New or Refurnished 1TB box?

paultf · 04-08-2011 02:35PM #1

Just got off the phone from Sky. I have a problem with my 1TB box that I got last Febuary.

Sky did a Planner Rebuild and a Full System Reset last week but the problem wasn't fixed.

Now I have been told the engineer is going to call and replace the box this w/e. But to my surprise Sky don't have to replace the box with a new one if they don't have one - they can replace it with a refurbished one if they choose!

Since I only got my new 1TB last Febuary, I thought they would extend the warranty but no they don't.

So has anyone else got a refurbished box and are they reliable?

The problem on my existing box is annoying but manageable. Would I be better off sticking with my new box or taking the chance with a refurbished box?

steveon · 04-08-2011 05:15PM

would doubt theres many reburbished 1tb boxes around so will probably a new one Id imagine, and as all boxes are now made directly by sky via amstrad who they now own doubt it would make much difference.

JDxtra · 04-08-2011 08:08PM

Refurbs are fine, don't worry. Yours will end up as a refurb for somebody else after it goes back to base for its full service.

Headspun · 17-08-2011 02:26PM

Was in a similar situation to you a couple of years ago and in desperation ordered a replacement box from Sky. I wasn't present when it was installed and I only copped that it was a refurbished unit after a few months. The replacement box didn't even last a year before it began giving the same problems. So my advice for what it's woth is to go for a brand new unit

paultf · 17-08-2011 02:38PM

I ended up getting a new 1TB in the end. Sky couldn't gaurantee a new one so I got in touch with Sierra - both the customer care agent & the Sierra engineer - and I made sure I got a new one! So far so good, the box is working without any problems.

New or Refurnished 1TB box?

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