Jobsworths

lifelongnoob · 10-07-2012 05:27PM

OP should donate the two unwanted boxes to a homeless person

wilkie2006 · 10-07-2012 05:29PM

Shane-KornSpace wrote: »

for all he knows, you could have picked the boxes off the shelf and chanced your arm getting two free boxes.
got it alot in my old job.

Nope. They have to buzz you in to the shop. Their cash desk thing is right beside the door.

Chuck Stone · 10-07-2012 05:34PM

wilkie2006 wrote: »

"Yea, so this fcuking pr1ck comes wandering in yesterday. 'Bought some boxes', he says, 'but I want to swap them for a different size. 'Oh you do, do you? Who's the indecisive fcuker then? Mr-fcuking-Boxy Man over here!', I thought. So I fcuking looked him up and down, 'Have a receipt? No?'. Not such a fcuking big guy now, are you? So he tries the whole fcuking, "No but the logos are printed on them" spiel - I must've heard that excuse... at least twice before. So I says to him - slowly like -'can't do that for ya, mate.' If we got audited by the rainforest people, ****ing hell, I'd be out of a job. It's serious $hit. You know, it's a fcuking jungle out there. You start taking fcuking boxes off people and next off all they're trying to rape your wife or something. Jesus, you've gotta have your wits about ya. I didn't get to assistant box sales manager by being taken from behind. Anyway, he'll remember me next time he starts throwing his money around on unmeasured office or home moving containers. He learned something from the fcuking university of life today.'

Excellent.

10-07-2012 05:34PM

the groutch wrote: »

I take it maths isn't you're strongest subject then

:rolleyes: Two large boxes: €10. Two medium boxes: €8. I don't have a calculator to hand, but I feel fairly confident in my maths skills

And if you're going to try to correct someone's maths, I'd try and make sure your post doesn't have its own errors

Scioch · 10-07-2012 05:34PM

wilkie2006 wrote: »

I absolutely agree that it's stock to him. However, I'm not convinced that two boxes that have fallen out of their database will really bring the company down. Indeed, for a shop that primarily deals in boxes - stocking perhaps thousands at a time - two of them are but a deckchair on the Titantic.

It doesnt matter, it changes nothing for the guy behind the counter. If he cant amend the stock he cant amend the stock and to do it or to accept them back all he is doing is taking your hassle off your hands. Its your problem you deal with it, dont expect someone else to do it for ya.

I think it might be hassle for a civil servant but not to most people.

Sure it is, if he cant do it he has to find someone who can. More than likely a manager/supervisor and then explain why he accepted it back when he shouldnt have. That or accept it back and leave the stock and till out of whack.

Yes, because that would be lunacy, more suited to the likes of Keith Moon (or maybe Daniel O'Donnell?)

Its changing stock, these things are noticed and controlled. Seriously just keep your fcukin receipt if there is any chance you may need to return it. If you bin the receipt you bin your ability to return it. So stop creating hassle for people and moaning about someone doing their job because you inconvenienced yourself.

Immaculate Pasta · 10-07-2012 05:36PM

You're a disgrace OP.

wilkie2006 · 10-07-2012 05:49PM

Immaculate Pasta wrote: »

You're a disgrace OP.

I'm a disgrace?!! Hit me with some elucidation,please.

Immaculate Pasta · 10-07-2012 06:01PM

wilkie2006 wrote: »

I'm a disgrace?!! Hit me with some elucidation,please.

*shrugs*

Shryke · 10-07-2012 06:02PM

Immaculate Pasta wrote: »

You're a disgrace OP.

I concur.

wilkie2006 · 10-07-2012 06:03PM

LordSmeg wrote: »

It doesnt matter, it changes nothing for the guy behind the counter. If he cant amend the stock he cant amend the stock and to do it or to accept them back all he is doing is taking your hassle off your hands. Its your problem you deal with it, dont expect someone else to do it for ya.

It's an issue of customer service. If a client comes to me and says, "Hey, remember that report we agreed you'd deliver next week? Actually, I want it at the end of this week" I don't shrug my shoulders and tell them they should've thought of that before. I try to accommodate them because I'm not a jobsworth. Yes, customers can be a pain the ar$e - I've worked in loads of customer facing roles in my time - but that's the nature of being a retailer.

