ULCER Bank - Are they at it again? Customer notice (really a warning)

csi vegas · 22-09-2012 07:30PM #1

I just logged on and the below message is what I was confronted with:

Service Information

**NEW**

On Sunday 23 September 2012, due to planned systems updates, our Online, Mobile and Telephone banking services will be unavailable between 2am and 6am. We apologise for any inconvenience caused. Withdrawals can still be made via an ATM, and point of sale transactions are unaffected.

Please select this box to acknowledge this notice.

Although I logged on from the legitimate link I have saved on my computer, I still would not tick this box. Much too paranoid.

What surprises me is that I could even copy and paste the above message - I know there are some websites (albeit fashion/beauty/music) that won't even allow for the copying of their wording - why the hell, after all that's already happened, do Ulster Bank not have some scripting protection in place?

ALSO - after going through the various stages of log-in, I noticed that the pages were not in 'secure' mode - the green padlock in my Menu Bar did not appear after the second stage of my log-in, in fact it was white (as for sites with no password-protected mode) :eek:

AND after each stage I was met with a blank screen for more than 10 seconds before the next stage of log-in would appear and again NOT WITH THE GREEN PADLOCK IN THE MENU BAR.

What the HELL are they playing at now? MY MONEY? :mad:

3ndahalfof6 · 22-09-2012 07:32PM

Well at least you picked the perfect forum to post it.

Fukuyama · 22-09-2012 07:32PM

Ulster Bank are a good bank with the best customer service.

So they ****ed up. Big deal.

I was on the other side of the world when it happened and was fecked for a few days until family helped me out. I forgive and forget.

Do you know why? Because they're a private institution.

Go elsewhere with your sense of entitlement. :mad:

Cee-Jay-Cee · 22-09-2012 07:33PM

If its merely a notice then why on earth would you need to acknowledge it. It's a scam. Delete the link you used and retype the URL again.

Me_Grapes · 22-09-2012 07:41PM

Bonjela is really good for those Ulcers I hear.

megaten · 22-09-2012 07:44PM

They're just notifying you that it's going to be down for maintenance for a few hours.

csi vegas · 22-09-2012 07:45PM

CJC999 wrote: »

If its merely a notice then why on earth would you need to acknowledge it. It's a scam. Delete the link you used and retype the URL again.

I agree. Maybe they're aware of another attack, haven't/won't make it public until they absolutely have to and are making a crude attempt at self-preservation in the event of pending negative publicity and can this time say 'oh well, at least our customers were aware and prepared this time'
or something :mad:

Mena · 22-09-2012 07:48PM

Jaysus break out the freekin tin foil hats.

1. Every system notice from UB online has to be acknowledged.

2. Servers need maintenance. Get over it.

csi vegas · 22-09-2012 07:48PM

Me_Grapes wrote: »

Bonjela is really good for those Ulcers I hear.

I entitled the thread 'ulcer' deliberately my friend :P if you were an affected customer you might actually have some...

3ndahalfof6 · 22-09-2012 07:49PM

Mena wrote: »

Jaysus break out the freekin tin foil hats.

1. Every system notice from UB online has to be acknowledged.

2. Servers need maintenance. Get over it.

3. They don't give a flying fook.

charlemont · 22-09-2012 07:49PM

They have had the warning about a shut down up for ages. No big deal.

csi vegas · 22-09-2012 07:51PM

Mena wrote: »

Every system notice from UB online has to be acknowledged

Never had to tick any box before to acknlowledge one.

Would a padlocked, secure-mode suddenly disappearing after you submit your customer number and PIN not freak you out?

krudler · 22-09-2012 07:55PM

and? their servers are down for 4 hours on a sunday night, big whoop happens all the time with services, thats why they do it at unsociable hours.

Outkast_IRE · 22-09-2012 07:59PM

csi vegas wrote: »

Never had to tick any box before to acknlowledge one.

Would a padlocked, secure-mode suddenly disappearing after you submit your customer number and PIN not freak you out?

Actually you do , its their new way of confirming that you know theres a system outage ahead therefor stopping complaints in its tracks.

3ndahalfof6 · 22-09-2012 07:59PM

krudler wrote: »

and? their servers are down for 4 hours on a sunday night, big whoop happens all the time with services, thats why they do it at unsociable hours.

pure bastards.

mikemac1 · 22-09-2012 08:02PM

I remember a time when boards.ie went down around 4:30 am or so every night
Giving the hamster a break

I don't think this happens anymore

TouchingVirus · 22-09-2012 08:03PM

Try logging into AIB on pretty much any night from about 3am-5am - An error box shows up Ref 2033; aka the system is down.

