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  • 19-01-2012 7:29pm
    #1
    barbscu
    Registered Users Posts: 5 ✭


    I sent a letter by registered post to filmmakers in Iran 19 December 2011. Track & Trace stated that it was received in Great Britain 4 January 2012. The reason for sending it by registered post was that I had initially sent an email but it was returned stating 'that name is not in our database so unable to send.' Just wondering whether the letter will eventually reach its destination or would I need to contact someone else?

    Thanks for your help.


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    #2
    monument
    Moderators, Motoring & Transport Moderators Posts: 14,072 Mod ✭✭✭✭monument


    barbscu wrote: »
    I sent a letter by registered post to filmmakers in Iran 19 December 2011. Track & Trace stated that it was received in Great Britain 4 January 2012. The reason for sending it by registered post was that I had initially sent an email but it was returned stating 'that name is not in our database so unable to send.' Just wondering whether the letter will eventually reach its destination or would I need to contact someone else?

    Thanks for your help.

    Have you tried asking An Post?


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    #3
    barbscu
    Registered Users Posts: 5 ✭barbscu


    Yes, I sent two emails to customer service but they have not replied.


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    #4
    emanresu
    Registered Users Posts: 373 ✭✭emanresu


    Have you tried entering the An Post Tracking Number on the Iran Post website?
    http://www.post.ir/ Track and Trace Parcel page http://tntsearch.post.ir/

    I have never sent anything to or received anything from Iran, but I have tracked items using the Post Office websites of various other countries. The item usually gets a new tracking number when it arrives in the destination country, but if you enter the original tracking code, there is usually a link to the new tracking history.


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    #5
    dahamsta
    Banned (with Prison Access) Posts: 16,659 ✭✭✭✭dahamsta


    You're wasting your time with email with An Post, they're a bureaucratic organisation, and email is their sworn enemy. Pick up the phone and talk to someone. And be persistent, don't take no for an answer. Politely.


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    #6
    barbscu
    Registered Users Posts: 5 ✭barbscu


    dahamsta, Yes, the phone would be best thing with these people but I don't use it due to hearing difficulty.

    Thank you so much for the reply


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    #7
    dahamsta
    Banned (with Prison Access) Posts: 16,659 ✭✭✭✭dahamsta


    Get someone else to do it for you? Isn't there a device that allows the hard of hearing to use the phone? I thought that was well established tech at this stage. Anyway, that's neither here not there, my point stands about wasting your time. You'll get a quicker response with a letter.


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    #8
    barbscu
    Registered Users Posts: 5 ✭barbscu


    Thanks. I'll check on that device.


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    #9
    cloudflyer
    Registered Users Posts: 5 ✭cloudflyer


    i sent a registered letter to england containing 200 pound sterling. i no stupid. but when the lettter arrived it was clear it had been opened and the money removed also the letter had been put in letterbox without any signature. is there anything i can do to get my money back surely an post will have to acknowledge that they did not do their job properly buy not getting the letter signed. i no it is royal mail but i paid an post for the service. if you look up the terms and conditions on the website nothing is actually covered no socuments passports cash coins jewellery , what is the point of registered post so.. since i started asking people about this nearly every 1 i have spoken to has had stuff robbed in the post over the last two years. i have filled out a complaint form with an post as of yet no one has gotten back to me. can any body advise me what is the best coarse of action in this case


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    #10
    Judgement Day
    Closed Accounts Posts: 13,549 ✭✭✭✭Judgement Day


    Mail or Postage questions CallSave 1850 57 58 59 or call 01-705 7600 - it always is best practice to follow up a written complaint with a phonecall. :)


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