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Leap card - only 90 minutes to tag off?!

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Comments

  • #32
    Lapin
    Banned (with Prison Access) Posts: 18,184 ✭✭✭✭Lapin


    Losty Dublin wrote: »
    Interesting to know this. I was wondering how many journey's it would affect and how transfers work. I'd assume that there wouldn't be too many journeys from fringe to fringe but regardless it needs to be addressed. How would they deal with this in other markets if one needs to leave a station to make a connection?

    The Oyster in London allows 12 minutes to make connections that involve leaving the station at certain points on the tube. EG Transferring from the Piccadilly line to the Circle line at Hammersmith involves leaving one part of the station, crossing a busy road and entering another part of the station. Its really a seperate station with the same name. 12 minutes is loads of time. Other examples include West Hampstead and Edgware Road.


  • #33
    AngryLips
    Registered Users, Registered Users 2 Posts: 2,822 ✭✭✭AngryLips


    n97 mini wrote: »
    So who's responsible for (the lack of) customer support?

    Ultimately the NTA. Just because they've outsourced most functions doesn't mean they no longer own it.


  • #34
    lil5
    Registered Users, Registered Users 2 Posts: 430 ✭✭lil5


    Article in today's Irish Times

    Travel time limit on Leap card must change -
    http://www.irishtimes.com/newspaper/finance/2012/0424/1224315097112.html

    ...
    “To my surprise, on the morning of day three and after just four journeys, she texted to say there was just €10 left on her card. I checked the travel history online and found charges of €8.60 per one-way trip instead of €4.”

    ... first made contact with the Leap card office, she was told it would look into the issue, but said it was a matter for Irish Rail. Customer services at Irish Rail passed her on to their “Smart Card” office, “who said it was nothing to do with them and passed me back to Leap card.
    ...


  • #35
    n97 mini
    Registered Users, Registered Users 2 Posts: 8,295 ✭✭✭n97 mini


    Ok, time to find the manager(s) in IR that are responsible for this idiotic gaff that has been well reported by now.

    Although ultimately it would be Dick Fearn or even Leo?


  • #36
    AlekSmart
    Registered Users, Registered Users 2 Posts: 14,004 ✭✭✭✭AlekSmart


    n97 mini wrote: »
    Ok, time to find the manager(s) in IR that are responsible for this idiotic gaff that has been well reported by now.

    Although ultimately it would be Dick Fearn or even Leo?

    Ten long years and c.€45 Million ...........it appears the entire Leap Card Team began at Z and worked their way tortuously back to A.

    Part of the responsibility issue now remains difficult to investigate due to the numbers of individuals responsible for various facets of Leap...everybodys in charge of something,but nobody has responsibility for anything...:o


    Men, it has been well said, think in herds; it will be seen that they go mad in herds, while they only recover their senses slowly, and one by one.

    Charles Mackay (1812-1889)



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  • #37
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    AlekSmart wrote: »
    Ten long years and c.€45 Million ...........it appears the entire Leap Card Team began at Z and worked their way tortuously back to A.

    Part of the responsibility issue now remains difficult to investigate due to the numbers of individuals responsible for various facets of Leap...everybodys in charge of something,but nobody has responsibility for anything...:o
    Wait till they start juggling staff around to see if they can do better than their colleagues at hte same job.


  • #38
    lil5
    Registered Users, Registered Users 2 Posts: 430 ✭✭lil5


    From Irish Times (1 May) -
    http://www.irishtimes.com/newspaper/finance/2012/0501/1224315400694.html

    Great leap forward on travel card's time rule

    AND ANOTHER follow-up from last week. A reader’s daughter who was using a Leap card to go from north Co Dublin to Greystones found she was double-billed for each journey because it took longer than 90 minutes to complete and once that 90-minute threshold was reached an additional fare was charged.

    Our reader reviewed the Irish Rail timetable and discovered it was virtually impossible to travel from north Co Dublin to Greystones within 90 minutes – even if using Dart-only journeys rather than combinations of commuter rail and Dart.

    A spokeswoman for the National Transport Authority contacted us last week and said the issue has now been addressed. The authority has been in touch with Irish Rail and modifications are being made to the Leap Card which should be in place, subject to testing, within two weeks.


  • #39
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    lil5 wrote: »
    From Irish Times (1 May) -
    http://www.irishtimes.com/newspaper/finance/2012/0501/1224315400694.html

    Great leap forward on travel card's time rule

    AND ANOTHER follow-up from last week. A reader’s daughter who was using a Leap card to go from north Co Dublin to Greystones found she was double-billed for each journey because it took longer than 90 minutes to complete and once that 90-minute threshold was reached an additional fare was charged.

    Our reader reviewed the Irish Rail timetable and discovered it was virtually impossible to travel from north Co Dublin to Greystones within 90 minutes – even if using Dart-only journeys rather than combinations of commuter rail and Dart.

    A spokeswoman for the National Transport Authority contacted us last week and said the issue has now been addressed. The authority has been in touch with Irish Rail and modifications are being made to the Leap Card which should be in place, subject to testing, within two weeks.
    Are all those who have been ripped off by this glaringly obvious fault going to be reimbursed?

    Short answer is no and yet again the Leap card is seen as not something that is to be trusted! most people want to buy a ticket or top-up and not worry that their credit is going to be syphoned away by unscrupulous companies!


  • #40
    n97 mini
    Registered Users, Registered Users 2 Posts: 8,295 ✭✭✭n97 mini


    It amazes me that it took an article in the national press for this to be addressed. How long have they known about this problem?


  • #41
    AlekSmart
    Registered Users, Registered Users 2 Posts: 14,004 ✭✭✭✭AlekSmart


    n97 mini wrote: »
    It amazes me that it took an article in the national press for this to be addressed. How long have they known about this problem?

    It was first raised,I believe,some 10 years and €40 million ago.......;)


    Men, it has been well said, think in herds; it will be seen that they go mad in herds, while they only recover their senses slowly, and one by one.

    Charles Mackay (1812-1889)



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  • #42
    n97 mini
    Registered Users, Registered Users 2 Posts: 8,295 ✭✭✭n97 mini


    I phoned Leap and IR about it months ago. I got the impression that

    1. No-one in Leap could do anything about it
    2. No-one in IR knew anyone who could do anything about it

    I'm glad they've found a responsible person.


  • #43
    ixoy
    Moderators, Entertainment Moderators Posts: 18,045 Mod ✭✭✭✭ixoy


    n97 mini wrote: »
    It amazes me that it took an article in the national press for this to be addressed. How long have they known about this problem?
    I would've thought it'd take about five minutes actually thinking about the potential routes to have worked out this may be a problem. It's baffling how they can not think of these contingencies - a number of posters here can and we're not highly paid consultants like they should have employed.


  • #44
    n97 mini
    Registered Users, Registered Users 2 Posts: 8,295 ✭✭✭n97 mini


    Does anyone know if this bug has been fixed yet, after this appeared in the Irish Times on May 1st?
    A spokeswoman for the National Transport Authority contacted us last week and said the issue has now been addressed. The authority has been in touch with Irish Rail and modifications are being made to the Leap Card which should be in place, subject to testing, within two weeks.

    and if the time limit has been increased, what has it been increased to?


  • #45
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    n97 mini wrote: »
    Does anyone know if this bug has been fixed yet, after this appeared in the Irish Times on May 1st?



    and if the time limit has been increased, what has it been increased to?
    There is nothing on leapcard.ie about it.


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