Whats The Best Way To Threaten A Company?

2wsxcde3 · 16-06-2011 07:58PM #1

Hi,

I recently bought a big tin of red paint for my shed. It's paint for painting farm sheds so it comes in just 3 colours:

green
grey
red

Now, the funny thing is, the tin i got was marked "new red". There was no colour indication on the outside of the tin what this "new red" colour looked like.

I opened the tin and it looked very brown. I thought maybe thats just the way it looks in the tin. So i painted on a bit to my shed and sure enough it was somewhere between brown and orange (the exact same colour of rust shall we say).

I made a complaint and Dulux are coming out to have a look. The thing is they could just come along and say something like "look it's new red, and thats the way new red looks". The thing is this does not look remotely red. I've only used about 3% of the paint in the tin.

So....If they refuse a refund when they call out - what the best way to threaten them with making an offical complaint of some kind that will make them give a full refund? It was a very expensive tin (€150+) of paint.

maxer68 · 16-06-2011 08:46PM

If you are looking at ways of threatening a company even before they inspect tbd issue, then you're going about your complaint in a totally wrong way.

Have a better and more respectful attitude and you'll find you will get a better response.

2wsxcde3 · 16-06-2011 09:08PM

maxer68 wrote: »

If you are looking at ways of threatening a company even before they inspect tbd issue, then you're going about your complaint in a totally wrong way.

Have a better and more respectful attitude and you'll find you will get a better response.

I'm not going to threaten them before they inspect. i just want to have my response prepared if they decide to try and fob me off.
Where would you report such an issue like this?

amdublin · 16-06-2011 09:10PM

I wouldn't threaten anyone or any entity. Ever.

It's a farm shed ffs who cares what shade of red, brown, orange or whatever colour it is.

2wsxcde3 · 16-06-2011 09:11PM

amdublin wrote: »

I wouldn't threaten anyone or any entity. