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Boxfresh Berghaus fleece jacket

13

Comments

  • #62
    TheHopeful
    Registered Users, Registered Users 2 Posts: 230 ✭✭TheHopeful


    Received a purple one this morning too :mad:


  • #63
    podge3
    Registered Users, Registered Users 2 Posts: 1,839 ✭✭✭podge3


    I ordered a black fleece and got a purple rainjacket :mad:

    Did some people get an actual fleece or are they all rainjackets? The label on mine says its a "Bronchos".


  • #64
    TheHopeful
    Registered Users, Registered Users 2 Posts: 230 ✭✭TheHopeful


    Same here, ordered the black fleece, got the bronchos purple parachute rain jacket! Wont be ordering from them again.


  • #65
    therodge
    Closed Accounts Posts: 4 ✭therodge


    Just got delivery of a horrible purple thing


  • #66
    Qwerty?
    Registered Users, Registered Users 2 Posts: 1,248 ✭✭✭Qwerty?


    Qwerty? wrote: »
    Just checked my order status - its marked as 'Cancelled':mad: They never bothered to let me know this or why

    Ok, glad now that my order was cancelled... purple is just not my colour:D


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  • #67
    Fiskar
    Closed Accounts Posts: 1,599 ✭✭✭Fiskar


    Sorry to hear about the colour issue
    Always pays to stick to branded resellers for these items. Personally only use Amazon, Gaynors or Outdoorkit for Berghaus, Merrell and Vaude and never a colour issue.


  • #68
    pelliven
    Registered Users, Registered Users 2 Posts: 134 ✭✭pelliven


    recieved a poxy blue and mustard coloured rain jacket thingy instead of the black fleece.what a dissapointment.will not be using thehut.com again


  • #69
    Dades
    Moderators, Society & Culture Moderators Posts: 25,587 Mod ✭✭✭✭Dades


    I also will be joining the ranks of 80's aficionados wearing a blue and purple jumpsuit top.

    Here's hoping the bottoms arrive soon so I can complete the look.


  • #70
    puffmullett
    Registered Users, Registered Users 2 Posts: 160 ✭✭puffmullett


    I got that purple yoke aswell, absolutely rotten. Will be returning it first thing tomorrow morning


  • #71
    podge3
    Registered Users, Registered Users 2 Posts: 1,839 ✭✭✭podge3


    puffmullett wrote: »
    I got that purple yoke aswell, absolutely rotten. Will be returning it first thing tomorrow morning
    Have they contacted you about returning it?

    I sent a message to them earlier this morning but have heard nothing yet.

    I assume they will pay for the return postage as they fooked up.


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  • #72
    Dades
    Moderators, Society & Culture Moderators Posts: 25,587 Mod ✭✭✭✭Dades


    TBH, I've told them if they want it they can collect it.

    Why should we go to the hassle of packaging and paying for delivery back to them after they pulled a fast one on all of us?

    Clearly they're playing the numbers game - banking on the fact that a certain percentage of recipients won't bother their arse doing anything about it and they get to shift some excess stock.


  • #73
    jpb1974
    Registered Users, Registered Users 2 Posts: 3,032 ✭✭✭jpb1974


    Clearly they're playing the numbers game - banking on the fact that a certain percentage of recipients won't bother their arse doing anything about it and they get to shift some excess stock.

    Yup... been there. Same thing happened to me about a year ago, they just decided to send me some random brand of the item I ordered as opposed to the brand requested... sent the items back and then they claimed they never received them so I ended up down the cost of the item and the return postage.


  • #74
    Ziboo
    Registered Users, Registered Users 2 Posts: 82 ✭✭Ziboo


    podge3 wrote: »
    Have they contacted you about returning it?

    I sent a message to them earlier this morning but have heard nothing yet.

    I assume they will pay for the return postage as they fooked up.

    I phoned them this morning and got a returns number to send it back by email.
    They have a freepost address for returns, but it is not valid from Ireland, so I confirmed that they will pay the cost of postage. (I emailed back the proof of delivery and cost of postage). Will wait and see if they send me back some bright purple Euro to cover refund and postage.


  • #75
    ShiverinEskimo
    Hosted Moderators Posts: 18,115 ✭✭✭✭ShiverinEskimo


    I am now the proud owner of a bright orange and blue rain jacket. :rolleyes:


  • #76
    puffmullett
    Registered Users, Registered Users 2 Posts: 160 ✭✭puffmullett


    I emailed them earlier but nothing back, they usually take 24 hours to respond. I've also opened a paypal dispute


  • #77
    Typhoon.
    Closed Accounts Posts: 986 ✭✭✭Typhoon.


