Sky broadband

jca · 17-04-2013 10:21PM

This is my speed. I'm happy enough with it. Eircom laying fibre all around me so will be departing sky bb unless they can give me the fibre speeds.

AlanS181824 · 18-04-2013 06:19PM

On an apparent 12MB connection.

Happy days!

keno-daytrader · 18-04-2013 06:29PM

One is morning/afternoon the other is evening.

AlanS181824 · 18-04-2013 06:32PM

keno-daytrader wrote: »

I'm guessing you're on bitstream? Aka wholesale Eircom.
I'm on LLU.

keno-daytrader · 18-04-2013 06:35PM

AlanS181824 wrote: »

I'm guessing you're on bitstream? Aka wholesale Eircom.
I'm on LLU.

Yeah, you one of the few lucky ones.

Im just waiting for Eircom to switch me back, canceled Sky.

AlanS181824 · 18-04-2013 06:37PM

keno-daytrader wrote: »

Yeah, you one of the few lucky ones. Im just waiting for Eircom to switch me back, canceled Sky.

I guess I am

Was told the max was 12MB and I'm getting over that,
Hope Eircom are better for you!
Remeber to haggle a deal off them

I got 14MB!

keno-daytrader · 18-04-2013 06:39PM

AlanS181824 wrote: »

I guess I am
Was told the max was 12MB and I'm getting over that,
Hope Eircom are better for you!
Remeber to haggle a deal off them
I got 14MB!

Yeah Eircom are rock solid here, never had any drops in the evenings, hence why Im returning to them. Nice stats BTW.

AlanS181824 · 18-04-2013 06:43PM

keno-daytrader wrote: »

Yeah Eircom are rock solid here, never had any drops in the evenings, hence why Im returning to them. Nice stats BTW.

Thanks!
Yeah never had Eircom only for phone years back.
Had Vodafone before Sky and had absolutely no issue with Vodafone,
Only moved because of the unlimited!
Was also offered eFibre as per trial basis, but I'm happy where I am for the minute!

jca · 18-04-2013 08:45PM

I'm LLU as well. I've had BB since 2005, with eircom in the beginning but went to Vodafone and then to Homevision. I only went to Sky because it was a tenner a month, the double in speed was a nice bonus too.. I wonder why the people on bitstream are only getting problems when they moved to Sky and how will returning to Eircom solve their problems? Unless Eircom caused the problem in the first place.

keno-daytrader · 18-04-2013 09:04PM

jca wrote: »

I'm LLU as well. I've had BB since 2005, with eircom in the beginning but went to Vodafone and then to Homevision. I only went to Sky because it was a tenner a month, the double in speed was a nice bonus too.. I wonder why the people on bitstream are only getting problems when they moved to Sky and how will returning to Eircom solve their problems? Unless Eircom caused the problem in the first place.

This is the question that really puzzled me. I was with Eircom since 2004 and never had slowdowns in the evening, even before NGB. I dont think Sky has the backhaul to handle the traffic they are getting, very poorly thought out execution of their broadband rollout, with no solution in sight according to their "customer service"

I too got the trial 10euro offer, my neighbor stayed with Eircom, no change in his speeds, but mine suck now, so just waiting for Eircom to switch me back to them.

So Im going from 10euro a month to 45euro a month, but I have to because my internet is unusable from 6pm to 1am, good bye Sky.

jca · 18-04-2013 09:17PM

Pardon my ignorance but what does "backhaul" mean? Why do Eircom have it and sky don't?

Wils110 · 19-04-2013 06:59PM

I work for sky and I was asking the tech guys about speed in the evenings said it should be resolved now..there was contention on the bitstream 48:1 when there shouldn't have being so they had to deal with the wholesaler hope it is rectified I'm going live next week on the bb

AidenL · 19-04-2013 07:12PM

Wils110 wrote: »

I work for sky and I was asking the tech guys about speed in the evenings said it should be resolved now..there was contention on the bitstream 48:1 when there shouldn't have being so they had to deal with the wholesaler hope it is rectified I'm going live next week on the bb

Its not improved for me yet anyway - too late in any event as I switched back to eircom.

Amazing the information that came from the support people, in Dublin, and the UK forums (forums were really bad!) - wouldn't encourage you to stay.

keno-daytrader · 19-04-2013 07:51PM

Wils110 wrote: »

I work for sky and I was asking the tech guys about speed in the evenings said it should be resolved now..there was contention on the bitstream 48:1 when there shouldn't have being so they had to deal with the wholesaler hope it is rectified I'm going live next week on the bb

Well its the evening here, and right on schedule my speed has dropped like a lead balloon.

