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Ryanair (feckin disaster) but Re-Imbursed me some

  • 18-04-2013 03:28PM
    #1
    mel1
    Registered Users, Registered Users 2 Posts: 367 ✭✭mel1


    One of the WORST NIGHTS of my life last night thanks to RYANAIR. Flight from London to Dublin was transferred to Belfast due to the wind. Flight was at 9.30 circled Dublin till 11.30 where they then told us we were going to Belfast. Car in Dublin?? Wtf? We were asked to leave the plane at midnight and told buses were being organised for our journey to Dublin that we were to q at the bus stop. So there we are qu...euing in the rain and the wind and then we were abandoned. No rep from Ryan air came to find us. No bus came. Buses came for airlingus passengers. Then buses came for British air passengers. Over 300 ryan air passengers including babies and small children were waitin in the wind and rain with no shelters until five Am when a security guard call us all together and told us there was no buses coming for us and there never was to make our own way back to Dublin and we might be compensated for the transport cost. Not offered so mush as a cup of tea. RYANAIR YOU ARE A DISGRACEFUL COMPANY that has no care for your clients and I am appalled that in the current climate you can not value your customers enough to even make sure we get any of the service paid for (like getting home for example) and to make it worse i had to pay 150 English pounds on a taxi back to Dublin to get home 12 hours late. Lots of people just left there stranded because they had no cash to pay taxi.
    And I also bet there will be no refunds for the fair either.
    It will be the last time I will ever travel with RYANAIR.:mad::mad::mad::mad::mad::mad::mad::mad:


«13

Comments

  • #2
    vicwatson
    Registered Users, Registered Users 2 Posts: 28,404 ✭✭✭✭vicwatson


    It's Ryanair, all one word.

    Sorry for your troubles


  • #3
    Topper Harley
    Registered Users, Registered Users 2 Posts: 1,698 ✭✭✭Topper Harley


    vicwatson wrote: »
    It's Ryanair, all one word.

    Sorry for your troubles

    It's RuinAir, spelt any way you want as long as the point gets across.

    OP, sorry to hear that, sounds miserable. I'd hate to have been there with a young family though, just imagine that.

    I'm sure you have a right to some sort of compensation but don't expect them to make it easy. Be prepared for a fight.


  • #4
    mel1
    Registered Users, Registered Users 2 Posts: 367 ✭✭mel1


    Topper Harley wrote: »
    It's RuinAir, spelt any way you want as long as the point gets across.

    OP, sorry to hear that, sounds miserable. I'd hate to have been there with a young family though, just imagine that.

    I'm sure you have a right to some sort of compensation but don't expect them to make it easy. Be prepared for a fight.

    ive pretty much drawn a line under it as a lost cause. i will be looking for a refund but not expecting a good outcome!


  • #5
    Dubl07
    Registered Users, Registered Users 2 Posts: 1,801 ✭✭✭Dubl07


    Horrendous. Should anyone else reading this thread find themselves in a similar situation, Aircoach runs a coach from Belfast centre to Dublin Airport/centre.

    http://www.aircoach.ie/table.routes.belfast.php


  • #6
    KingJamsie
    Registered Users, Registered Users 2 Posts: 802 ✭✭✭KingJamsie


    You'll travel with them again, you'll see


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  • #7
    endofrainbow
    Registered Users, Registered Users 2 Posts: 3,122 ✭✭✭endofrainbow


    Travel Insurance?


  • #8
    munchkin_utd
    Registered Users, Registered Users 2 Posts: 7,958 ✭✭✭munchkin_utd


    theres a bus from Belfast international to the city centre every hour through the entire night getting you to the city centre in a half hour.
    http://www.translink.co.uk/Services/Goldline/Routes--Timetables/All-Timetables/Goldline-Service-300-Inbound/?parentid=4521

    That lands you to the Europa bus centre (Glengal st) where the Bus Eireann/ Aircoach connection to Dublin Airport is located which as a previous poster pointed out also runs through the night.


  • #9
    andersat2
    Registered Users, Registered Users 2 Posts: 344 ✭✭andersat2


    1. Weather conditions last night.
    Are they were Ryanair problems?
    I think no. It's a DAA (Irish State Company) they diverted almost 90 proc flights yesterday to other airports.

    2. You have travel insurance?
    If YES - they will compensate your 150 GBP expense on taxi.
    If NO - is that a Ryanair problem?