LordSmeg wrote: »

Sure it is, if he cant do it he has to find someone who can. More than likely a manager/supervisor and then explain why he accepted it back when he shouldnt have. That or accept it back and leave the stock and till out of whack.

He was senior enough that he could have just swapped the two without making a fuss. If it was 50 or 100 boxes I'd appreciate his position but two - even if it was noticed - makes almost no difference to anyone's life. In any case - relative to other boxes they sell - the two sets of boxes in question were virtually the same price and size.

[/QUOTE]Its changing stock, these things are noticed and controlled. Seriously just keep your fcukin receipt if there is any chance you may need to return it. If you bin the receipt you bin your ability to return it. So stop creating hassle for people and moaning about someone doing their job because you inconvenienced yourself.[/QUOTE]

I didn't create hassle for him because he refused to cooperate.

And yes, I fully accept that I had no consumer rights on my side but just because a rule says something it doesn't mean people have to abide by it really. Sometimes being a bit sound and helping someone out is nice too.

wilkie2006 · 10-07-2012 06:08PM

wilkie2006 wrote: »

I'm a disgrace?!! Hit me with some elucidation,please.

Immaculate Pasta wrote: »

*shrugs*

Shryke wrote: »

I concur.

What??! I'm a disgrace because I went into a shop and politely asked to exchange something without a receipt and was pi$$ed off when they refused?

Are you taking the pi$$?

Shryke · 10-07-2012 06:11PM

No receipt, no leg to stand on. It's very simple. Your rage at something that everyone knows is only childish. You're not special.

Immaculate Pasta · 10-07-2012 06:12PM

wilkie2006 wrote: »

What??! I'm a disgrace because I went into a shop and politely asked to exchange something without a receipt and was pi$$ed off when they refused?

Are you taking the pi$$?

Scioch · 10-07-2012 06:17PM

wilkie2006 wrote: »

It's an issue of customer service. If a client comes to me and says, "Hey, remember that report we agreed you'd deliver next week? Actually, I want it at the end of this week" I don't shrug my shoulders and tell them they should've thought of that before. I try to accommodate them because I'm not a jobsworth. Yes, customers can be a pain the ar$e - I've worked in loads of customer facing roles in my time - but that's the nature of being a retailer.

So then you should understand that you are working for the company and dealing with people how they want you to deal with people. If they are told not to accept returns without a receipt then its not a customer service issue its a policy issue.

He was senior enough that he could have just swapped the two without making a fuss. If it was 50 or 100 boxes I'd appreciate his position but two - even if it was noticed - makes almost no difference to anyone's life. In any case - relative to other boxes they sell - the two sets of boxes in question were virtually the same price and size.

How do you know he could have swapped them ? And regardless of whether or not he could he wasnt obliged to do so whether by law or by the policy of the company he was working for. Your still upset because they did their job and wouldnt rectify YOUR mistake. The guy did nothing wrong.

I didn't create hassle for him because he refused to cooperate.

And yes, I fully accept that I had no consumer rights on my side but just because a rule says something it doesn't mean people have to abide by it really. Sometimes being a bit sound and helping someone out is nice too.

So your pissed off because he did his job and didnt bend the rules to accommodate you and your mistakes ? He does have to abid by the rules of his employer, he is contracted to do just that. Its all well and good to say he should have helped you but you removed his ability to help you by throwing away the receipt. He doesnt have to do jack shít for you, it would have been great if he could have but he's not a cnut if he doesnt.

Sky King · 10-07-2012 06:21PM

I got at least 3 lolls out of this thread.

wilkie2006 · 10-07-2012 06:23PM

Shryke wrote: »

No receipt, no leg to stand on. It's very simple. Your rage at something that everyone knows is only childish. You're not special.

And that makes me a disgrace? :rolleyes:

Do you never question rules and company policies? This wasn't an expensive piece of equipment, this was a cheap bit of cardboard (still in its wrapping). What exactly do you think the problem with swapping one box with another is? Regulations? Yea, yea, yea. I think a bit of independent thought goes a long way.

