Cyclelogical Closes its doors

The shop front and layout was never welcoming in appearance with broken window panes left in place for years. It's sad that individuals have lost jobs but then many other bike shops have opened up in the area recently which appear more accessible and welcoming to passer bys.

Mene, Mene, Tekel, Upharsin

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Sorry to hear this, I quite liked the shop, always found them quite helpful and used to enjoy browsing around and chatting about gear with em the odd time on my lunch break. Never spent any decent amount of money there tho! Think I once bought a chain wear tool and a 9 speed cassette

I shopped with them when they were based in Malahide, and continued to shop there when they moved to the city centre. In general I found them very good to deal with. I could certainly recount some minor issues that I had in there but I could do likewise for every bike shop I've used - the service industry is a tough one to be in, I imagine it's impossible not to annoy some customers at some time or other. Unhappy customers will leave and shop elsewhere, which is only to be expected, but the animosity shown by some people towards this particular shop continues to surprise me. Good luck to everyone involved in the shop, I hope they all land on their feet.

As to the broken windows, I was told by someone in the shop that if they replaced them they'd simply be smashed again. Being on a busy thoroughfare in a city centre can't help, especially after hours when people with drink seem to take personal exception to things made of glass. Broken windows certainly wouldn't have encouraged potential customers into the shop but in their shoes I'm not sure what I'd have done to deal with the issue either.

Always sad to see a business close, I'm sure high rent probably did for them. It's ludicrously high round there.

It's worth noting that Cliff works in Eurocycles in Sth. William St now and is still a legend.

Regrettably I have to confirm the poor customer service. I was looking at shoes in there recently and was thrown the box and pretty much left to my own devices. Contrast that with Richies in Swords, where I showed up at a quarter to closing time, and the guys still dug out several different styles for me. It had the atmosphere of a place which the owners knew was heading south, and just didn't care any more.

(And if Richie is reading, extra discount for the shameless plug please).

Spokes

I went in there once and after pottering around for a while one of the guys finally came over to me, I was buying a new road bike so he suggested I look at the Stevens which he didn't have, took all my details Ph and email said he call me in a week, bought a Giant 2 weeks later from some where else, he never got in touch.

Wonder how many people did this happen to? In business you can't afford to do this, I certainly wouldn't be in able to do it in mine.

Im sure there are loads of people on boards who have either lost their business or have been made unemployed so hopefully things will work out for all that worked there.

Will miss the Ridgeback bikes

Indricotherium wrote: »

Not being open for the 8:30 I need a tube now crowd didn't help either.

yeah, i often say people waiting around outside for it to open (including me once).

rollingscone wrote: »

Well you can't fault the honesty. Maybe they could have phrased it "I don't think you'll get the level of performance you're looking for at that budget".

But surely "don't waste your money on that shi*" is better than being sold bicycle shaped magic beans?

So why were they carrying **** bikes then?

If I was told that in a shop, I'd be wondering if the rest of the products were ****.

Cliff, Alan , Tony n dave cheers for the great service over the years! always found them sound to deal with!

Dawn Rider wrote: »

Counter staff don't often call potential customers because there seems to be a belief that they'll probably find what they're looking for elsewhere. And if the customer really wanted it or couldn't find it somewhere else, they'd come back. The shop could then make inquiries to their suppliers.

There's also no accountability if a customer doesn't come back. Of course, you cant force someone to buy off you, but you could at least try and help them spend.

I don't care if a bad salesman loses his job because he obviously didn't care about it either. He can either re-train or sit at home moaning about how special he is and how the world owes him a living.
It's different when good workers lose their jobs through no fault of their own, but I don't think that's the case with this bike shop.

The only time I got a call-back from a sport shop was from 53' North in Dundrum last summer when I was looking for a tent. It wasn't in stock, so the guy rang me a few days later and I bought it then. Pretty straightforward really...:)

I have recently learned that working in bike shops is a tiring and emotionally draining activity. Everyone knows how a car works, they know what they want and which extras to get. You would be amazed the number of people who come in and ask for a spare tube without knowing either what size or what type of valve the need. The incredulous look, as if it is somehow your fault, that you receive when you try to explain that you really, really want to sell them a tube, but there are so many sizes to pick from, lightweight, presta, long valve...oh the list goes on? Please, customer, help me help you!

"But it's just for a hybrid, what tube do I need?"

Add that to "I could get cheaper oil at the servo", "why can't they sell the bike with multiple types of pedals, why does it have to come with these ones?" and (from a middle aged man with hot, artificially enhanced wife pointing at a Giant 24" kids bike) "I want that one, I don't like big wheels"

I've thought about beating myself to death with a shoe many times. A nice carbon soled SIDI would be fitting and effective.

Yes, if you work in a bike shop, prepare for stupid questions because at some point they were questions you probably asked yourself. But try listening to them for 9 hours a day while feigning a smile, it can be hard to keep the "salesman" enthusiasm going, it's not as glamorous as selling cars (used to be).

In many ways it is a lot like "boards! The broadway musical" but with fewer catchy numbers.

Anyway, cycleogical, you will be missed. I bought my Ridley there and even after I brought it back because I was sold the wrong size, you patiently sized me up on a turbo trainer. Which was difficult because I had an inner ear infection at the time and my lack of balance made for some comical dismounts.