Dont hold your breath for a resolution.

September1 · 19-04-2013 10:10PM

Not much change in Galway

jca · 21-04-2013 11:35PM

My bb has gone to pot since Saturday night, less than 2 meg a slight improvement this evening to 4 meg. The line was rock solid before that at 13 meg.

Mits · 24-04-2013 09:16PM

http://www.speedtest.net/result/2667395039.png

I don't understand why sky have the problem with slow speed in the evening and eircom / vodafone don't. I am now waiting for vodafone to reconnect me. I was with them for 4 years and only moved for unlimited and cheaper service. Before that I was with eircom, I had no issues with either of them.

I have been on sky broadband for 2 months. When they admit to the bitstream problem they let you break the contract without penalty.

I'am in Bettystown and Sky have ad's all over the place. How can they be allowed to sell an a service that does not work?

Can anyone point me in the direction of finding out more information on the bitstream and llu issue.

djsim101 · 24-04-2013 09:29PM

Mits wrote: »

http://www.speedtest.net/result/2667395039.png

I don't understand why sky have the problem with slow speed in the evening and eircom / vodafone don't. I am now waiting for vodafone to reconnect me. I was with them for 4 years and only moved for unlimited and cheaper service. Before that I was with eircom, I had no issues with either of them.

I have been on sky broadband for 2 months. When they admit to the bitstream problem they let you break the contract without penalty.

I'am in Bettystown and Sky have ad's all over the place. How can they be allowed to sell an a service that does not work?

Can anyone point me in the direction of finding out more information on the bitstream and llu issue.

You took the words right out of my mouth. Would love to get a Sky Tech support on these threads to explain it to us, and give us a timeline to have it sorted, IF it can be sorted.

My speeds are improved about 10% in the evening, I am getting over 2MB now, which while very poor, is a slight improvement.

Kristopherus · 24-04-2013 09:46PM

I would'nt cancel just yet, guys. There's been a marked improvement for me in the last 2 evenings. My d/l speeds at 4.10pm today was 16.38mbps. At 9.40pm it was 11.60mbps. Last week at this time of evening it was under 2.00mbps. So here's hoping..............

keno-daytrader · 24-04-2013 09:52PM

djsim101 wrote: »

You took the words right out of my mouth. Would love to get a Sky Tech support on these threads to explain it to us, and give us a timeline to have it sorted, IF it can be sorted.

My speeds are improved about 10% in the evening, I am getting over 2MB now, which while very poor, is a slight improvement.

If you want Sky tech support see the link below, on their own forums.

BUT, I warn you, they will do nothing but anger you and give you the total run around without answering any questions directly related to the problem.

Read all the posts there, and not once, did they admit it was their problem. It was always your microfilter, your wireless connection, your faceplate, your pc or laptop, really it was farcical.

http://helpforum.sky.com/t5/ROI-Broadband-Talk/Why-are-Sky-ignoring-all-the-complaints-about-severe-slowing-of/td-p/1007444

Mits · 24-04-2013 09:54PM

Kristopherus wrote: »

I would'nt cancel just yet, guys. There's been a marked improvement for me in the last 2 evenings. My d/l speeds at 4.10pm today was 16.38mbps. At 9.40pm it was 11.60mbps. Last week at this time of evening it was under 2.00mbps. So here's hoping..............

Too late I have already moved to Vodafone. They tell me I should get 15mb on there Ideal broadband. They only problem is it is a 300gb / month and on a bad month I might hit that. The cost on Vodafone is €49 / month I used to pay them €86 / month. So at least I can thank Sky for bringing in some competition.

Sky was €47.50 but Sky was unlimited and their phone package was also better.

aromaie2000 · 24-04-2013 09:59PM

Call 0818719819 and go through to their tech support they will give it to u make sure they don't give u ur old eircom acc number

Wils110 · 24-04-2013 10:29PM

Sky forum is saying the issue should be fixed il be keeping an eye here over the next few evenings to see

paulski999 · 25-04-2013 04:59PM

Seems to fixed for me, checked over the last two nights and looks a lot better...

