in supermarkets...

17-01-2012 10:01PM

Captain_Generic wrote: »

Don't get why anywhere would give you something free if the price was wrong, or even charge less if the price was lower on the shelf. The shelf price is called an 'invitation to treat', when you get to the till you will be informed of the actual price, and whether you buy it at that stage is entirely up to the customer

You don't get it free if you notice before you pay. It's only if you're actually charged (ie. have already paid).

It was introduced in tesco years ago as there was some big court case where they were accused of having a huge amount of pricing errors. They brought this policy in to make them look honest!

saa · 17-01-2012 10:06PM

So Tesco has these policies, not sure why you didn't mention the name in the OP.
It's a sad day when saying a supermarket obviously refers to a Tesco.

xclw · 17-01-2012 10:54PM

try working at a supermarket and then post this.. people don't purposely overprice you it's an accident and we generally apologise for doing so.

also can people stop blaming the person working in the shop for something being too expensive, they don't decide the price of things they just work there.

and no we cannot give you something free cos we actually want to keep our jobs even if we don't even get paid minimum wage at 18..

u_c_thesecond · 18-01-2012 01:16AM

saa wrote: »

So Tesco has these policies, not sure why you didn't mention the name in the OP.
It's a sad day when saying a supermarket obviously refers to a Tesco.

if you read the whole thread i wrote in another post (after being asked) that the 1st two were superquinn policies- and the 3rd was tesco

they used to have them on big signs all over the store- now they are hidden behind the customer service desk- but they are there!

WoollyRedHat · 18-01-2012 01:26AM

u_c_thesecond wrote: »

You know the policys they have in supermarkets

If theres more than 2 people at a till we will open another

if the item wont scan its free

If we overcharge you , we will give you double the difference

etc

Does anyone actually mention them if they are in this predicment? Like if your item was not scanning and the woman had tried a few times would you say "Dont i get that for free now because it wont scan?

I waited 15 minutes at customer service to get back the double the difference money after being overcharged. And id do it again.

*pats self on back*

Pah, pleb.

u_c_thesecond · 18-01-2012 04:02AM

WoollyRedHat wrote: »

Pah, pleb.

you know sometimes your words- they hurt

LighterGuy · 18-01-2012 04:06AM

u_c_thesecond wrote: »

if the item wont scan its free

Superquin and tesco polices?

Never heard of that if my life over here.
Quite frankly sounds bullshit. Because you would have every chancer smudging a barcode.

mikemac1 · 18-01-2012 04:07AM

Captain_Generic wrote: »

Don't get why anywhere would give you something free if the price was wrong, or even charge less if the price was lower on the shelf. The shelf price is called an 'invitation to treat', when you get to the till you will be informed of the actual price, and whether you buy it at that stage is entirely up to the customer

You are spotting their mistakes and informing them.

They'd prefer if someone tells them so they can correct it instead of getting a reputation for messed up pricing mistakes and losing customers

Win win

Tesco used to give the item for free if you were overcharged, now it's double the difference

some random drunk · 18-01-2012 07:15AM

I used to work in Superquinn years ago. The "barcode won't scan so it's free" policy actually meant if the barcode won't scan or be keyed in. That way if customers smudged the barcode it made no difference, you just typed in the numbers.

There was only a few products a week that didn't scan, in fairness to superquinn they would get them sorted pretty quick. For example you would write down the barcode number of the non scanning product and it would be fixed the next day, sometimes even on the same day.

I used to take advantage of it the odd time when buying my lunch. If I noticed something like a 6 pack of ice cream mars not scanning at my till, you can be sure I'd go to buy it myself and then get it for free

.

A couple of years later I worked in a large DIY store. At least 5% of their products didn't scan and they never did anything to fix it. You'd always and I mean always get the customer saying "Oooooh it won't scan, it must be free" thinking they're hilairious. The odd one would be serious though, as if it was their basic consumer right to get their new power drill for free and would give me abuse over it. Fcuking Idiots.

the groutch · 18-01-2012 08:52AM

yeah, I blame Superquinn for all this.
they had there thing in the 90's where you got clubcard points if you were waiting more than 60 seconds in a queue with tills not open, if you found something out of date, and several other things.
but the worst one as already stated was the if it doesnt scan you get it free, where I was working everyone expected it because SQ did it, you'd be tempted to tell people to go do their shopping there instead then.

afaik the free item if you're overcharged actually started with Dunnes, Tesco just followed suit to avoid losing customers.

phill106 · 18-01-2012 08:52AM

recyclebin wrote: »

When I worked in Dunnes Stores a few years ago (late 2007) you could get the item free if the price on the shelf didn't match the price at the checkout. The trick was to pay for the stuff and then look at your receipt and tell them you were overcharged. If you told them before you paid they would just check the price and reduce it to the correct price at the till

