Ryanair or aer Lingus!!

nompere · 20-09-2012 06:28PM

JohnMearsheimer wrote: »

No, that I could put up with. I had a shoulder bag and a piece of hand luggage with me for my flight. She then turned her attention to my shoulder bag and told me I could only take 1 piece of hand luggage on board and I'd have to put my luggage in the hold at a charge of €50. I didn't have much in my hand luggage so I just threw my shoulder bag into it.

She then asked me to weigh the bag again, it came in at 10.7 kgs, 700 grams over the 10 kg limit. She told me I would have to check it in for €50 because it was now over the weight limit. I put some things in my coat pocket and the weight came down to 10.1 kgs. I couldn't believe it when she still insisted that I check the bag in for being overweight. When all this was going on she was pressurizing me to check my bag saying the plane was going to be late. I had another go at getting the weight down and took out a writing pad and envelope full of documents I needed. The bag came in at 9.9 kgs. She then objected to me carrying my writing pad and my envelope in my hands. I made a point about not seeing Ryanair staff confiscate newspapers from other passengers boarding the plane and she let it and me go.

but I've never experienced this level of pettiness from them.

So you had two bags weighing over 10 kg although you had agreed to their terms and conditions stating one bag weighing no more than 10kg.

Self-inflicted problem, it seems to me.

JohnMearsheimer · 20-09-2012 07:43PM

nompere wrote: »

So you had two bags weighing over 10 kg although you had agreed to their terms and conditions stating one bag weighing no more than 10kg.

Self-inflicted problem, it seems to me.

It's not like I was carrying a ridiculous amount of excessive weight and trying my best to get away with it. Some other people looked weighed down by their bags but weren't stopped. I was in London for 36 hours. I packed lightly and only brought what I needed. In my luggage I had a suit, shirt and tie, a pair of shoes, 1 pair of socks, 1 change of underwear and a postal tube with a document in it. In my backpack I had a writing pad, an envelope with some documents in it and a laptop. That's hardly excessive.

I only brought the backpack for when I would be out walking around London, I wasn't trying to stuff it full of extra stuff to bring on the plane. As I said there was plenty of room in my luggage so there was loads of space to put my backpack into it. I didn't care that she asked me to put my backpack in my luggage. What annoyed me was there were loads of girls with handbags and hand luggage. If she strictly enforced Ryanair policy she would have made all the women walking past me put their handbags in their luggage. I'm sure a lot of them would have been over the 10kg mark as well if it was done.

The methodical way she tried to get money out of me was annoying. Making me put my bag in the cage, didn't work. Weighing my bag didn't work. Saying I couldn't take 2 bags (I'm sure she thought my luggage was full so I couldn't put my backpack into it), didn't work. Weighing my bag again almost worked. It just seemed she did did anything she could to get something out of me.

I commuted to work in Dublin on a weekly basis with Ryanair for a number of months and have used them a lot for holidays. I have given them lots of money over the years and my opinion of them was generally good but this woman's pursuit of 50 quid off me over the weight of something amounting to a little bit over half a bag of sugar has destroyed any good feeling I had towards the company and ensured I will not be giving them any more of my money. If she just left me alone when I put my backpack into my luggage I would have been happy to use Ryanair again.

Reindeer · 20-09-2012 11:22PM

Aer Lingus

http://www.youtube.com/watch?NR=1&feature=endscreen&v=SXeqvgkkfJA

flikflak · 21-09-2012 04:15PM

JohnMearsheimer wrote: »

It's not like I was carrying a ridiculous amount of excessive weight and trying my best to get away with it. Some other people looked weighed down by their bags but weren't stopped. I was in London for 36 hours. I packed lightly and only brought what I needed. In my luggage I had a suit, shirt and tie, a pair of shoes, 1 pair of socks, 1 change of underwear and a postal tube with a document in it. In my backpack I had a writing pad, an envelope with some documents in it and a laptop. That's hardly excessive.

I only brought the backpack for when I would be out walking around London, I wasn't trying to stuff it full of extra stuff to bring on the plane. As I said there was plenty of room in my luggage so there was loads of space to put my backpack into it. I didn't care that she asked me to put my backpack in my luggage. What annoyed me was there were loads of girls with handbags and hand luggage. If she strictly enforced Ryanair policy she would have made all the women walking past me put their handbags in their luggage. I'm sure a lot of them would have been over the 10kg mark as well if it was done.

