Dealing with complete idiots...

joe stodge · 14-04-2013 11:24PM #1

The other day in work, I had a customer come in spewing all kinds of piss and vinegar at me over a tin of spray cream.

She was on the verge of roaring about how the contents of said tin were gone off and how it nearly poisoned her and her husband and she wanted better than a refund because of the inconvenience.

I said to her, "you didn't buy that here".
It only seem to spur her on to get even angrier, of course she bought it here where else could she have bought it, who am I to know if she bought it in the shop or not. She done her shopping, she knows where she bought it.

I pointed out it was one of our competitors brands, sure it even had their company name and logo on it, did this convince her? Nope!

She wanted a refund off us and wasnt taking no for an answer. I flat told her I wasn't dealing with it anymore and if she wanted said refund to go to the other shop which is a ten minute drive away and they could deal with her.

I couldn't fathom how someone could be so stupid, has anyone else had to deal with someone be it in work or not that is astoundingly idiotic?

Ihatecuddles-old · 14-04-2013 11:27PM

I think you mean idiots :P

14-04-2013 11:27PM

Was it from Roches Stores?

Ranicand · 14-04-2013 11:28PM

joe stodge wrote: »

I pointed out it was one of our competitors brands, sure it even had their company name and logo on it, did this convince her? Nope!

She wanted a refund off us and wasnt taking no for an answer. I flat told her I wasn't dealing with it anymore and if she wanted said refund to go to the other shop which is a ten minute drive away and they could deal with her.

I can not square these two paragraphs she was not taking no for an answer how did you get rid of the silly moo?

CiaranK · 14-04-2013 11:29PM

''The other day in work, I had a customer come in spewing all kinds of piss and vinegar at me over a tin of spray cream. '' That is a sentence you don't hear everyday :P

Yeah people are stupid, really stupid.

Larianne · 14-04-2013 11:30PM

If you stand there long enough, they usually run out of steam.

MadMardegan · 14-04-2013 11:31PM

Been working in nights clubs for the past 5 years... safe to say I've come across 1 or 2 idiots.

Steve O · 14-04-2013 11:31PM

I work in global online education company, you wonder how some people can dress themselves nevermind turn on a PC.

Mr Simpson · 14-04-2013 11:32PM

OP, get access to Ranting and Raving, theres a thread there that I think you'll grow to love

Marsden · 14-04-2013 11:32PM

Its the bane of retail, I had years of this thing. All you can do is grin and be polite till they sling their hook. I had one fella throwing a wobbly after he bought socks, tore the package to shreds, realized they didn't fit and demanded a refund. He told me its happened to him loads of times and wanted to know what he should do about it, the look on his face when I told him to buy bigger was socks was priceless. He marched off screaming about taking me and the shop to court and marched back in a minute later for the evidence (ripped packaging). I obviously never got the summons.

I can understand people being annoyed with a lot of retail policies but some people are just plain stupid.

Ranicand · 14-04-2013 11:34PM

Marsden wrote: »

I had one fella throwing a wobbly after he bought socks, tore the package to shreds, realized they didn't fit and demanded a refund.

I kind of see his point he should have put his foot down.

major bill · 14-04-2013 11:35PM

MarkMc wrote: »

OP, get access to Ranting and Raving, theres a thread there that I think you'll grow to love

where is this ranting and raving that you speak off? i remember it been on here months ago

joe stodge · 14-04-2013 11:35PM

Ihatecuddles wrote: »

I think you mean idiots :P

Yeah, that.

nocoverart · 14-04-2013 11:36PM

OP, you can't spell idiot, you bloody idoit! I can't pronounce comfortable so we're both bloody idoits

Ranicand · 14-04-2013 11:37PM

nocoverart wrote: »

OP, you can't spell idiot, you bloody idoit! I can't pronounce comfortable so we're both bloody Idoits

Yes whatever but did you get that refund on the tin of cream?:p

joe stodge · 14-04-2013 11:38PM

Ranicand wrote: »

I can not square these two paragraphs she was not taking no for an answer how did you get rid of the silly moo?

I just stopped dealing with her, I went back to other more pressing matters.

Ranicand · 14-04-2013 11:39PM

joe stodge wrote: »

I just stopped dealing with her, I went back to other more pressing matters.