Got following from Sky

Hi Paul,
Thank you for contacting Sky Help Centre.
I am very sorry to hear that you are experiencing slower than expected download speeds with your Sky Broadband service. We were aware of this issue and there was a fix put in place on monday and we have been testing the speed issues since and as far as we are aware the issue should now be resolved. I would ask that you perform a master rest on your sky hub by holding the reset button on the back for more than 30 seconds and monitor the speeds from there on.
I would advise that if you are still having this problem that you call our technical team here in Dublin directly on 0818 762 917 and one of our technical agents can troubleshoot any issues for you on a more personal level. (Calls to Sky help centres are FREE of charge when you use your Sky Talk landline) They will also be able to test your line to establish the cause of the slow speeds. In the mean time you can try some of the troubleshooting steps yourself at the link provided below. Once again please accept our sincere apologies for any frustration this has caused you.
http://help.sky.com/broadband/broadband-speeds/fix-a-slow-broadband-connection?country=ie
I hope this helps with your enquiry and please feel free to reply to my email if you require any further information or if I can help you in any other way.
Kind regards
Daniel
Sky Help Centre
http://www.sky.com

paulski999 · 25-04-2013 05:00PM

Seems to fixed for me, checked over the last two nights and looks a lot better...

Got following from Sky

Hi Paul,
Thank you for contacting Sky Help Centre.
I am very sorry to hear that you are experiencing slower than expected download speeds with your Sky Broadband service. We were aware of this issue and there was a fix put in place on monday and we have been testing the speed issues since and as far as we are aware the issue should now be resolved. I would ask that you perform a master rest on your sky hub by holding the reset button on the back for more than 30 seconds and monitor the speeds from there on.
I would advise that if you are still having this problem that you call our technical team here in Dublin directly on 0818 762 917 and one of our technical agents can troubleshoot any issues for you on a more personal level. (Calls to Sky help centres are FREE of charge when you use your Sky Talk landline) They will also be able to test your line to establish the cause of the slow speeds. In the mean time you can try some of the troubleshooting steps yourself at the link provided below. Once again please accept our sincere apologies for any frustration this has caused you.
http://help.sky.com/broadband/broadband-speeds/fix-a-slow-broadband-connection?country=ie
I hope this helps with your enquiry and please feel free to reply to my email if you require any further information or if I can help you in any other way.
Kind regards
Daniel
Sky Help Centre
http://www.sky.com

jca · 25-04-2013 11:40PM

paulski999 wrote: »

Seems to fixed for me, checked over the last two nights and looks a lot better...

Got following from Sky

Its getting worse for me if anything and I'm on an LLU exchange:mad:
http://www.speedtest.net/result/2669791992.png

Dermoth · 29-04-2013 07:37PM

Seems to have improved for me. Certainly not as slow as previously.

borgbob · 27-06-2013 11:08AM

Hi - I know this is an old thread, but after moving to Sky in January, (cheep, better speeds, etc.), after a week away last week, my BB has slowed down to shocking speeds, 0.3 to 1 MB, (had constant 9-12MB with number of devices attached). Countless phone calls to support, techs and promised callbacks, this morning got a text, telling me "its fixed" Actually its worse now!

I read everywhere about Sky BB has taken more than they can chew, (contention issues, etc.) and just wondering if any of you gone worse/better since? eFibre is now here and thinking of switching back to auld Eircom, I know, more expensive, they drew me bonkers for years, but I never had such bad speed issues with them - never got promised 8MB, but lingered around 6MB at all times. Maybe UPC is better option?

Also, does anyone know if Sky will try to hold me to a contract? (been Sky user for 10 years and could cancel the TV of they get heavy).

Thanks!

dave ireland · 09-10-2014 02:14PM

Any updates on this as Im about to cancel my sky, from what I have seen here the best thing to do is put €20 credit in the phone and just go through the motions with them.

Any more input from someone who has cancelled lately with them.

(PS) I am well out of contract and I just have the basic tv package ......

Kristopherus · 10-10-2014 11:10AM

dave ireland wrote: »

Any updates on this as Im about to cancel my sky, from what I have seen here the best thing to do is put €20 credit in the phone and just go through the motions with them.

Any more input from someone who has cancelled lately with them.

(PS) I am well out of contract and I just have the basic tv package ......

Are you cancelling the tv service or the bb? If its the bb, then your new provider will do all the cancelling work. No need to waste credit hanging on for Sky to answer.

How to cancel Sky broadband

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