I understand that legally I don't have any "leg to stand on" but was a very reasonable favour to ask that was very unreasonably denied.

the_syco · 10-07-2012 06:39PM

Do you have a receipt, or any proof that you didn't rob them?

wilkie2006 wrote: »

"No, but clearly they're your company's - your logo's printed all over their sides. Anyway, I bought them from your colleague (standing in the corner) a few days ago."

Ah. Well then, go away.

wilkie2006 wrote: »

And no, it's not the first time I've encountered a jobsworth but it's the most recent occasion.

I'm taking this isn't the first time you've gotten the wrong item in the shop, and come to get it exchanged a few days later?

wilkie2006 · 10-07-2012 06:39PM

LordSmeg wrote: »

So then you should understand that you are working for the company and dealing with people how they want you to deal with people. If they are told not to accept returns without a receipt then its not a customer service issue its a policy issue.

But why did I really need a receipt? In normal returns circumstances it proves what was bought, where, when and its value. The things I wanted to exchange (I wasn't looking for my money back) had the company's logo all over them - that was only local place I could've bought them!!!! The were also in perfect, re-saleable condition. This incident required the guy to use his initiative, which he didn't do.

LordSmeg wrote: »

How do you know he could have swapped them ? And regardless of whether or not he could he wasnt obliged to do so whether by law or by the policy of the company he was working for. Your still upset because they did their job and wouldnt rectify YOUR mistake. The guy did nothing wrong.

I don't know for certain that he had the authority to swap them but come on, they were worth £8. It's hardly a bit thing, is it? If I had been working there I wouldn't have asked my boss, I would've just swapped them over because, you know, it's hardly a big deal. I would've been looking to help someone out.

LordSmeg wrote: »

So your pissed off because he did his job and didnt bend the rules to accommodate you and your mistakes ? He does have to abid by the rules of his employer, he is contracted to do just that. Its all well and good to say he should have helped you but you removed his ability to help you by throwing away the receipt. He doesnt have to do jack shít for you, it would have been great if he could have but he's not a cnut if he doesnt.

That's exactly what I'm pi$$ed off about. I made a mistake (that I assumed was very minor) and met with an absolute lack of cooperation when I tried to remedy it. I fully agree that legally he didn't have to help me but I think it was a bit mean of him not to.

wilkie2006 · 10-07-2012 06:44PM

the_syco wrote: »

Do you have a receipt, or any proof that you didn't rob them?

Addressed this earlier. You get buzzed into the shop and the cash desk is right beside the door. They watched me walk the ten feet from the door to their desk holding two big bits of cardboard.

Shryke · 10-07-2012 06:45PM

wilkie2006 wrote: »

Shryke wrote: »

No receipt, no leg to stand on. It's very simple. Your rage at something that everyone knows is only childish. You're not special.

And that makes me a disgrace? :rolleyes:

Do you never question rules and company policies? This wasn't an expensive piece of equipment, this was a cheap bit of cardboard (still in its wrapping). What exactly do you think the problem with swapping one box with another is? Regulations? Yea, yea, yea. I think a bit of independent thought goes a long way.

I understand that legally I don't have any "leg to stand on" but was a very reasonable favour to ask that was very unreasonably denied.

Which is what everyone would say. Like I said, you're not special. The next guy like you will expect the same, and the guy after him.
The rules are simple to understand and not unfair. Get on with your life ffs.

Gummy Panda · 10-07-2012 06:51PM

Only thing I can think of is that his point of sale doesn't allow refunds/exchanges without the receipt reference.

Ficheall · 10-07-2012 06:53PM

FFS, OP - if you want rid of the effing boxes so badly, I'll take them off your hands for free. Problem solved.

*is sound*

wilkie2006 · 10-07-2012 06:55PM

Ficheall wrote: »

FFS, OP - if you want rid of the effing boxes so badly, I'll take them off your hands for free. Problem solved.

*is sound*

Nah, I've got something very, very special planned for those large boxes; I'm going to put my medium-sized boxes inside them.

Scioch · 10-07-2012 06:56PM

wilkie2006 wrote: »

But why did I really need a receipt? In normal returns circumstances it proves what was bought, where, when and its value. The things I wanted to exchange (I wasn't looking for my money back) had the company's logo all over them - that was only local place I could've bought them!!!! The were also in perfect, re-saleable condition. This incident required the guy to use his initiative, which he didn't do.