Boards.ie: Danny · 22-09-2012 08:05PM

mikemac1 wrote: »

I remember a time when boards.ie went down around 4:30 am or so every night
Giving the hamster a break

I don't think this happens anyway

We moved up in the world, with more than one database server and replication we can take one hamster wheel out of the loop for maintenance while the other wheels keep spinning, we all know 4am boards is the best boards :pac:

Danny

csi vegas · 22-09-2012 08:06PM

csi vegas wrote: »

Never had to tick any box before to acknlowledge one

Outkast_IRE wrote: »

Actually you do , its their new way of confirming that you know theres a system outage ahead therefor stopping complaints in its tracks.

New being the operative word, my point being that this 'tick the box' business was never in place previous to the June attacks.

What say you of the disappearing secure-mode padlock after log-in?

Fizzlesque · 22-09-2012 10:15PM

csi vegas wrote: »

New being the operative word, my point being that this 'tick the box' business was never in place previous to the June attacks.

That 'tick the box' business was in place before the June problems. Not as often as it seems to be lately, but I've had to tick the box to acknowledge notices before. It's nothing to be concerned about - it's not a scam.

Outkast_IRE · 23-09-2012 08:20PM

csi vegas wrote: »

New being the operative word, my point being that this 'tick the box' business was never in place previous to the June attacks.

What say you of the disappearing secure-mode padlock after log-in?

I say that secure mode is only an added precaution when typing passwords etc. the page it leads onto is a https page anyway.

Seaneh · 23-09-2012 08:26PM

I have often, often had to click a box to acknowledge server notices when logging into the UB website since joining over 3 years ago.

optimistic_ · 23-09-2012 08:27PM

csi vegas wrote: »

csi vegas wrote: »

Never had to tick any box before to acknlowledge one

Outkast_IRE wrote: »

Actually you do , its their new way of confirming that you know theres a system outage ahead therefor stopping complaints in its tracks.

New being the operative word, my point being that this 'tick the box' business was never in place previous to the June attacks.

What say you of the disappearing secure-mode padlock after log-in?

Attacks?
Source or proof please.

Seaneh · 23-09-2012 08:31PM

Yeah, what attack in June?

they had a server failure, they weren't attacked.

Paranoid or what op.

humbert · 23-09-2012 09:02PM

If you were computer literate you could copy and paste from any site. Preventing you is absolutely no indication of security.

If you were at all observant you'd have noticed many many of these notices before. You must tick the box to make sure you have actually noticed the notice, as much as anything, which you have clearly demonstrated a need for.

Pages which do not provided personal information do not need to be sent over a secure connection.

I've never known a blank webpage to appear between steps, I strongly suspect the problem is at your end.

Logical_Bear · 23-09-2012 09:11PM

csi vegas wrote: »

Maybe they're aware of another attack

it wasnt an attack for a start.change bank if it p1ssed you off that much ffs.

ive been with them 20+ years and this was the first time there was any hassle with them.It was a bit inconvient to go in with a payslip to get cash out but it was only for 2 weeks.

EDIT:beaten to it by the posters above.think the OP is clueless to what happened originaly or cant read the multiple articles printed in the papers and online

whirlpool · 23-09-2012 10:34PM

csi vegas wrote: »

Never had to tick any box before to acknlowledge one.

If that is the truth, then you've been using the wrong website, probably as part of some scam.

csi vegas · 24-09-2012 06:12PM

Logical_Bear wrote: »

it wasnt an attack for a start.change bank if it p1ssed you off that much ffs.

ive been with them 20+ years and this was the first time there was any hassle with them.It was a bit inconvient to go in with a payslip to get cash out but it was only for 2 weeks.

EDIT:beaten to it by the posters above.think the OP is clueless to what happened originaly or cant read the multiple articles printed in the papers and online

It wasn't.

(space space) Change

I've

(space space) It...inconvenient

(space space) Think...originally...can't...

Who's that who can't read (or spell coincidentally)?

Grammatical literacy advocate 1: Wannabe smartass: 0

csi vegas · 24-09-2012 06:37PM

humbert wrote: »

If you were computer literate you could copy and paste from any site. Preventing you is absolutely no indication of security.

If you were at all observant you'd have noticed many many of these notices before. You must tick the box to make sure you have actually noticed the notice, as much as anything, which you have clearly demonstrated a need for.

Pages which do not provided personal information do not need to be sent over a secure connection.

I've never known a blank webpage to appear between steps, I strongly suspect the problem is at your end.

If you were literate, if you were at all observant, you'd have noticed that you used the conjunction 'provided' instead of the verb 'provide' in your sentence

Ha!

Slunk · 24-09-2012 06:45PM

Seems someones losing so been a smartass about grammar. You were wrong. Admit it and move on. Your making yourself look silly now

humbert · 24-09-2012 06:52PM

csi vegas wrote: »

If you were literate, if you were at all observant, you'd have noticed that you used the conjunction 'provided' instead of the verb 'provide' in your sentence Ha!

I think I speak for everyone when I say you've won back our respect.

ULCER Bank - Are they at it again? Customer notice (really a warning)

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