    Purple yoke here too .. what a dreadful item

    :D:D:D

    I cant seem to be able to message them to get a returns number

    useless site... wont be using again

    Edit: managed to find the query centre

    man that jacket is hideous


  • #78
    Dades
    Moderators, Society & Culture Moderators Posts: 25,587 Mod ✭✭✭✭Dades


    puffmullett wrote: »
    I emailed them earlier but nothing back, they usually take 24 hours to respond. I've also opened a paypal dispute
    That sounds like a good plan - might do that if I get stonewalled or dicked about.


  • #79
    bromley52
    Registered Users, Registered Users 2 Posts: 2,888 ✭✭✭bromley52


    Dades wrote: »
    That sounds like a good plan - might do that if I get stonewalled or dicked about.


    I should have paid by PayPal. I got a purple thing as well. I been here before with a scratched DVD and had to give up but not this time.:mad:


  • #80
    [Deleted User]
    Posts: 16,720 ✭✭✭✭ [Deleted User]


    Also raised a dispute with Paypal, after first of all contacting their customer services requesting a refund.

    Never ordering anything from them again.


  • #81
    Fiskar
    Closed Accounts Posts: 1,599 ✭✭✭Fiskar


    Youse might be able to flog those purple colours at the upcoming Prince concert, hasn't he got a song called "Purple Rain", very apt at the moment all things and weather considered :D:D


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  • #82
    justsomebloke
    Registered Users, Registered Users 2 Posts: 10,407 ✭✭✭✭justsomebloke


    anyone know what agency in the UK would deal with complaints about this sort of things


  • #83
    Do-more
    Registered Users, Registered Users 2 Posts: 4,748 ✭✭✭Do-more


    Joe the Santa wrote: »
    anyone know what agency in the UK would deal with complaints about this sort of things

    I'm unsure if the UK's "Consumer Direct" or Trading standards will handle complaints from abroad, I've a vague recolection that they don't and that the correct approach is through the European Consumer Centre Ireland.

    invest4deepvalue.com



  • #84
    puffmullett
    Registered Users, Registered Users 2 Posts: 160 ✭✭puffmullett


    I received a returns authoriosation number and address from these yesterday evening, will send it back this morning & will also keep the paypal dispute open


  • #85
    podge3
    Registered Users, Registered Users 2 Posts: 1,839 ✭✭✭podge3


    puffmullett wrote: »
    I received a returns authoriosation number and address from these yesterday evening, will send it back this morning & will also keep the paypal dispute open
    Are you going to return it by registered post?


  • #86
    puffmullett
    Registered Users, Registered Users 2 Posts: 160 ✭✭puffmullett


    Yeah I think I will, heading down to post office now so will let you know the story


  • #87
    puffmullett
    Registered Users, Registered Users 2 Posts: 160 ✭✭puffmullett


    podge3 wrote: »
    Are you going to return it by registered post?

    Registered post was 11.50 and priority airmail was 7.50, went for the cheapest option. Now to fax them the receipt


  • #88
    kn
    Registered Users, Registered Users 2 Posts: 3,892 ✭✭✭kn


    There are significant European Law protections that apply to internet shopping. Allegedly far in excess of normal consumer law. I guess the European office is your first stop.


  • #89
    indiewindy
    Registered Users, Registered Users 2 Posts: 1,425 ✭✭✭indiewindy


    the supplier is not based in the EU so the European consumer centre wont be able to do anything for those who have got bad supplies


  • #90
    Luckycharms_74
    Registered Users, Registered Users 2 Posts: 6,737 ✭✭✭Luckycharms_74


    podge3 wrote: »
    I ordered a black fleece and got a purple rainjacket :mad:

    Did some people get an actual fleece or are they all rainjackets? The label on mine says its a "Bronchos".

    I just received mine today "2 fcuking purple bronchos" WTF :mad:.
    Looks like lots of us got the same sh1t :(


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  • #91
    Do-more
    Registered Users, Registered Users 2 Posts: 4,748 ✭✭✭Do-more


    indiewindy wrote: »
    the supplier is not based in the EU so the European consumer centre wont be able to do anything for those who have got bad supplies

    Did the UK leave the EU whilst I was asleep last night?
    Registered office: TheHut.com Ltd, Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire, UK, CW9 7RA

    invest4deepvalue.com



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