Top up online [banking] - selected wrong network

stripysocks85 · 11-01-2012 08:03PM #1

Okay, so the first time I did this I let it go [it was €10]. I was a Meteor customer for 9 years and was just so used to selecting Meteor, although now I am Vodafone! I've since done it a second time [€20] although it was ages ago - but just wondering, who do I contact in this case? I know it's my own stupidity, but still, I can't be the only one! Is it the bank? Meteor? Vodafone? Who?!

Random · 11-01-2012 08:16PM

usually you contact the network that you credited in error. so if you sent the money to meteor by mistake then i would contact them. they will prob want a copy of your bank statement as proof to track it down.

stripysocks85 · 11-01-2012 09:23PM

Random wrote: »

usually you contact the network that you credited in error. so if you sent the money to meteor by mistake then i would contact them. they will prob want a copy of your bank statement as proof to track it down.

Ta, to be fair, it was months ago, I'm obviously just that bloody loaded that I can afford to waste €30 on incorrect topups, and then €30 thrown away with my code written on it. Boo.

Random · 11-01-2012 09:24PM

personally id take a print screen of my online banking and email meteor transaction info and see if they can track it down for you. itll take 5 mins and might earn you a few euro. worst case scenario is that you get nowhere.

stripysocks85 · 11-01-2012 09:30PM

Random wrote: »

personally id take a print screen of my online banking and email meteor transaction info and see if they can track it down for you. itll take 5 mins and might earn you a few euro. worst case scenario is that you get nowhere.

I'm going to do that now

Can't find the €20 transaction online, but I know I definitely made a mistake. Oh well. Will push for me tenner

Thank you!

dudara · 11-01-2012 09:45PM

Moved to the Banking forum

dudara

Top up online [banking] - selected wrong network

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