How to cancel Sky broadband

Dermoth

Same issue here. 9Mb speedtest. iTunes downloads terrible.

AidenL

Dermoth wrote: »

Same issue here. 9Mb speedtest. iTunes downloads terrible.

Same, can't even play a trailer.....

September1

I had same problem last night, today speed it back to normal.

ClonNGB

September1 is speed still back to normal, mine has dropped to 3.5Mb from 15Mb. Normally this only happens during the evening. This strongly points to congestion being the problem (evenings plus weekends). Sky don't have enough to serve everyone but they still won't put their hands up and put us all through this swap the microfilter, plug out all the devices bullsh*t.

September1

It was back to normal, but got home tonight and:


I'm not so sure about congestion, I think this could be some systemic problem. I'm former customer of BT which provided them with infrastructure, never experienced anything like that.

cork_south

The root cause of the evening speed drops issue is certainly contention.

September1

I wonder then if they are victims of their own success with too many customers joining too fast...

ClonNGB

Tonight I finally gave up and have pulled the plug on Sky



You just need to phone 0818 762 917 and they give you a UAN number to give to next ISP.

At least the chap I was talking to admitted there are problems and they are working on it but no solution in sight. First bit of honesty as I was walking out the door.

I have to hand the sky hub in to be posted back at any post office.


Best of luck to everyone else still affected.

ClonNGB

By the way because I was in the first month there are no penalties. So not sure where other people were getting quoted 8 days at them

AidenL

ClonNGB wrote: »

Tonight I finally gave up and have pulled the plug on Sky



You just need to phone 0818 762 917 and they give you a UAN number to give to next ISP.

At least the chap I was talking to admitted there are problems and they are working on it but no solution in sight. First bit of honesty as I was walking out the door.

I have to hand the sky hub in to be posted back at any post office.


Best of luck to everyone else still affected.

I signed up with Eircom yesterday too, and was just having last minute thoughts about a wireless solution.

They didn't ask me to send back the hub at all !

ClonNGB

What kind of deal were you offered with Eircom ? They phoned me a few weeks ago offering 3 months free but the biddy I spoke to now denied all knowledge. I looked on bonkers.ie and see that magnet is another possibility. Not sure how good they are ? The last thing I need is another Sky experience.

AidenL

ClonNGB wrote: »

What kind of deal were you offered with Eircom ? They phoned me a few weeks ago offering 3 months free but the biddy I spoke to now denied all knowledge. I looked on bonkers.ie and see that magnet is another possibility. Not sure how good they are ? The last thing I need is another Sky experience.

I just signed up at the 45 E per month, first 6 and up to 60 Euros for the second 6.

Hope it will be steady enough, I'm happy to pay a few quid extra for stability.

120_Minutes

ClonNGB wrote: »

Tonight I finally gave up and have pulled the plug on Sky



You just need to phone 0818 762 917 and they give you a UAN number to give to next ISP.

At least the chap I was talking to admitted there are problems and they are working on it but no solution in sight. First bit of honesty as I was walking out the door.

I have to hand the sky hub in to be posted back at any post office.


Best of luck to everyone else still affected.

Same, spoke to a very nice chap, be rather admitting there were problems, after we did a few tests, said it's contention because i'm on a "bit line" and it wont get better in the evenings. offered my UAN with out much fuss, even when i admitted i was outside my cooling off period.

This was the dublin call centre.

Now where do i go? I hate ericom, and the reason i left vodafone was because my connection would randomly reset, but the speeds were for the most part fine, and i cant get UPC.

what to do??

ClonNGB

I went to the bonkers.ie site, it gives you the options in your area. Quite good in fairness.

I tried to call Magnet but they are gone for the evening. I will go with them or if all else fails back to Eircom.

Eircom are supposedly going to have 70Mb broadband this year, but my exchange isn't planned until 2015 at the earliest. At that stage the governemt will have us all on the street anyway.

AlanS181824

I decided to order Sky, I'll let yiz know how it gets on
Coming from an 8mb Vodafone connection getting around 7.

Wonder why it picked Cork...I live in Carlow

koqenz

I've had an absolutely shocking experience with Sky Broadband, and my broadband has never actually been used yet!

I joined Sky TV (begrudgingly) in January after relocating here.. I'd heard they were soon to offer Broadband in Ireland so I decided to wait for this offering and sign up so I could consolidate some of my billing.

I called in early February but was told I couldn't be accomodated until late Feb when their system supported new connections (they were only able to handle switches of provider initially, i'm told). They would give me a call.

So I waited. No call.

I called.

They couldn't find my address and had to escalate it. They'd installed SkyTV no more than 30 days prior - I found that amusing. They would call when resolved.

No call.

I called. Explained the situation again to a different person, same outcome. They would call when resolved.

No call.

I called.

Again the entire situation was explained in full, same outcome. they would call when resolved.

THEY CALLED!

Great, now I have an order for Sky Talk + Unlimited Broaband.

Receive confirmation Talk Services are enabled.
Receive confirmation of Broadband Activation date.
Sky Hub arrives in mail.

Date of activation comes and goes, orange smiley face on Sky Hub.

I call.

They advise me the activation date has been changed from Friday to the following Tuesday. Did they bother to tell me ahead of time? Nope.

New Activation date comes. I'm unable to test until the Friday. No broadband. I call.

"There appears to be a problem with the line" 5 days to resolve with Tier 2 team. They were to call when resolved.

5 days later, no call.