Thats still the case, at least in limerick/clare dunnes anyway. Full refund of price paid and item free once you went to customer service after you paid.

u_c_thesecond · 18-01-2012 02:13PM

:mad:

LighterGuy wrote: »

Quite frankly sounds bullshit. .

i have seen the signs in superquinn saying if an item doesnt scan its free

and im not bull****tn!!:mad:

edit- few people after your post(inc someone who worked in superquinn) just said its a policy in superquinn

Halo Kitty · 07-05-2012 05:15PM

recyclebin wrote: »

When I worked in Dunnes Stores a few years ago (late 2007) you could get the item free if the price on the shelf didn't match the price at the checkout. The trick was to pay for the stuff and then look at your receipt and tell them you were overcharged. If you told them before you paid they would just check the price and reduce it to the correct price at the till

Well I don't think applies any more. just got overcharged 40cent for deep heat in Dunnes Killarney, shelf said €3.99 was charged €4.39, went back got a refund of 40 cent, First time ever going back with an item as i was buying it for someone else...

filmbuffboy · 07-05-2012 06:01PM

I take note of how much each item im buying costs hwen putting it in the basket.

I also have a calculator with me to check how much I should be paying.

If it doesnt add up I always say it.

It might only be the difference of a few euro, but over the months and years it all adds up!

forfuxsake · 07-05-2012 06:02PM

filmbuffboy wrote: »

I take note of how much each item im buying costs hwen putting it in the basket.

I also have a calculator with me to check how much I should be paying.

If it doesnt add up I always say it.

It might only be the difference of a few euro, but over the months and years it all adds up!

if ye save a little each week you'll be amazed at how little it is at the end of the year!

filmbuffboy · 07-05-2012 06:09PM

forfuxsake wrote: »

if ye save a little each week you'll be amazed at how little it is at the end of the year!

its still my money, and id rather it be in my pocket than in the pocket of the likes of ben dunne etc.

if everyone is so passive with claiming whats rightfully theirs, then its likely these giant companies are pocketing even more cash than they should be.

Thwip! · 07-05-2012 06:20PM

u_c_thesecond wrote: »

:mad:

i have seen the signs in superquinn saying if an item doesnt scan its free

and im not bull****tn!!:mad:

edit- few people after your post(inc someone who worked in superquinn) just said its a policy in superquinn

Aye it's their No Quibble policy (can be downright detrimental to a business though)

biko wrote: »

I often see the "if I suddenly decide not to get an item in my trolley I can just put it on any shelf and it will magically return to the right shelf instantly.
This also goes for frozen or refrigerated food."

Dear lord i see this all the time, cans and biscuits etc are one thing, but who in their right mind thinks it's ok just to leave food that needs to be refrigerated or is cooked on just any old shelf nearby?
If it's not discovered fast enough (as many leave it behind an item so it wont get noticed) it'll go bad and can be a food safety hazard if someone else picks it up. No one benefits and the supermarket gets the blame if something goes wrong

xclw wrote: »

try working at a supermarket and then post this.. people don't purposely overprice you it's an accident and we generally apologise for doing so.

also can people stop blaming the person working in the shop for something being too expensive, they don't decide the price of things they just work there.

and no we cannot give you something free cos we actually want to keep our jobs even if we don't even get paid minimum wage at 18..

I never got the whole "give out at the person at the till" thing. They were hired to work at the till, you want to give out about being overcharged? ask to speak to that particular dept's head or the pricing dept...not the person sitting down scanning your items in.

AnonoBoy wrote: »

Never seen the 'free because it won't scan' policy - that's just an invite for people to wreck the barcodes on expensive products.

Superquinn have it as i have mentioned above, it's their No Quibbles (i love that word) policy. It only applies if the item cant be scanned in or keyed in (i've asked) and even then the checkout person has to ask their supervisor or manager for permission to give it for free (you can get sacked if you do it without the permission) and the staff usually take note of the item and the barcode in order to prevent it happening with that item again as i assume not only Superquinn do.
Tesco have the double difference one (which i've benefited from myself recently when an offer on Star Wars diecast figures didn't work, got nearly a tenner back and they were polite about it so no complaints there)

Damn now this supermarket talk is making me hunger for some Superquinn donuts and aldi tigerbread

UglyBolloxFace · 07-05-2012 06:42PM

starbelgrade wrote: »

Which begs the question - how much is 15 minutes of your life really worth?

You should read this http://begthequestion.info/ before using that sentence again.

skinny90 · 07-05-2012 07:15PM

Sindri wrote: »

I like eggs.

Do you?

Squirrel eggs.

https://www.youtube.com/watch?v=biW2i9yK-10

in supermarkets...

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