    3. People travelling without having extra cash or money on credit card?
    Is that a Ryanair problem?

    4. How much the ticket on Ryanair flight was? 40-60Euros?
    The train from Dublin to Limerick costs normally 60 Eur one way.


    Don't like them = Don't fly with them.


  • #10
    dh0011
    Closed Accounts Posts: 890 ✭✭✭dh0011


    they are an awful crowd to deal with. i havent flown with them in 6 years. last time i said never again and i havent.


  • #11
    Lapin
    Banned (with Prison Access) Posts: 18,184 ✭✭✭✭Lapin


    Ryanair don't control the weather so you can't blame them for the inconvenience of being diverted safely to Belfast.

    They won't refund the fare for the flight, but keep any receipts from expenses you paid to get you home including any for food you bought and make copies of them.

    They are duty bound to cover the costs of your onward travel from Belfast, especially as a staff member told you there was transport laid on. Did anyone get the name of the staff member? Are you in touch with other passengers from the flight?

    You may get seen to quicker if it you act as a group. Don't go threatening them by saying you're going to phone Joe Duffy etc. They don't give a damn about that.

    Engage with them and you will get somewhere. But telling them you will never fly with them again won't get you anywhere. They'll simply tell you there are over 70 million others who continue to use Ryanair every year and that figure is growing.


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  • #12
    alexlyons
    Registered Users, Registered Users 2 Posts: 2,181 ✭✭✭alexlyons


    sorry now hang on.

    your only valid issue here is the fact there was no bus organised for you. Unfortunate I know.

    But about circling for a while, and then being diverted to Belfast and looking for a refund;

    Would you rather the pilot attempted to land in storm force 10 winds? 15mph off a hurricane? You didn't land as it was extremely unsafe to do so due to weather conditions. It's the luck of the draw. In these circumstances the airline can land where it's safe and transfer you to your destination.
    So I see no issue in circling while waiting for the weather to let up, and then landing in Belfast even though your car is in Dublin. The only issue is that you were't brought to dublin. Ryanair don't have to issue you a refund, except for the part of the journey from belfast to dublin so long as you have a receipt.

    These things happen, be annoyed there was no bus, but be happy the pilot didn't land as you or others may not be here to complain.

    /rant


  • #13
    [Deleted User]
    Posts: 9,954 ✭✭✭ [Deleted User]


    mel1 wrote: »
    Flight was at 9.30 circled Dublin till 11.30

    You were lucky to have to have enough fuel to circle for 2 hours!


  • #14
    Peppa Pig
    Registered Users, Registered Users 2 Posts: 2,670 ✭✭✭Peppa Pig


    I followed this thread last night
    Windy Airport
    Have a read of it, you will get an insight into what the pilots went through. You will also see flights that were diverted to Manchester and Glasgow.

    The ATC conversations were quite scary.


  • #15
    Peppa Pig
    Registered Users, Registered Users 2 Posts: 2,670 ✭✭✭Peppa Pig


    Tow wrote: »
    You were lucky to have to have enough fuel to circle for 2 hours!
    That's just like the nonsense the Spanish press write. All the Ryanair flights circled around Dublin for a couple of hours. The BA flight went straight to Belfast without hanging around. Two of the Ryanair planes managed to land in Dublin after circling.


  • #16
    Koptain Liverpool
    Closed Accounts Posts: 505 ✭✭✭Koptain Liverpool


    alexlyons wrote: »
    sorry now hang on.

    your only valid issue here is the fact there was no bus organised for you. Unfortunate I know.

    Being stranded 200 km from your final destination is a pretty big bloody issue in fairness. If Ryanair weren't putting on buses (which of course they should have) then they shouldn't have told the passengers they were going to. They should have had the decency to tell passengers about the options available to them. This was more than unfortunate as you put it - it was terrible customer service.

    Yes Ryanair have cheap fares and yes they're usually reliable but I wish the bloody 'ryanair are cheap -like it or lump it' brigade would stop and think for a moment before jumping to Ryanair's defence in every situation where they are obviously acting the cnut!


  • #17
    Tabnabs
    Moderators, Recreation & Hobbies Moderators, Sports Moderators Posts: 15,934 Mod ✭✭✭✭Tabnabs


    alexlyons wrote: »
    sorry now hang on.


    Did you miss the the bit about the five hour wait in the wind and rain outside for a bus that other airlines deemed reasonable to put on?? :confused:

    The OP is perfectly entitled to be pi$$ed off, I would be majorly too. Your rant has nothing to do with the OPs complaint. Deal with the issue, not some version you dreamed up...


