Eurocycles

easygoing39 wrote: »

The thing about Halfords is that its a good shop to get stuff IF the customer knows about the item they want to buy.However if you need advice from a salesperson youre in trouble,as most of them seem to know very little about the products they are selling.

I was mindful of this philosophy when I purchased a kids bike from Halfords. I insisted on them selling me the bike in it's boxed-straight-out-of-the-van-not-touched-by-anyone-in-the-shop format.

There were a few lads around the shop who seemed to be really struggling with some simple repair/setup requests from people at the time. In fairness to Halfords they usually have at least one 'grown-up' in their shops who knows what they are at, but if you call in at a time when they are not there, the other dudes can be quite ropey. Also, you can't haggle with these guys, the stabilisers for the kids bike were charged at full whack even though I got them at the same time as the bike!

elwood76 wrote: »

Has anyone had a bad experience? Am currently trying to actually buy a bike from them and its like they are trying to make it hard for me to do this. Customer service and communication skills are pretty damn awful.

I can't fault the Eurocycles in Swords retail park. The service was second to none. I bought my first bike, a Felt B16 last year, and was treated with the height of respect. The bike was fitted, and a free service after 6 weeks. I returned this year and bought another.

The bike I ordered arrived but the size was wrong. The shop manager took it upon himself to drive to the shop in Walkinstown and pick up the correct size. The correct bike was in my possession within the hour.

My brother has since returned to the store to purchase a bike upon my recommendation.

All in all, excellent staff, polite, dedicated and friendly. Willing to go the extra mile.

And in my opinion, any shop that has a customer helpline number openly displayed is not only brave, but committed to perfecting its customer service.

Can't recommend them highly enough.:D

Inquitus wrote: »

I can't really fault them (swords) either, bought my bike off them, had a few niggles and they sorted them, they changed the shifters from the microshift that came on the bike to ultegras I had bought off cycling adverts for free, fixed a broken spoke and trued my wheel for free, and have been courteous and helpful throughout.

Absoluely true...Delighted to hear...:D

kenmc wrote: »

I went in to the long mile road one on Sat with the brother in law, he was looking to buy a bike, we left after about 10 mins cos no-one seemed to be at all interested in selling anything.

went in the same shop last week to get a puncture fixed. stood for 15 mins after asking a girl at the counter. she told me one of the lads would deal with me. numerous lads walked past me. i was on the verge of walking out again when an old friend came in and helped pass the time.

wasnt happy.

also wanted me to leave the wheel with him for 24 hours! WTF. 24 hrs to fix a puncture

Holyboy wrote: »

Is your name Mel by any chance?:pac: Haha

?? Negative

I was in Eurocycles Long Mile road this morning, great service!

lazzie81 wrote: »

?? Negative

mel is the owner of eurocycles

GTDolanator wrote: »

mel is the owner of eurocycles

Oops, I should of answered that one, Mel is actually a very nice guy, I had a lot of dealings with him in his early Eurocycles days,he even sent me a Christmas card with twenty punts in it one year:D

I had the worst customer experience of my life with the Longmile Rd store. In the end it took 9 months to get a refund and that was only after the small claims court.

For anyone who's bored, the below is an full account that I drafted up during the court stage.

I originally bought my bike under the cycle to work scheme in March 2011. Before I picked up the bike I had spent an hour in the Shop in January (when the cycle to work application had to be made for collection in March) and spoke to a sales associate Shane. He advised me on a two bikes I was enquiring on, a Focus Mares comp and a Focus Mares Expert priced 1000 and 1180 respectively. The only bike on display was the more expensive expert model, Shane advised me on the spec of both bikes and in the end I decided to go with the cheaper one and an application was made. In the interim in waiting for the application to process I changed my mind and went for the more expensive model (something Shane advised would be not problem) based on incorrect advice given by Shane - that the frames of the two bikes were identical, I wanted a black one and the comp only comes in white only - and I called eurocyles to advise a month in advance to picking up the bike. They advised the expert version would be on hold.

I went into store to pick up the bike, just before their closing time and therefore did not check it in store, put it in the car and took it home. While paying for it, I enquired about the offer they displayed in store the day I ordered (and that was still on display the day I picked up the bike) of a €150 voucher of free accessories (15% of value of bike up to €1000) but was told it was not available as the bike was already discounted, then the story changed to the voucher only being available to use on line, despite not the leaflet not stating this, being displayed in store and not have any applicable terms and conditions. Due to the time frame and the dismissive nature of the manager when I tried to enforce my customer rights and pointed out the flaws in the leaflet (i.e. lack of info or T&C). I left the store, with mind to take the matter further another day. The voucher was a massive part of me buying the bike with Eurocycles and if I had known it was unavailable I would have placed my business elsewhwere.

When I got the bike home and had a chance to fully expect it and noticed several problems, some fixable, some not. A list is provided below:.

