Gamestop 3DS XL Prommotion

timsnewbridge · 28-07-2012 07:25PM #1

O.k, I'll admit right off the bat I'm just being a bit anal but bear with me

Gamestop have a poster in their store with the following promotion: You trade in your 3DS and a selected game to get a 3DS XL for 100 euro. Specifically it says "trade in a 3DS and selected game". Now I brought down my 3DS and game which was on their approved list and the man at the counter asks me for a charger. Now I wouldn't mind handing over my charger only the new 3DS XL doesn't come with one. So I said.. "The 3DS charger is distinct from the 3DS itself as it's listed and sold as an accessory to the 3DS. Your poster specifically asks for A 3DS and game. A 3DS is the console in my hand. A charger is an accesory which you sell and is distinct from the 3DS. So I'm entitled to the promotion and shouldn't have to hand over my charger. But he wouldn't.. I ended up just giving him it but I had to pay 8 quid for a new charger! Fudge that ha Also, you might say the charger came with the 3ds, but then again so does the memory card and they didn't want that, he even reminded me to take it out. So I just don't think it's fair.
8 euro = a kebab and chips.

timsnewbridge · 28-07-2012 07:36PM

It's worth noting the guy was a grand chap and I hope he knows I wasn't arguing with him but with the poster haha

mcmoustache · 30-07-2012 07:01PM

Can you get us a picture of the poster and the Terms and Conditions?

timsnewbridge · 30-07-2012 07:29PM

mcmoustache wrote: »

Can you get us a picture of the poster and the Terms and Conditions?

Sure I'll head down tomorrow!

Raphael · 31-07-2012 10:37AM

From having worked in Xtravision, the reason why they want the charger (as it's why we wanted chargers with phones) is that it provides a slight guard against someone trading a nicked console and game.

timsnewbridge · 31-07-2012 06:19PM

Raphael wrote: »

From having worked in Xtravision, the reason why they want the charger (as it's why we wanted chargers with phones) is that it provides a slight guard against someone trading a nicked console and game.

I know why they want it, he told me he can't sell it on without it. I'm just saying, as a consumer, doesn't he HAVE to give me the promotion on the poster? Sorry I was supposed to include that question that was the point in the article

theteal · 31-07-2012 06:35PM

timsnewbridge wrote: »

I know why they want it, he told me he can't sell it on without it. I'm just saying, as a consumer, doesn't he HAVE to give me the promotion on the poster? Sorry I was supposed to include that question that was the point in the article

Nope. Offer and acceptance. The shop doesn't HAVE to do anything. You make an offer (based on their promotion) and they can choose whether to accept it or not in any situation. Granted, it's very bad customer service to not be honouring their own promotions but theoretically they can for any number of reasons e.g. T+Cs, pricing error, item error etc.

MistyCheese · 31-07-2012 06:48PM

Wait, wait, wait, wait, wait. Back up a bit now. When are the kebab and chips coming in the mail?

Procrastastudy · 31-07-2012 06:48PM

As you are required to do something other than walk in and go - I'll have that my good shop keeper. You might be able to make a case. I'm not sure hiring a solicitor would be the most cost effective solution though.

Purely out of interest doesn't it come with a charger?

timsnewbridge · 31-07-2012 07:08PM

GCDLawstudent wrote: »

As you are required to do something other than walk in and go - I'll have that my good shop keeper. You might be able to make a case. I'm not sure hiring a solicitor would be the most cost effective solution though.

Purely out of interest doesn't it come with a charger?

Nope! that's why I was pissed, I had to pay them 8 euro to get my same one I traded in back.

timsnewbridge · 31-07-2012 07:10PM

I took some more pics if needed, of the smaller writing and stuff!
edit: here's all the pics

theteal · 31-07-2012 07:16PM

timsnewbridge wrote: »

Nope! that's why I was pissed, I had to pay them 8 euro to get my same one I traded in back.

tbh, i'd be pissed in this instance too - i was unaware the charger didn't come with them. does it take a generic micro/mini usb?

edit - i see at the bottom of the second pic, "a/c adapter not included". They want one from you but they don't supply one for the new device. . .that's sound

Guy:Incognito · 31-07-2012 10:01PM

theteal wrote: »

They want one from you but they don't supply one for the new device. . .that's sound

The 3ds comesw with a charger though when you buy it. It's Nintendo not supplying one with the XL(I assume).

timsnewbridge · 31-07-2012 11:43PM

Guy:Incognito wrote: »

The 3ds comesw with a charger though when you buy it. It's Nintendo not supplying one with the XL(I assume).

Yup true, Nintendo didn't release the XL with one because they wanted to keep the packaging down. So I was saying that the original 3ds also came with a memory card. He hands me my memory card then asks for my charger, so they can just pick and chose the accessories they want or don't want even though the poster explicitly just says, your 3ds. Not your 3ds with charger, keep your memory card. Since the 3ds XL is an entity on it's own without a charger, then to me "your 3ds" just means the console.

timsnewbridge · 31-07-2012 11:45PM

theteal wrote: »

tbh, i'd be pissed in this instance too - i was unaware the charger didn't come with them. does it take a generic micro/mini usb?

edit - i see at the bottom of the second pic, "a/c adapter not included". They want one from you but they don't supply one for the new device. . .that's sound

Nope it's got a flatter head! Yea I'm raging !haha

Procrastastudy · 01-08-2012 01:53AM

Sorry to be incredibly thick - but how do you charge it without a charger?

Cabaal · 01-08-2012 08:34AM

GCDLawstudent wrote: »

Sorry to be incredibly thick - but how do you charge it without a charger?

you have to buy one separately?...you'd often have to do the same if you wanted to play a game on one

Cabaal · 01-08-2012 08:38AM

timsnewbridge wrote: »

I took some more pics if needed, of the smaller writing and stuff!
edit: here's all the pics

err....I might be missing something but it does clearly state ask staff for details. in this case you did and you weren't happy with those details.

Given it very clearly says ask staff for details I fail to see the issue as this line relates to both the trade in items marked with * and the price marked with * on the poster.

BostonB · 01-08-2012 03:18PM

People should give them a broken charger, play them at their own game.

timsnewbridge · 01-08-2012 03:37PM

Cabaal wrote: »

err....I might be missing something but it does clearly state ask staff for details. in this case you did and you weren't happy with those details.

Given it very clearly says ask staff for details I fail to see the issue as this line relates to both the trade in items marked with * and the price marked with * on the poster.

yup, I didn't even see that, makes sense I suppose! thanks!

Gamestop 3DS XL Prommotion

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