Sky Question

JimTimmers · 14-01-2012 05:31AM #1

Hi there,

I've got a question about Sky that I need to phone them about and I was wondering if anyone has any experience phoning Sky about questions. I don't want to rush into this so I thought that I'd ask here for advice first.

What are they like? What sort of conversation should I expect? Are they polite on the phone, and are they able to answer a broad range of questions?

Thanks everyone for your help, I really appreciate it!

Jim

tomslick · 14-01-2012 11:16AM

You should ask the question here. We as a group would answer any question far better than a sky agent except account info. Give us a try!

Other than that sky will answer any question you may have as long as the answer is "Unplug the box at the power supply. Now plug it back in."

eyesquirm · 14-01-2012 11:34AM

What are they like? They sound human, but the girl I spoke to had a Scottish accent, so not sure.
What conversation to expect? They will probably try and chat you up. They did me.
As to polite? Again, the girl I spoke to was until I answered the question " is there something else I can do for you?" :eek:

Liameter · 14-01-2012 12:33PM

As with any call centre, they read from a script on the computer. If you ask a question that isn't listed, they'll read the answer from the next nearest question or simply make it up to get rid of you. They'll generally do this with a smile so you believe them.

I'm kidding - partly!

mightybashful · 14-01-2012 01:57PM

Just make sure you ring the Cork office, not the Scottish one. You'll be alright

Minstrel27 · 14-01-2012 02:26PM

Email them

batmanzed · 18-01-2012 11:09AM

mightybashful wrote: »

Just make sure you ring the Cork office, not the Scottish one. You'll be alright

Is there a separate number for the cork office?

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