HKC SW 1070 voice dialler help needed!

billygruff · 05-02-2012 11:03PM #1

Hi,
I have a HKC secure wave 1070 panel with a voice card.
The alarm is working ok, the problem is that the voice card will not dial when the alarm triggers. The dialler works fine when the panic alarm is triggered.
Does anyone know how get the voice card to dial when the alarm goes off??
Thanks

altor · 05-02-2012 11:18PM

billygruff wrote: »

Hi,
I have a HKC secure wave 1070 panel with a voice card.
The alarm is working ok, the problem is that the voice card will not dial when the alarm triggers. The dialler works fine when the panic alarm is triggered.
Does anyone know how get the voice card to dial when the alarm goes off??
Thanks

Is it set up for voice or text?

billygruff · 06-02-2012 11:49PM

It is setup for voice. The voice message is delivered ok when the panic alarm is triggered.

altor · 07-02-2012 09:34PM

billygruff wrote: »

It is setup for voice. The voice message is delivered ok when the panic alarm is triggered.

Have you changed any of the settings as if you are receiving the call from the alarm for a panic then there would be no reason not to receive the call for alarm. I would default the DTV and set it back up.

Go into comms menu, yes, modem service menu, yes, then scroll to default and default the DTV.

Let us know how you get on.

Stephen868 · 08-02-2012 06:22AM

billygruff wrote: »

It is setup for voice. The voice message is delivered ok when the panic alarm is triggered.

Don't forget there is a20 second delay when sending alarm voice calls. Panic have no delay.

kub · 08-02-2012 10:15PM

Stephen868 wrote: »

Don't forget there is a20 second delay when sending alarm voice calls. Panic have no delay.

Thats what I was thinking too, just feels good when Stephen mentions it

altor · 08-02-2012 11:08PM

kub wrote: »

Thats what I was thinking too, just feels good when Stephen mentions it

Taught that myself kub but that would of being too easy

kub · 08-02-2012 11:11PM

altor wrote: »

Taught that myself kub but that would of being too easy

Altor you are probably correct, it my be something more complicated but then again, God knows, it is the easy things that trip us up too.

altor · 08-02-2012 11:20PM

kub wrote: »

Altor you are probably correct, it my be something more complicated but then again, God knows, it is the easy things that trip us up too.

Can't argue with that kub

billygruff · 20-02-2012 09:25PM

Thanks for all the help folks, unfortunately still have the same problem,
I tried defaulting the DTV but no joy

Thunderbird2 · 20-02-2012 09:58PM

Is it set up to contact a monitoring station or phone number?

altor · 20-02-2012 09:58PM

billygruff wrote: »

Thanks for all the help folks, unfortunately still have the same problem,
I tried defaulting the DTV but no joy

The DTV might be faulty. The only way to know is to replace and test.

Thunderbird2 · 20-02-2012 10:00PM

What about the xperia <

where the modem wants a signal from the monitoring station???

altor · 20-02-2012 10:01PM

Thunderbird2 wrote: »

What about the xperia <
where the modem wants a signal from the monitoring station???

He is receiving the voice for the panic so cant see any other reason, other than it is faulty.

Thunderbird2 · 20-02-2012 10:06PM

Maybe its forcing the panic alarm

billygruff · 20-02-2012 10:08PM

The DTV is setup to call a phone number.
Is it possible to use the SMS option to send a text on an eircom landline??

altor · 20-02-2012 10:09PM

Thunderbird2 wrote: »

Maybe its forcing the panic alarm

Never heard that one before

It may just be the settings for what is being reported.
By default alarm should be working, that is why I asked him to default it.

altor · 20-02-2012 10:10PM

billygruff wrote: »

The DTV is setup to call a phone number.
Is it possible to use the SMS option to send a text on an eircom landline??

Yes, go into the text menu to set this up.

billygruff · 20-02-2012 10:26PM

Does the default SMS server number need to be changed?

altor · 20-02-2012 10:28PM

billygruff wrote: »

Does the default SMS server number need to be changed?