[SIZE=+0]1) The pedals were not greased.
[SIZE=+0]2) There is a prominent blue mark / scratch on a the white portion of the carbon fork
[SIZE=+0][/SIZE]3) There was a large rip in the centre of the bar tape on the handlebars
4) The brakes where insufficiently centred resulting in a lot of wheel rub and generally assembled to any amateur level and squealed unbearably (I have never used / maintained cantilever brakes before but was able to improve (not correct) the situation in 20 minutes with the help of the internet). However I believe that is beside the point as I would expect the brakes to be without fault and in their most perfect condition the first day I bring my bike home. In addition the front brake has two left brake blocks instead of one left, one right.
5) The tyre threads were facing the wrong way, despite the tyre having a very clear front - back notice on the tyre wall.
6) The bike has a 5600 105 chain and cassette, despite it being sold to me as a more expensive full Ultegra and in contrast to every internet site that show the spec as having an ultegra 6600 chain and cassette. Therefore this product was sold misleadingly.
7) I am unable to remove in full the Eurocycles sticker that was attached the top tube. There is still a 2x1' area that is dull and sticky, I am now afraid of removing or damaging the paint in order to remove this residue fully.
8) The top tube measures 57 cm, not 58 cm as advised and measured by Shane the day I ordered. Therefore the bike is too small for me and the advise I received was misleading.
9) The threads on the frame where you attach a bottle holder were stripped by the shop upon installation, damaging the frame.
10) The right hand Shifter (gear changer) had been handled roughly and the plastic covering is very loose.

I originally advised some of these including the main problem (stripped frame threads) over the phone to Richie and he advised he would call me back. I waited one week but after no call I then called again, where Richie tried to get me to go to anther bike shop (not eurocyles). I advised that was out of the question and subsequently gave Richie a full list of defects which I emailed down. Upon review of my email Richie advised that I can forget the rethreading that we was offering me a new frame at the very least, after discusseing with his boss. I called Richie to discuss and it appeared they would not be able to get the type of bike I wanted, I offered an olive branch and said I would consider something else. Richie asked me to call in to the store, bring back the faulty bike that day to resolve. I left work early called in, but Richie was gone and no other staff were able to help me or even knew of the situation. I left the bike with them, displease after wasted earing, and a needless trip in rush hour traffic.

I called in a few days later to discuss with Richie, however it transpired that the other bikes being offered we either too small for me or didn't offer me value for money (i.e. would never have considered them in the first place). I did see one bike, but it was too small, however Richie advised that he may be able to get it in and her would call me Monday morning (it was a Thursday). I received no call so called on Tuesday to be advised that it was not possible to order, at this point (18/04/2011) I made my first request for a refund. Richie advised that he had no authority and asked that I call Claire in customer service. I called Claire, who was looking a getting the correct size bike in for me , however she was completely unaware of this issues I have had with the bike. I briefly explained over the phone, to which Claire responded 'oh' and 'it sounds like whoever put it together didn't know what they were doing' to which I agreed. I requested the correct size bike and in writing requested a full refund in the absence of this bike.

At this point Claire asked me to leave it with here that she was looking to get a the correct size bike in. Two days later, Richie emailed me to call him and he advised the bike was available and was on order. I said I was very happy with this and asked if there was lead time for delivery he advised he would let me know. I heard nothing for 8 days emailed, heard nothing again. I then called Richie to be advised that the bike was actually not available (over two weeks later) and that now all they could be was repair the frame. I advised Richie I would not accept this and again requested a refund. Richie again advised that he had no authority and again asked me to contact Claire, which I did that day.

I emailed Claire (04/05) and requested a full refund urgently (considering I had just been messed around for the past two weeks thinking a new bike was coming). I heard nothing and called Claire the next day who advised 'she had forgotten about me' and thought Richie was dealing with me and asked me to contact him. I advised Claire that Richie keeps sending me to her and I'm just going in circles. She advised someone would call before the weekend. I advised Claire that I no longer have any trust in Eurocycles that I will get a call back and advised that In the 4 months I have been dealing with them I have only once received a call back (despite 20+ messages). Claire assured me someone will call me back before the weekend. No one called. I emailed on the Monday, detailing my dissatisfaction with no call back to which Claire promptly replied to advise someone would call me that day, again no one called.

I emailed off to Claire again, conveying my shock that I still hadn't got that call. Later that day Richie (despite still having no authority) advised that my bikes threads were repaired!! I advised that this does not change the other issues or the subsequent service (or lack of) I have received since and again for the 3rd time requested a refund. After Richie yet again advised me he had no authority to do anything else, I advised my intentions to bring this matter to the small claims court.

I then emailed Claire (coping in the Managing Director, Aidan and owner, Mel) outlining my telecom with Richie and and my dissatisfaction at not being able to speak to someone who has authority. I sent in a formal letter of complaint as per the NCA template and included most of the above and gave 10 working days for a response. I advised in my letter, my intention to bring this matter before the small claims court in the absence of a resolution. The 10 days passes, so I sent a reminder email to ensure that it had sent, which also went ignored.
[/SIZE]

[/SIZE][SIZE=+0]

There you go! In addition, even when the courts wrote out to them, they ignored all court letters and it was only on the last possible day that they paid.

I also sent in a complaint to the ASAI in relation to the leaflet.

Just to say as I know many people know and respect Richie, he was at all times very nice, but the problem was, I shouldn't have been dealing with him as he was unable to do anything. I'd also like to point out that I was at no point a typical bad customer (worked for too long in retail myself) and went with the nice approach. [/SIZE]

Must resist!!!!
http://www.eurocycles.ie/Corratec_CCT_Pro_Ultegra/4594_p.aspx

Some bargin!!

Hi All,

I can only comment on my experience with eurocycles on the long miler. Recently i purchased my second bike there(sold previous one) and after about 4 months of having it a car knocked me clean off it damaging the rear deraileur and also the drop bars(car fled scene). I brought the bike into the shop. I the bike with them and was told to come back in a few hours. When I returned the bike was back to normal. The service I received was quick and efficient. The added bonus was when I went to pay I was told "no charge". I find that it is service like this that will bring me back to THIS store and also recommend them to friends.