  • #18
    TroutMask
    Registered Users, Registered Users 2 Posts: 743 ✭✭✭TroutMask


    Sorry to hear about this gruesome experience. RyanAir burned their bridges with me in 1999 - they treated me like a dog on that occasion. I have not used them since. Since then, I travel with another airline/ferry or I just don't go at all. Any way but RyanAir - I will never set foot on their planes again.


  • #19
    BGozIE
    Registered Users, Registered Users 2 Posts: 380 ✭✭BGozIE


    andersat2 wrote: »
    1. Weather conditions last night.
    Are they were Ryanair problems?
    I think no. It's a DAA (Irish State Company) they diverted almost 90 proc flights yesterday to other airports.

    2. You have travel insurance?
    If YES - they will compensate your 150 GBP expense on taxi.
    If NO - is that a Ryanair problem?

    3. People travelling without having extra cash or money on credit card?
    Is that a Ryanair problem?

    4. How much the ticket on Ryanair flight was? 40-60Euros?
    The train from Dublin to Limerick costs normally 60 Eur one way.


    Don't like them = Don't fly with them.

    You clearly work for Ryanair...

    Thats a terrible way to treat your passengers, but I expect nothing less from Ryanair


  • #20
    alexlyons
    Registered Users, Registered Users 2 Posts: 2,181 ✭✭✭alexlyons


    Tabnabs wrote: »
    Did you miss the the bit about the five hour wait in the wind and rain outside for a bus that other airlines deemed reasonable to put on?? :confused:

    The OP is perfectly entitled to be pi$$ed off, I would be majorly too. Your rant has nothing to do with the OPs complaint. Deal with the issue, not some version you dreamed up...

    No i didn't. Hence I said he's right to be annoyed about the bus not being there..

    What I said does have everything to do with the ops complaint, he was complaining about being diverted in near hurricane force winds, which no pilot or airline has control over. It's just the luck of the draw that a flight that got diverted to Belfast had him on it. Nobody set out to land the plane there it was just the safest thing to do. As I said, the ops complaint about no bus is valid, but the other ones aren't.


  • #21
    Tabnabs
    Moderators, Recreation & Hobbies Moderators, Sports Moderators Posts: 15,934 Mod ✭✭✭✭Tabnabs


    alexlyons wrote: »
    No i didn't. Hence I said he's right to be annoyed about the bus not being there..

    What I said does have everything to do with the ops complaint, he was complaining about being diverted in near hurricane force winds, which no pilot or airline has control over. It's just the luck of the draw that a flight that got diverted to Belfast had him on it. Nobody set out to land the plane there it was just the safest thing to do. As I said, the ops complaint about no bus is valid, but the other ones aren't.

    Quote exactly his complaint about the pilot diverting?


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  • #22
    Pacing Mule
    Registered Users, Registered Users 2 Posts: 5,094 ✭✭✭Pacing Mule


    To be fair to the OP I believe the issue is with the being left high and not so dry up in Belfast, waiting for a bus which they had been told would bring them to Dublin which was never coming.

    Absolute pain in the proverbials to have to divert to Belfast etc - Not Ryanairs fault whatsoever but it still sets a scene and would be in my OP about it too. Some posters here seem to be attacking the OP for being pissed off at being diverted - of course you're going to be pissed off - but I don't think the post here would have been made if that was the only thing that went wrong.

    It's 100% unacceptable and indefensible to instruct and then leave 300 passengers waiting outside an airport terminal 200 km from home for a bus transfer that was never coming - no matter how cheap the ticket was in the first place.


  • #23
    Peppa Pig
    Registered Users, Registered Users 2 Posts: 2,670 ✭✭✭Peppa Pig


    andersat2 wrote: »
    1. Weather conditions last night.
    Are they were Ryanair problems?
    I think no. It's a DAA (Irish State Company) they diverted almost 90 proc flights yesterday to other airports.
    The DAA didn't divert the flights. The pilots did, for all airlines. ATC gave them wind information and gave them clearance to land. The pilots decided it was too risky and decided to divert.


  • #24
    El Inho
    Registered Users, Registered Users 2 Posts: 3,655 ✭✭✭El Inho


    If you didn't have travel insurance then I wouldn't be expecting much. When you fly Ryanair, part of the reason it is cheap is because it's like placing a bet. you are gambling that everything will run smoothly. If you want you can hedge your bet a bit and get the insurance.

