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moneybookers

  • 03-10-2012 03:07PM
    #1
    zenfinite
    Registered Users, Registered Users 2 Posts: 25 ✭


    Hi

    I got an email from moneybookers saying my account was frozen. I don't know why. I was asked to send id and utility bill/bank statement to verify my account. I did this and now they're asking for my means of login eg the type of network I'm using. Is this a scam? Should I report it?

    Thanks


Comments

  • #2
    goldenhoarde
    Registered Users, Registered Users 2 Posts: 877 ✭✭✭goldenhoarde


    Afraid to say it but probably (not definitely)

    check the email address the email was sent from - that it ends in @moneybookers.com!

    Go to their site (not a link from the email, use http://www.moneybookers.com) and contact C/S via that to check


  • #3
    zenfinite
    Registered Users, Registered Users 2 Posts: 25 ✭zenfinite


    It says on their website if your account is locked to send the documents to the email address which I sent them to.


  • #4
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    If you have any doubts about the email, contact Moneybookers customer service directly. Do not send anything through links/emails provided in the email.


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