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Item Sold On Ebay - "not as described" complaint

  • 01-01-2012 05:03PM
    #1
    Basq
    Registered Users, Registered Users 2 Posts: 45,424 ✭✭✭✭


    First ever complaint on Ebay! :(

    Sold a Creative Webcam on Ebay.. tested it before sending and got a message from the buyer saying it wasn't "working perfectly" and that:
    you said that the camera is 'Working perfectly'... is not, the view is stimi and is hard to see even from 1m.

    And he wants a full refund including postage - I said I'd accept a return but asking for a full refund including postage was a bit much.

    Any advice? Should I just accept the return and give the refund but he's liable for the postage to get it back to me.

    Is it possible he simply expected a better video on it than he got? I mean it's hardly 720P or anything.


Comments

  • #2
    Nody
    Moderators, Category Moderators, Arts Moderators, Business & Finance Moderators, Entertainment Moderators, Society & Culture Moderators Posts: 18,647 CMod ✭✭✭✭Nody


    Ebay will have him pay for the shipping back so that's all I'd offer from your side; only be careful with what you receive (i.e. swapped item, stone etc. depending on original sale value).


  • #3
    allthedoyles
    Registered Users, Registered Users 2 Posts: 6,891 ✭✭✭allthedoyles


    The buyer should send it back using registered post , but I would'nt highlight this to him.
    You should refund him eventually using the Paypal balance , so leave funds there until it is sorted .

    Maybe he expected 720p / HD but if he cleans the lens and focus the webcam he might get a better view .

    In hindsight , it probably was not a good idea to say webcam was working perfectly , as this should be the general terms anyway.


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