Take that up with the company, whatever the guy behind the counter does its logged and he needs paperwork for everything. It sounds like its easy to just take something back and log it in but anywhere I worked you just couldnt do it. The manager would personally amend the stock from the returns every so often. If I put through a return without a receipt then I had hassle for it. So I refused to do it, not because I'm a dick, not because I wanted to be unhelpful but because I didnt see any reason for me personally to take on someone else hassle.

I don't know for certain that he had the authority to swap them but come on, they were worth £8. It's hardly a bit thing, is it? If I had been working there I wouldn't have asked my boss, I would've just swapped them over because, you know, it's hardly a big deal. I would've been looking to help someone out.

Doesnt matter a shít whether its 8 or 80 if he hadnt the authority to exchange them. You may well have done that but would ya do it again after getting an earful and talked to like your a child who cant follow simple company policy ? You think this is the first time that guy ever encountered someone without a receipt ? Its a regular occurrence which that guy was probably well used to and knew what his job was in that regard. Refuse to accept it back. Job done, sorry pal cant help ya.

That's exactly what I'm pi$$ed off about. I made a mistake (that I assumed was very minor) and met with an absolute lack of cooperation when I tried to remedy it. I fully agree that legally he didn't have to help me but I think it was a bit mean of him not to.

Nothing to do with being mean he was just doing his job. Why should he break company policy, take on extra hassle and do something he shouldnt be doing for some guy he doesnt know ?

Ficheall · 10-07-2012 06:57PM

wilkie2006 wrote: »

"Hey, I bought these boxes a couple of days ago but they're too big. I haven't used them - they're still wrapped in their plastic - can I swap them for two of those smaller ones?"

wilkie2006 wrote: »

Nah, I've got something very, very special planned for those large boxes; I'm going to put my medium-sized boxes inside them.

Whop of dishonesty off your story, OP.

wilkie2006 · 10-07-2012 07:05PM

Ficheall wrote: »

Whop of dishonesty off your story, OP.

That was a joke. Yea, I'm gonna fill two medium sized boxes and then put them into two marginally larger boxes? Not sure of the benefit of that.

Pantsface · 10-07-2012 07:13PM

OP you should go back and start crying.

Archeron · 10-07-2012 07:14PM

Dress up as a scary horror film clown and climb inside one of the big boxes. Have someone gift wrap it and put his name on it. When, all wide and excited, he opens his gift, jump out screaming. As he lies on the floor terrified, take off your mask, remind him that you wouldnt have fit in a medium box, and run for the door.

Pantsface · 10-07-2012 07:17PM

LordSmeg wrote: »

Take that up with the company, whatever the guy behind the counter does its logged and he needs paperwork for everything. It sounds like its easy to just take something back and log it in but anywhere I worked you just couldnt do it. The manager would personally amend the stock from the returns every so often. If I put through a return without a receipt then I had hassle for it. So I refused to do it, not because I'm a dick, not because I wanted to be unhelpful but because I didnt see any reason for me personally to take on someone else hassle.

Doesnt matter a shít whether its 8 or 80 if he hadnt the authority to exchange them. You may well have done that but would ya do it again after getting an earful and talked to like your a child who cant follow simple company policy ? You think this is the first time that guy ever encountered someone without a receipt ? Its a regular occurrence which that guy was probably well used to and knew what his job was in that regard. Refuse to accept it back. Job done, sorry pal cant help ya.

Nothing to do with being mean he was just doing his job. Why should he break company policy, take on extra hassle and do something he shouldnt be doing for some guy he doesnt know ?

INDIGNANT INTERNET HIGH HORSE RANT ALERT

wilkie2006 · 10-07-2012 07:29PM

Archeron wrote: »

Dress up as a scary horror film clown and climb inside one of the big boxes. Have someone gift wrap it and put his name on it. When, all wide and excited, he opens his gift, jump out screaming. As he lies on the floor terrified, take off your mask, remind him that you wouldnt have fit in a medium box, and run for the door.

Haha. You made tea come out of my nose there. Very good

Jobsworths

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