The methodical way she tried to get money out of me was annoying. Making me put my bag in the cage, didn't work. Weighing my bag didn't work. Saying I couldn't take 2 bags (I'm sure she thought my luggage was full so I couldn't put my backpack into it), didn't work. Weighing my bag again almost worked. It just seemed she did did anything she could to get something out of me.

I commuted to work in Dublin on a weekly basis with Ryanair for a number of months and have used them a lot for holidays. I have given them lots of money over the years and my opinion of them was generally good but this woman's pursuit of 50 quid off me over the weight of something amounting to a little bit over half a bag of sugar has destroyed any good feeling I had towards the company and ensured I will not be giving them any more of my money. If she just left me alone when I put my backpack into my luggage I would have been happy to use Ryanair again.

Makes no difference what was in the bags you still had 2. If you had followed the rules you would have had a stress free flight. You signed up to only taking one bag and it being under 10kgs when you hit `purchase now`. I cant believe people are still complaining about this when it has been the rule for a while now and is visable on every piece of paper RA send out to you before the flight. There really is nothing to complain about. The person at the gate was simply doing their job. Some people got through without putting their handbag into their main bag? They were lucky and it may happen to them next time.

The point is no one should be complaining about having to put bags into one and having it weighed. You try and get away with it (I have myself) but if caught then hold your hands up and be prepared to pay or dont fly.

Nonoperational · 21-09-2012 04:55PM

Reindeer wrote: »

Aer Lingus

http://www.youtube.com/watch?NR=1&feature=endscreen&v=SXeqvgkkfJA

A whole lot of that was complete nonsense really.

Reindeer · 21-09-2012 06:31PM

gpf101 wrote: »

A whole lot of that was complete nonsense really.

Yeah, especially the entire hidden cam stuff. Complete nonsense.

In any case, I'm not sure over working flight staff from the pilot on down, and then allowing less than half the time most other airlines allow for turnarounds is the safest way to go about it. Add in the fact you can get decent enough fares on most other airlines, and I see no reason to ever choose RA.

JohnMearsheimer · 24-09-2012 06:00PM

flikflak wrote: »

Makes no difference what was in the bags you still had 2. If you had followed the rules you would have had a stress free flight. You signed up to only taking one bag and it being under 10kgs when you hit `purchase now`. I cant believe people are still complaining about this when it has been the rule for a while now and is visable on every piece of paper RA send out to you before the flight. There really is nothing to complain about. The person at the gate was simply doing their job. Some people got through without putting their handbag into their main bag? They were lucky and it may happen to them next time.

The point is no one should be complaining about having to put bags into one and having it weighed. You try and get away with it (I have myself) but if caught then hold your hands up and be prepared to pay or dont fly.

It's not that I'm not prepared to pay. I have lived abroad twice and when moving back to Ireland I knew my luggage would be overweight. When checking in at the airport I held my hands up and did not object when told I had to pay for the excess because I knew my bags were not just marginally over the weight restrictions of the airlines involved. I had no problem paying up because I didn't feel it was unreasonable for them to ask me to do so.

What gets me is when you read stories like the below link of Ryanair incentivising people to go out of their way to catch people for luggage. I'm sure you would have been annoyed too being told that your bag, 100 grams over the weight limit (less than 2 Mars bars), still had to be checked in because it weighed too much. Being on commission to catch me is the only thing that could explain how unreasonable from my point of view this woman was being.

If she was on commission it makes perfect sense for her to do me for 100 grams. This short term gain of 50 euro for making me check in my bag is at the expense of any future income I would have given the company. I flew to Poland on holidays this summer with Aer Lingus. I didn't even consider Ryanair even though I knew they have many routes to Poland and were a bit cheaper than Aer Lingus. If that woman hadn't gone so over the top to get money off me I more than likely would have gone to Poland with Ryanair. Not that I think Ryanair care anyway.

http://www.dailymail.co.uk/news/article-2061349/Bounty-hunters-airport-Baggage-staff-50p-bonus-piece-Ryanair-hand-luggage-wont-fit.html

Ryanair or aer Lingus!!

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