MBNA Chargeback - How to?

Moyglish · 27-02-2012 04:09PM #1

I played two orders with a company in the US back in November, I still have not received them and after numerous emails back and forth of them pressing me to keep on checking with customs and my neighbours and post man to see if any packages were delivered, it's plainly obvious that I won't be getting them.

I would now like to initiate a chargeback for these 2 items with my credit card company - MBNA.

However, I'm a little unsure of how to go about requesting one as i've never had to do so before.

Can I request one online or do I need to ring / write to them?

What kind of info will they look for, will I need to forward on any documents?

Is there a time limit before it's too late to start this process?

Any guidance / advice greatly appreciated as I've never done this before,

Thanks

BuffyBot · 27-02-2012 05:03PM

Call them, initially, and they'll advise the procedure.

You'll most likely be asked for information to prove you've tried to resolve this with the retailer (i.e mail/letters sent etc).

There is usually a time limit of 6 months or so after the initial purchase IIRC.

Moyglish · 27-02-2012 05:09PM

Thanks BuffyBot, I'll try that and see how I get on

MBNA Chargeback - How to?

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