Best/Worst Private Sector Service Experiences?

FairytaleGirl wrote: »

I was in a restaurant tonight for a meal with my other half, and as we were starting our main course - the lightbulb in the fitting above our table blew - showering us and our dinner in glass

One member of staff hurried over to apologise, and after about ten minutes the manager came down, and was, frankly not bothered.
He didnt offer to replace the meals/move us seats or ask if we were ok - Just that 'Sometimes these things happen'.

When I asked what he was going to do he said they would give us a voucher for money off or next visit.

Im absolutley raging at his complete lack of concern.

Needless to say we left without paying - after he tried to get us to pay for the starter and main!

Any one recieved bad service? Or really really good service? Or anyone work in the public sector with bad customer stories? Spill!!:cool:

But sometimes these things do just happen. It's not like he would have had any indication that the light bulb was about to blow. It doesn't entitle you to a free dinner and if you had already eaten the starter then you probably should have paid for that

FairytaleGirl wrote: »

girl in the striped socks wrote: »

So the manager expected you to finish your meal with broken glass in it? Seriously?
If your gonna lie at least make it believable.

He didnt tell us to finish our meal - but he didnt offer a replacement. Pull your stripey socks outta your a*se.

To the other posters with a crappy attitude - in my opinion that was bad service. Im not an as*hole whos out to rip shreds of decent establisments. Im not even the type to complain usually but his couldnt care less attitude baffled me.

It prompted me to post wondering what other types of service people on boards had recieved good or bad - ( which no one has answered) not to have my post doubted/disected and people jumping down my throat.

Lovely bunch here on boards.

You're not the type to complain yet most of your posts have been quite aggressive because people weren't falling over themselves to tell you how mean that manager was etc.
Cop to fcuk on.
And if you have an issue with the kind of replies you got in this forum then maybe you should try consumer issues the next time.

FairytaleGirl wrote: »

girl in the striped socks wrote: »

You're not the type to complain yet most of your posts have been quite aggressive because people weren't falling over themselves to tell you how mean that manager was etc.
Cop to fcuk on.
And if you have an issue with the kind of replies you got in this forum then maybe you should try consumer issues the next time.

Aggressive? Not as 'aggressive' as you flat out calling me a liar.
I havnt once asked or invited anyone to comment on the managers attitude. I have simply told the story, and reiterated why I was annoyed at the service provided. This thread was started out of curiousity as to what other service posters have recieved.

I called you a liar because in this day & age that story is more of a fairy tale than reality. Very apt username btw.
Even the filthiest & most depressing restaurants would have offered you a replacement meal because they are afraid of getting sued or getting the food safety authority on their backs.
Seriously it reads like something out of fawlty towers.

Chuck Stone wrote: »

So it was a public sector restaurant?

Was this 1980's USSR?

It's rare that I laugh at a post on boards. Well done.:)

FairytaleGirl wrote: »

I was in a restaurant tonight for a meal with my other half, and as we were starting our main course - the lightbulb in the fitting above our table blew - showering us and our dinner in glass

One member of staff hurried over to apologise, and after about ten minutes the manager came down, and was, frankly not bothered.
He didnt offer to replace the meals/move us seats or ask if we were ok - Just that 'Sometimes these things happen'.

When I asked what he was going to do he said they would give us a voucher for money off or next visit.

Im absolutley raging at his complete lack of concern.

Needless to say we left without paying - after he tried to get us to pay for the starter and main!

Any one recieved bad service? Or really really good service? Or anyone work in the public sector with bad customer stories? Spill!!:cool:

That is incredible. If anyone has experienced a shattered light bulb then you know that you could be findling splinters of glass for days after.

What he should have done is move you from the table, and not allow anyone else to eat there until a full clean up was done.

Your meal should have been replaced, a drink offered as an apology, not for the lightbuld exploding, but for the inconvenience.

You were right not to pay for the entire meal. You refused to pay because of the poor service you received, not because the bulb exploded.

Worst service - UPC

Changed from UPC to Sky (too many service disruptions with UPC).

Rang to cancel, they said write in - fair enough.

Although I had appointment with Sky to install dish, I didn't want to write in too early (in case me or Sky had to cancel appointment - I didn't want to be without de oul telly).

Sky set up so I wrote to UPC. Rang them a few days to confirm receipt of letter. They had it. Grand - until I got a bill from UPC covering the period beyond the cancellation. Apparently their accounts section didn't get the letter until six weeks after and that's the date they use for cancellation :mad:

Have had other conversations with people who have not had a good experience with UPC. And didn't RTE/TV3 do an exposé on them?

Best experience - Aer Lingus. Flight was cancelled due to snow. Put up in hotel and rebooked for following day with minimum fuss. Unfortunately there was a further delay over a technical issue. When we finally got going everyone was given €100 voucher off another flight And the cabin crew are always sound.

girl in the striped socks wrote: »

So the manager expected you to finish your meal with broken glass in it? Seriously?
If your gonna lie at least make it believable.

Chinasea wrote: »

Give me free dis and free dat.
I want compo, it is di a bol icle. I am getting mui solicitor.

De government should make sure that light bulbs don't expire when I am having my chicken balls and chips. It's a DISGRACE.

Ah, don't you just love After Hours. Whatever you post, someone will hate you.