No, these numbers are the Eircom sms numbers.
Do not change them or it wont work.

billygruff · 20-02-2012 10:44PM

I've setup SMS text (I think!), alarm keypad is displaying that test text has been sent but no text received on mobile, is there a delay with landline text messages? I don't see an option to select which server to call... there are 2 servers in the default setting, I presume eircom is the first one = 17409900

altor · 20-02-2012 10:45PM

billygruff wrote: »

I've setup SMS text (I think!), alarm keypad is displaying that test text has been sent but no text received on mobile, is there a delay with landline text messages? I don't see an option to select which server to call... there are 2 servers in the default setting, I presume eircom is the first one = 17409900

They are the send and receive numbers. Activate a panic and see if that works.

billygruff · 20-02-2012 11:03PM

Tried activating panic, did not send text

altor · 20-02-2012 11:06PM

billygruff wrote: »

Tried activating panic, did not send text

Is the line active to send a sms.

I would bring that dialer back billygruff, it sounds like there is a fault with it.

billygruff · 20-02-2012 11:18PM

I think the phone line is active, I just remembered that the phone line to the DTV may not have a broadband filter, could that affect the call? I think not seeing as panic and test voice calls are working ok. Will probably take your advice Altor and bring the DTV back. Thanks for your help

altor · 20-02-2012 11:23PM

billygruff wrote: »

I think the phone line is active, I just remembered that the phone line to the DTV may not have a broadband filter, could that affect the call? I think not seeing as panic and test voice calls are working ok. Will probably take your advice Altor and bring the DTV back. Thanks for your help

Your welcome,

If you have broadband on the line then get a filter also. I would have to suspect an issue if voice did not work correctly.

This is the best filter out there. Without a filter fitted it can have effect on the dialer dialing or texting out.

Thunderbird2 · 21-02-2012 07:50AM

Is your mobile provider with 3 Billygruff?

altor · 21-02-2012 03:03PM

Thunderbird2 wrote: »

Is your mobile provider with 3 Billygruff?

Although Eircom will not send the texts to 3 customers the voice dialer should of worked.

billygruff · 23-02-2012 12:46AM

Yes, my mobile is with three, that explains the SMS problem.

Bad news:
I got a DSL filter and fitted it, unfortunatelly the filter was faulty (no output), so I reconnected the phone line to the AB terminals on the dialler board.

Good news:
I checked if the DTV was working for panic trigger and it was, tried setting the alarm again and guess what... the dialler worked perfectly for voice from alarm trigger!
So now it is dialling for alarm trigger and alarm unset.

However, it is not dialling for the following:
- accidental alarm trigger during entry / exit time
- alarm trigger when entry/exit is open (i.e. counts down to zero sec and alarm triggers)

How do I set alarm to dial for these events?

Thanks,
BG

altor · 23-02-2012 08:40PM

billygruff wrote: »

Yes, my mobile is with three, that explains the SMS problem.

Bad news:
I got a DSL filter and fitted it, unfortunatelly the filter was faulty (no output), so I reconnected the phone line to the AB terminals on the dialler board.

Good news:
I checked if the DTV was working for panic trigger and it was, tried setting the alarm again and guess what... the dialler worked perfectly for voice from alarm trigger!
So now it is dialling for alarm trigger and alarm unset.

However, it is not dialling for the following:
- accidental alarm trigger during entry / exit time
- alarm trigger when entry/exit is open (i.e. counts down to zero sec and alarm triggers)

How do I set alarm to dial for these events?

Thanks,
BG

Good to see it is working after all.
The alarm will not dial out in the event of an entry/exit fault. The reason for this is the system has not armed and will only generate a local alarm. To set this up on the 10/70 so it does send you an activating of the entry/exit fault go into reports, and select the entry/exit faults to be reported.

dbro · 23-07-2019 06:12PM

Hi,

I appreciate this is an old thread, but I have an old alarm! Its still running with the DTV analog dialler. I'm away from the building for a few days and the alarm has triggered, but the dialler is constantly ringing out to me. Is there any way to disable / reset / acknowledge from the call it makes to stop it dialling out? Last time this happened I got a €400+ bill from eircom for the calls!

HKC SW 1070 voice dialler help needed!

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