Am I entitled to a refund or do I have to accept a replacement

shadowcomplex · 06-12-2011 05:02PM #1

I bought a plug in heater in tesco last saturday , when I brought it home I was very disapointed to find it wasnt very good, further more after 2 days the thing stopped working altogether, I would like a full refund because I bought a different fan heater in argos that works much better

Duke Leonal Felmet · 06-12-2011 05:04PM

shadowcomplex wrote: »

I bought a plug in heater in tesco last saturday , when I brought it home I was very disapointed to find it wasnt very good, further more after 2 days the thing stopped working altogether, I would like a full refund because I bought a different fan heater in argos that works much better

You are entitled to pursue a refund, and they are entitled to offer a replacement. Only a small claims court can force a decision on either of you.

theteal · 06-12-2011 05:07PM

repair, replace, refund. they must offer one of these 3. you've no automatic right to a refund as a repair/replacement would be a reasonable remedy. if the repair/replacement proved to be faulty, i would then be pushing for a refund and you would have a much more solid footing if you wanted to pursue a SCC case

MiseryCat · 06-12-2011 05:09PM

shadowcomplex wrote: »

I bought a plug in heater in tesco last saturday , when I brought it home I was very disapointed to find it wasnt very good, further more after 2 days the thing stopped working altogether, I would like a full refund because I bought a different fan heater in argos that works much better

Go to customer service with the receipt , tell them its faulty and you should get your money back and if not ask for manager .:rolleyes:

Duke Leonal Felmet · 06-12-2011 05:48PM

MiseryCat wrote: »

shadowcomplex wrote: »

I bought a plug in heater in tesco last saturday , when I brought it home I was very disapointed to find it wasnt very good, further more after 2 days the thing stopped working altogether, I would like a full refund because I bought a different fan heater in argos that works much better

Go to customer service with the receipt , tell them its faulty and you should get your money back and if not ask for manager .:rolleyes:

Just that simple, except that it isn't.

theteal · 06-12-2011 06:05PM

Duke Leonal Felmet wrote: »

Just that simple, except that it isn't.

ah, on second glance, it's tesco, it probably is that simple

shadowcomplex · 07-12-2011 04:14PM

theteal wrote: »

ah, on second glance, it's tesco, it probably is that simple

it was

Am I entitled to a refund or do I have to accept a replacement

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