Samsung Galaxy S 2 plus screen completely frozen

whats_my_name · 07-12-2011 09:10PM #1

Hi,

I dont know if there is another thread anywhere to this, so frustrated to even look...I have this phone two weeks, went to answer a call today and I couldn't, after the phone stopped ringing i went to access the main menu but couldn't. The "sweep glass to unlock" wouldn't even move. The last app I downloaded was on Friday, the phone was working fine up until today. I can't even turn it off, to do so I have to take the battery out and when I turn the phone back on, the screen is still frozen...WTF???? I'm not home until Friday so I can't even bring it to the shop I bought it in till then.

Has anyone else had any experience of this and do you know if there is anything I can do before waiting until Friday??

and breathe!!!

Thanks in advance

Stuxnet · 08-12-2011 12:31PM

Ive had my S2 freeze quite alot, but its only when my young fella is playing the with the Zoodles app, it sometines completely freeze's, only way i can get out of it is my holding the home and power button together for 10 seconds and forcing it to restart...Im stumped aswell..

android v 2.3.7 cyanogenmod 7.1 nightly #116

Zizou · 08-12-2011 12:39PM

Tried this ?
http://www.knowyourcell.com/samsung/samsunggalaxys/galaxy-s-guides/498616/how_to_hard_reset_the_samsung_galaxy_s.html

whats_my_name · 13-12-2011 05:17PM

My little sister only after informing me that she was having a nosey through it and she dropped it when she was visitin that day :mad:.... awh im soooo mad!!

Thanks Zizou, I tried that but it didn't work.. because it dropped does this mean there is likely a crack internally or a wire loose?? What are the chances of it been covered under warranty if the phone was dropped?? would they be able to tell?? I only got the phone a few weeks ago, its a bill pay, 24 month contract... :mad:

Ghandee · 13-12-2011 08:13PM

whats_my_name wrote: »

My little sister only after informing me that she was having a nosey through it and she dropped it when she was visitin that day :mad:.... awh im soooo mad!!

Thanks Zizou, I tried that but it didn't work.. because it dropped does this mean there is likely a crack internally or a wire loose?? What are the chances of it been covered under warranty if the phone was dropped?? would they be able to tell?? I only got the phone a few weeks ago, its a bill pay, 24 month contract... :mad:

Presumably the phone isn't insured?

If it is, it should be covered for loss or theft..........

If it isn't, you should probably insure it asap, and pray it never gets lost or stolen!
:pac:

whats_my_name · 16-12-2011 01:18AM

I already left phone in shop as I thought it was a software malfunction

still waiting to hear back...im so screwed!! im nearly scared to go back in, i feel like a bold child!!!!

Samsung Galaxy S 2 plus screen completely frozen

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