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Customer service in Ireland

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Comments

  • #32
    Toby Take a Bow
    Closed Accounts Posts: 1,732 ✭✭✭Toby Take a Bow


    Buddinplant wrote: »
    the phrase, 'Keep your head down, and we'll get through this lads in one piece!' just pole vaults into my head when i walk into some business in that town.

    I'd say that's the reasoning behind a lot of the 'unfriendly' customer service people as well.

    I worked in retail for years, and would have to echo Gary4279, a customer will get the level of politeness he or she gives me, no more and no less. I was on just above minimum wage, and I'm not going to kiss ass if you're going to be rude in any way to me. When I was working in a cafe (years ago) there was a regular customer who was always surly and in a rush. She would (literally) throw her money at me to pay for her coffee. I would always drop her change, or make her the wrong coffee, sometimes I'd spill her coffee and have to start again. She must've seen how fast I could do these things, but never changed her behaviour.

    Whenever I see a 'rude' or not-particularly-engaged shop assistant I would think (if I think about it at all) he's on minimum wage and probably has a **** manager.


  • #33
    Fulton Crown
    Banned (with Prison Access) Posts: 2,493 ✭✭✭Fulton Crown


    Toby Take a Bow wrote: »
    Whenever I see a 'rude' or not-particularly-engaged shop assistant I would think (if I think about it at all) he's on minimum wage and probably has a **** manager.

    What a load of tosh !

    If somebody takes a job be it on minimum wage or not they should be pleasant to customers.

    Was a local shop near me staffed by a crowd of cows.. who had the nerve to ask for my support for local business..when a big supermarket opened up nearby.

    First time they had actually spoke to me ...which I pointed out to them....and then said it would probably the last as my business would be going to the supermarket in future.

    The shock on their sour faces...........:D


  • #34
    figarofigaro
    Registered Users, Registered Users 2 Posts: 149 ✭✭figarofigaro


    It wouldn't suit me to work in customer service. I'd never be an ass kisser and I wouldn't expect perfect stranger to be kissing my ass either.


  • #35
    Fulton Crown
    Banned (with Prison Access) Posts: 2,493 ✭✭✭Fulton Crown


    figarofigaro wrote: »
    It wouldn't suit me to work in customer service. I'd never be an ass kisser and I wouldn't expect perfect stranger to be kissing my ass either.

    Just being polite.pleasant and efficient pal...that's all that is required...is that so difficult ?

    Where did all this as kissing come from.....:confused:


  • #36
    Toby Take a Bow
    Closed Accounts Posts: 1,732 ✭✭✭Toby Take a Bow


    Fulton Crown wrote: »
    Just being polite.pleasant and efficient pal...that's all that is required...is that so difficult ?

    Where did all this as kissing come from.....:confused:

    Like I said, the vast majority of people are given what they give. That was the case where I worked. I'm sure the people who were immediately rude to me (and to whom I was rude back to) probably thought I shouldn't be working in customer service. But if you were even just normal, you would've got above average customer service, every time.

    In addition to this, you're in the shop to make a transaction. If they smack you in the face with your newspaper, then yeah, maybe you've got a reason to complain. Just because they're not (fake) smiling and feigning interest in your life shouldn't be too much reason for concern for you. I'm sure you've got family/friends/the internet to rely on for your emotional needs.


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  • #37
    Fulton Crown
    Banned (with Prison Access) Posts: 2,493 ✭✭✭Fulton Crown


    Toby Take a Bow wrote: »
    Like I said, the vast majority of people are given what they give. That was the case where I worked. I'm sure the people who were immediately rude to me (and to whom I was rude back to) probably thought I shouldn't be working in customer service. But if you were even just normal, you would've got above average customer service, every time.

    In addition to this, you're in the shop to make a transaction. If they smack you in the face with your newspaper, then yeah, maybe you've got a reason to complain. Just because they're not (fake) smiling and feigning interest in your life shouldn't be too much reason for concern for you. I'm sure you've got family/friends/the internet to rely on for your emotional needs.

    Look pal...when I go into a shop...I go there to carry out a transaction...I like someone to deal with me who has the confidence to smile and say hello and look me in the eye and maybe make some appropriate comment.

    It just makes the whole thing that bit more civilised don't you think ?

    It's a confidence thing...sadly lacking in Irish teenagers...teenage girls in particular seem to be the most stupid vacuous disinterested people on the planet.


  • #38
    the groutch
    Closed Accounts Posts: 16,096 ✭✭✭✭the groutch


    Fulton Crown wrote: »
    It's a confidence thing...sadly lacking in Irish teenagers...teenage girls in particular seem to be the most stupid vacuous disinterested people on the planet.

    if it's only a part-time job, which they might only be in for a couple of years at most, there isnt the same motivation as a "lifer" with bills to pay and a family depending on them to put food on the table.


  • #39
    figarofigaro
    Registered Users, Registered Users 2 Posts: 149 ✭✭figarofigaro


    Fulton Crown wrote: »
    Just being polite.pleasant and efficient pal...that's all that is required...is that so difficult ?

    That's perfectly reasonable, and that is all that should be expected. I mean that it wouldn't suit me to be in a job where you're under pressure to be over friendly, which is quite common seemingly.


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