Like what?:D

joe stodge · 14-04-2013 11:40PM

Ranicand wrote: »

Like what?:D

I hid out the back, until she fùcked off.

Mr Simpson · 14-04-2013 11:41PM

major bill wrote: »

where is this ranting and raving that you speak off? i remember it been on here months ago

Its a private forum, you need to request access from the mods. Off the top of my head, Dr Bollocko, Handsome Bob and Flourescence are some of the mods.

Scruffles · 14-04-2013 11:42PM

she clearly sounds like a very high functioning woman who did something stupid,but think deeper as there are other possibilities...

she might have been on a sugar drop or diabetic and going into a hypo...truly believed it was the brand she thought regardless of what she was being told due to being distracted and flustered from shopping/a argument at home/the profound mental trauma she has suffered from this cream...a bit of a vision problem and mistook the label...or so ashamed of herself when she was shown how it was the wrong shop she felt playing the deluded one was the only way to save face...or she coud have been mentaly ill and actualy delusional ...or,she was a lazy sod who coudnt be arsed the trip to the other shop and felt she if she was rude to staff long enough in the nearer shop,they woud refund it to get rid of her quickly.

faceman · 14-04-2013 11:43PM

These are the incidents will remember OP when you leave. You should post your story on boards.ie

Oh...

humbert · 14-04-2013 11:45PM

Between the spray cream and the piss and vinegar being spewed I had a very funny picture of the situation.

15-04-2013 12:02AM

I had a fella come in one day with a One4All gift card. He wanted to spend it, but before spending it he wanted to know how much was on it. I said:

- How much was on it when you got it?
-"I don't know"
- What was the amount written on the card it came with?
- "There was no card"
- 5 mins of me describing what the card would have looked like, he stayed adamant there never was one.
- "These cards are for your shop, you should have this facility"
- No sir, these are from a separate company, we just accept them here.
- "I should be able to know how much is on it before I spend it. I'm entitled to that."
- Well you can actually just look it up online using the number on the front.
- "I don't have the internet"
- There's a public library just across the road where you could check it
- "They're not open for another hour".
- There's a number you can call on the back, where they'll tell you the amount.
- "I shouldn't have to spend money calling to find out the amount. I'm entitled to know how much is on it."
- It's a lo-call number.
- "That's still money! I shouldn't have to spend money on this, and anyway those freephone numbers are very expensive on my broadband". (How did he have broadband but no internet???)
- I think it's actually a fixed price, very low.
- Ten minutes of him complaining about his broadband to me.
-I'm very sorry sir, there's no other way to do it.
- "Can't you just scan it in your machine there and tell me"
- No sir, it really doesn't work that way.
- Ten more minutes of him accusing me of not wanting to scan his card. As though I'm getting something out of that. Then he just stood there, insisting that he was "entitled".

I ended up calling the customer service number on the card from my own mobile just to get rid of the guy. Then had to deal with all the complaints from the people in the queue that had built up behind him.

Raminahobbin · 15-04-2013 12:15AM

true-or-false wrote: »

I ended up calling the customer service number on the card from my own mobile just to get rid of the guy.

No matter what, DON'T ENCOURAGE THEM!!!

Now he's learned nothing from this interaction except that complaining will get him what he wants

15-04-2013 12:19AM

Raminahobbin wrote: »

No matter what, DON'T ENCOURAGE THEM!!!

Now he's learned nothing from this interaction except that complaining will get him what he wants

People like that will never learn. Ever.

mickdw · 15-04-2013 12:45AM

true-or-false wrote: »

I had a fella come in one day with a One4All gift card. He wanted to spend it, but before spending it he wanted to know how much was on it. I said:

- How much was on it when you got it?
-"I don't know"
- What was the amount written on the card it came with?
- "There was no card"
- 5 mins of me describing what the card would have looked like, he stayed adamant there never was one.
- "These cards are for your shop, you should have this facility"
- No sir, these are from a separate company, we just accept them here.
- "I should be able to know how much is on it before I spend it. I'm entitled to that."
- Well you can actually just look it up online using the number on the front.
- "I don't have the internet"
- There's a public library just across the road where you could check it
- "They're not open for another hour".
- There's a number you can call on the back, where they'll tell you the amount.
- "I shouldn't have to spend money calling to find out the amount. I'm entitled to know how much is on it."
- It's a lo-call number.
- "That's still money! I shouldn't have to spend money on this, and anyway those freephone numbers are very expensive on my broadband". (How did he have broadband but no internet???)
- I think it's actually a fixed price, very low.
- Ten minutes of him complaining about his broadband to me.
-I'm very sorry sir, there's no other way to do it.
- "Can't you just scan it in your machine there and tell me"
- No sir, it really doesn't work that way.
- Ten more minutes of him accusing me of not wanting to scan his card. As though I'm getting something out of that. Then he just stood there, insisting that he was "entitled".

I ended up calling the customer service number on the card from my own mobile just to get rid of the guy. Then had to deal with all the complaints from the people in the queue that had built up behind him.

Surely if you accept one for all vouchers, you can work out whats on the thing?

Pinewoo · 15-04-2013 12:51AM

mickdw wrote: »

Surely if you accept one for all vouchers, you can work out whats on the thing?

Not until after it's been charged, suppose you could ring something through for 1 cent and print the balance.

LETHAL LADY · 15-04-2013 01:27AM

My working experience of dealing with people from both sides, customer and worker, tell me both tend to suffer from idiocy. Dealing with rageaholics is awful, as is dealing with ill-informed power tripping workers. Company policy leaves the latter down in a big way imo.

ballsymchugh · 15-04-2013 01:43AM

true-or-false wrote: »

I had a fella come in one day with a One4All gift card. He wanted to spend it, but before spending it he wanted to know how much was on it. I said:

- How much was on it when you got it?
-"I don't know"
- What was the amount written on the card it came with?
- "There was no card"
- 5 mins of me describing what the card would have looked like, he stayed adamant there never was one.
- "These cards are for your shop, you should have this facility"
- No sir, these are from a separate company, we just accept them here.
- "I should be able to know how much is on it before I spend it. I'm entitled to that."
- Well you can actually just look it up online using the number on the front.
- "I don't have the internet"
- There's a public library just across the road where you could check it
- "They're not open for another hour".
- There's a number you can call on the back, where they'll tell you the amount.
- "I shouldn't have to spend money calling to find out the amount. I'm entitled to know how much is on it."
- It's a lo-call number.
- "That's still money! I shouldn't have to spend money on this, and anyway those freephone numbers are very expensive on my broadband". (How did he have broadband but no internet???)
- I think it's actually a fixed price, very low.
- Ten minutes of him complaining about his broadband to me.
-I'm very sorry sir, there's no other way to do it.
- "Can't you just scan it in your machine there and tell me"
- No sir, it really doesn't work that way.
- Ten more minutes of him accusing me of not wanting to scan his card. As though I'm getting something out of that. Then he just stood there, insisting that he was "entitled".

I ended up calling the customer service number on the card from my own mobile just to get rid of the guy. Then had to deal with all the complaints from the people in the queue that had built up behind him.

those freephone numbers are very expensive????

dd972 · 15-04-2013 01:45AM

how do you deal with 50% idiots?...

Solair · 15-04-2013 01:47AM

I did a summer job in a mobile phone shop a few years ago and we'd some absolute clangers:

Which network are you on? Nokia! I need a €20 for a Nokia... Some were also on "Nokio"
(Regularly happened)

A guy coming in ranting and raving about his Vodafone bill while we were not vodafone and were in fact one of their highly branded competitors. I was wearing a branded t-shirt, the whole shop was plastered in the logo and colours.

A lady came in to discuss how unbelievable rude the "operator" was. I scratched my head wondering what she was on about.

She'd been dialling the 1741 top up number and trying to speak to the automated system that takes the top up vouchers!

"do you sell hammers ?"
"This is a mobile phone shop"
"So you don't sell hammers then ?"
"No!"

Also worked in an electrical shop where a guy came in to complain about his washing machine. After a long discussion we realised he hadn't connected the water. I explained he'd need to connect it to a cold water supply and drain.

He said "oh right, so it doesn't just make the water itself like ?"

Dealing with complete idiots...

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