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Download speed 0.74mbs - paying for up to 3Mb

  • 24-08-2012 03:22PM
    #1
    Mongarra
    Registered Users, Registered Users 2 Posts: 1,119 ✭✭✭


    I would like to ask eircom rep if anything can be done about my broadband speed. I am about 250 metres from exchange and have a Business Lite Plus package which, my bill tells me, includes a download speed of up to 3Mb. I have tested my speed via a link given in a recent thread (with "redandwhite") and the result is 0.74mbs and Ping (whatever that is!) 75ms, with upload 0.32mbs.

    I am wondering why I am paying for up to 3Mb and getting only less than 1.


Comments

  • #2
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    Mongarra wrote: »
    I would like to ask eircom rep if anything can be done about my broadband speed. I am about 250 metres from exchange and have a Business Lite Plus package which, my bill tells me, includes a download speed of up to 3Mb. I have tested my speed via a link given in a recent thread (with "redandwhite") and the result is 0.74mbs and Ping (whatever that is!) 75ms, with upload 0.32mbs.

    I am wondering why I am paying for up to 3Mb and getting only less than 1.


    Hi Mongarra,

    Thank you for your post. Can you PM your broadband phone number so I can take a look at your connection.

    Best Regards,
    Ant


  • #3
    Mongarra
    Registered Users, Registered Users 2 Posts: 1,119 ✭✭✭Mongarra


    Hi, Ant.

    Thank you for your reply. I use internet in office only and am just reading my e-mails. I am afraid I don't know how to PM and (obviously!) am not very I T -savvy.


  • #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Mongarra wrote: »
    Hi, Ant.

    Thank you for your reply. I use internet in office only and am just reading my e-mails. I am afraid I don't know how to PM and (obviously!) am not very I T -savvy.

    Hi Mongarra,

    If you click on either Ants or my name and just below the eircom picture you can click on the send private message option.

    Thanks, Mark


  • #5
    Mongarra
    Registered Users, Registered Users 2 Posts: 1,119 ✭✭✭Mongarra


    Hi, Mark.

    Thank you for your PM. I appreciate your checking the line and am glad things are as they should be.


  • #6
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Mongarra wrote: »
    Hi, Mark.

    Thank you for your PM. I appreciate your checking the line and am glad things are as they should be.

    No problem,

    I PM you back with a few checks which may give an increase to speeds on the laptop.

    Thanks, Mark


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