    Being honest, while it sucks you got diverted, it's not really their responsibility to do much for you. There are ways to get from Belfast to Dublin, and I for one know I wouldn't be waiting around for Ryanair to sort something for me to save a tenner.

    Imagine Ryanair is like a bull. You tame it. I've done that, and have no problems what so ever.


  • #25
    gordongekko
    Registered Users, Registered Users 2 Posts: 5,299 ✭✭✭gordongekko


    El Spearo wrote: »

    Being honest, while it sucks you got diverted, it's not really their responsibility to do much for you. There are ways to get from Belfast to Dublin, and I for one know I wouldn't be waiting around for Ryanair to sort something for me to save a tenner.

    Imagine Ryanair is like a bull. You tame it. I've done that, and have no problems what so ever.

    the least you would expect is to be left in the correct country. If they diverted to Manchester and left people there would you say its up to you to make your own way home?


  • #26
    El Inho
    Registered Users, Registered Users 2 Posts: 3,655 ✭✭✭El Inho


    gordongekko wrote: »
    the least you would expect is to be left in the correct country. If they diverted to Manchester and left people there would you say its up to you to make your own way home?

    No but they diverted to mainland Ireland. Hence a bus service runs. Pretty simple stuff.

    If everyone in the country stopped moaning and got on with stuff we'd all live a lot longer. Unless you want Ryanair to chance their arm at landing a plane...then we'll live a lot shorter.


  • #27
    andersat2
    Registered Users, Registered Users 2 Posts: 344 ✭✭andersat2


    BGozIE wrote: »
    You clearly work for Ryanair...

    Thats a terrible way to treat your passengers, but I expect nothing less from Ryanair

    I'm not working for Ryanair.
    I'm just flying with them at least 2-4 times a month.
    And I'm accepting the rules of the game and that's it.
    On 40 minutes flight from Dublin to London I'm not expecting a cabaret show or a free champagne onboard like most of the passengers does. It's a bus. Flying bus.


  • #28
    El Inho
    Registered Users, Registered Users 2 Posts: 3,655 ✭✭✭El Inho


    andersat2 wrote: »
    I'm not working for Ryanair.
    I'm just flying with them at least 2-4 times a month.
    And I'm accepting the rules of the game and that's it.
    On 40 minutes fly from Dublin to London I'm not expecting a cabaret show or a free champagne onboard like most of the passengers does. It's bus. Flying bus.

    I do often wonder if people get peeved at Dublin bus. I've had for more unpleasant trips on Dublin Bus than I have with Ryanair.


  • #29
    Kendra CoolS Pussycat
    Posts: 81,310 CMod ✭✭✭✭ Kendra CoolS Pussycat


    El Spearo wrote: »
    If you didn't have travel insurance then I wouldn't be expecting much. When you fly Ryanair, part of the reason it is cheap is because it's like placing a bet. you are gambling that everything will run smoothly. If you want you can hedge your bet a bit and get the insurance.

    Being honest, while it sucks you got diverted, it's not really their responsibility to do much for you. There are ways to get from Belfast to Dublin, and I for one know I wouldn't be waiting around for Ryanair to sort something for me to save a tenner.

    Imagine Ryanair is like a bull. You tame it. I've done that, and have no problems what so ever.

    That doesn't mean it's okay for them to lie about it.
    Seriously


  • #30
    alexlyons
    Registered Users, Registered Users 2 Posts: 2,181 ✭✭✭alexlyons


    Tabnabs wrote: »
    Quote exactly his complaint about the pilot diverting?
    mel1 wrote: »
    Flight was at 9.30 circled Dublin till 11.30 where they then told us we were going to Belfast. Car in Dublin?? Wtf?

    there


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  • #31
    Truman Burbank
    Registered Users, Registered Users 2 Posts: 543 ✭✭✭Truman Burbank


    Hi OP, my father was on your flight last night and he got the bus with Ryanair and Aer Lingus passengers back to Dublin, within an hour. He did relay the poor screaming children and the absolute chaos you describe, plus the taxi men coming in with scribbled signs, and shouting, with their prices going up from 120 to 150 to 200 for a taxi for a group of 4. He says the buses were definitely for both airlines (didn't mention BA etc), but the problem was the number (as you relay) and the fact that no-one was in charge - so that when a bus came there was a stampede from people who were on later flights, i.e. buses were not assigned by time of arrival/flight number. I guess they don't have a major last-minute contingency plan, and didn't foresee it to have drivers available/on-call.


This discussion has been closed.
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