Cork Opera House refusing to give a credit note

Fol20 · 02-01-2013 08:20PM #1

I bought 4 tickets to a show in the opera house as a gift to my Mum. Its coming up this weekend and m mum and co wont be available to go to the show.She tried going in today to get a credit note as she will not be available at all for the next 3 weeks(show lasts until the 19th) and was told that she can only exchange it for other tickets for that show only. Does this sound fair to you. I thought if they have the receipt, they are entitled to a refund or at least a credit note?

Paulw · 02-01-2013 08:27PM

They have no obligation to give anything. They are being decent by offering to change the date with tickets for the same show.

In fairness, you should have checked what dates would suit them before buying. It's always the hard thing about giving tickets for a gift.

Project Werewolf · 02-01-2013 08:30PM

They aren't obliged to do anything in that situation. They are being fairly good in offering to exchange those tickets. It's not their fault your mother can't make the show.

Oryx · 02-01-2013 08:32PM

You aren't entitled to anything. Any offer they make is entirely a goodwill gesture. Not their fault your mum can't make the show.

dudara · 02-01-2013 09:53PM

Unfortunately, your mother has no entitlement to a credit note. It is not the Cork Opera House's fault that your mother cannot attend the show. They've been pretty decent by offering her an opportunity to attend another showing.

FYI - If goods are faulty, or a service cannot be delivered, then you would be legally entitled to a repair, replacement or refund. Broadly speaking, anything else is down to the goodwill of the retailer.

Cork Opera House refusing to give a credit note

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