Airtricity - problem setting up account

thesiren · 19-02-2013 03:59PM #1

At my wits end so I'm posting here in the hope that someone can help:

I'm moving into a new house. The electricity supplier is Airtricity. My current account is with Electric Ireland. I have the day and night meter readings for the new place so I phoned Airtricity in the hope that I could set up a new account. But I can't get through to anyone because I am required to type in either an account number, or an MPRN number. I have neither of these. There is absolutely no indication on the Airtricity website how you can even set up a new account, and I've tried every option on the phone but no way can I get through to anyone.

Does anyone know how it's possible to set up an account with Airtricity? Or am I better off phoning Electric Ireland and getting them to continue my account from the new address?

Thanks in advance for any advice.

ZENER · 19-02-2013 04:03PM

Your MPRN Number is on the top right of your Electricity Bill afaik. I don't think it changes regardless of which supplier you use.

Ken

thesiren · 19-02-2013 04:06PM

ZENER wrote: »

Your MPRN Number is on the top right of your Electricity Bill afaik. I don't think it changes regardless of which supplier you use.

Ken

I don't have an electricity bill for the new place - are MPRN numbers specific to the property or to the customer (ie, can I use the one I currently have with Electric Ireland from my old flat that I am moving out of)?

ZENER · 19-02-2013 04:11PM

I think you retain your MPRN if you move property. Type it in anyway, at least you'll get to talk with someone made of flesh and bones* on the phone.

Ken

* may not include brain

keithclancy · 19-02-2013 04:31PM

ZENER wrote: »

I think you retain your MPRN if you move property. Type it in anyway, at least you'll get to talk with someone made of flesh and bones* on the phone.

Ken

* may not include brain

Don't do this.

MPRN is Meter Point Reference Number.

dudara · 19-02-2013 05:47PM

MPRN is taken from the meter itself - find your meter, and you should be able to get the MPRN from it.

ytpe2r5bxkn0c1 · 19-02-2013 09:41PM

As Dundara says, the mprn is meter point registration number and refers to the property'.

Just as an aside - you do not have to sign with airtricity just because the previous occupants were with them. You can choose any supplier you like.

emeldc · 20-02-2013 10:56AM

Yes, the MPRN number is on the meter but do yourself a favour, if you have the opportunity, sign up with someone else. I've just cancelled two accounts with them after months of petty arguments. Even simple queries is like banging your head off a brick wall. Never again, I don't care how cheap they are. Just my opinion

Degag · 26-02-2013 10:29PM

Thw MPRN isn't on the meter. You must call ESB Networks to get it.

Airtricity - problem setting up account

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