So I call.

"Oh yes, I can see there is a problem on your line, but i'm not sure why this wasn't resolved yet. Someone will call you in 24 hours".

No one calls.

So I call.

"I'm very sorry, I will personally follow this up and get to the bottom of this" - I say "You have 72 hours to have my broadband up and running or i'm cancelling this contract/order" - Their response "Yes sir, that's fair enough, this is shocking, etc etc".

72 hours later (now), i'm on the phone - waiting forrrrrrrrrrrrrrrrrrrr 30 minutes now in the queue.

Ew, they've answered....

koqenz

Aaaand, service cancelled.

AlanS181824

AlanS181824 wrote: »

I ordered yesterday. How long did it take for you all to get sorted? From start to finish whats the ballpark of how long its gonna take~?

Anyone got any comment?
Edit: I'm talking about setup here not cancellations.

September1

AlanS181824 wrote: »

Anyone got any comment?
Edit: I'm talking about setup here not cancellations.

13 days in my case.

AlanS181824

September1 wrote: »

13 days in my case.

Thanks, so that's from order date to when you were up and running?

September1

AlanS181824 wrote: »

Thanks, so that's from order date to when you were up and running?

Yes.

AlanS181824

September1 wrote: »

Yes.

Alright thanks, I'll post updates according to how the order progresses.

Harry Deerpark

AlanS181824 wrote: »

I decided to order Sky, I'll let yiz know how it gets on
Coming from an 8mb Vodafone connection getting around 7.

Wonder why it picked Cork...I live in Carlow

Are all of Vodafone's DSL upload speeds that good? Had a look at their website and can't see any packages that mention what uploads they offer.

AlanS181824

Harry Deerpark wrote: »

Are all of Vodafone's DSL upload speeds that good? Had a look at their website and can't see any packages that mention what uploads they offer.

I think so. It obviously depends on the quality of your line but my upload has never went above 0.69 so don't know if that's my line or just Vodafone's limitation.

Nuno

Had to ring sky back this morning when after another week my broadband speeds were down to 1.5 - 2Mbs in the evenings. The rep on the phone said that because of my exchange I am on a 'bitstream' product (I thought all Sky customers were bitstream but that's neither here nor there). I'm sharing my line with potentially up to 48 other people it would seem. So essentially Sky admitted that there is nothing they can do fix the problem.
I then brought to the guys attentions sky advertisement for Sky Broadband and in particular the what it states for the 'Unlimited' package which I am on. "We won't slow your broadband speeds down at peak times" See below...



I said to the guy that this surely is false advertising. He said it wasn't as Sky wasn't responsible for the fact I'm on a bitstream product which is a contended product. I don't understand how they can believe it's not false advertising. Unreal. So I'm thinking I'll send letters to Comreg and the Advertising Standards Authority and see if they agree. It won't fix my problem with slow speeds at night time, but it doesn't mean they should be allowed to get away with this crap.

keno-daytrader

I totally agree. If you want to watch a film on Netflix anytime from 6pm to 12am you simply cant, you simply cant do a lot of things with Sky broadband. Then they blame it on Eircom bitstream. I NEVER had slowdowns on Eircom.

djsim101

Had to ring sky back this morning when after another week my broadband speeds were down to 1.5 - 2Mbs in the evenings. The rep on the phone said that because of my exchange I am on a 'bitstream' product (I thought all Sky customers were bitstream but that's neither here nor there). I'm sharing my line with potentially up to 48 other people it would seem. So essentially Sky admitted that there is nothing they can do fix the problem.
I then brought to the guys attentions sky advertisement for Sky Broadband and in particular the what it states for the 'Unlimited' package which I am on. "We won't slow your broadband speeds down at peak times" See below...



I said to the guy that this surely is false advertising. He said it wasn't as Sky wasn't responsible for the fact I'm on a bitstream product which is a contended product. I don't understand how they can believe it's not false advertising. Unreal. So I'm thinking I'll send letters to Comreg and the Advertising Standards Authority and see if they agree. It won't fix my problem with slow speeds at night time, but it doesn't mean they should be allowed to get away with this crap.

Would you believe that I am just of the phone from Sky with the same issue having the same argument. During the day, I am getting 11MB, after 7pm, around 1MB. Told him I cant game online, stream a youtube video. They are sending me out a replacement router, which wont fix jack.

As BAD as Eircom were, I never dropped below 5MB during peak times. Regretting changing over to Sky now.

uck51js9zml2yt

I got an email from them sayiing they cant fix the speed problem.

I was promised 12 but was betting 6 and below. Funny that i'm now getting 6 -10mb.

For a tenner a month I wont pack it it but really fed up with them. I've resorted to email only now as i want a record of what they say and quiet frankly havent any more talk in me.

keno-daytrader

Aden Slow Sprout wrote: »

I got an email from them sayiing they cant fix the speed problem.

I was promised 12 but was betting 6 and below. Funny that i'm now getting 6 -10mb.

For a tenner a month I wont pack it it but really fed up with them. I've resorted to email only now as i want a record of what they say and quiet frankly havent any more talk in me.

They told me they cant fix it also. My line is 15mbps, im getting 0.80mbps in the evenings.

Nothing works after 8pm that I want to use, like Netflix. So even paying a tenner to them for something that wont work is a complete ripoff.

Ive gone to another provider now, just waiting for the cooling off period to end to get away from Sky.

Wils110

Nuno you on connect or bb unlimited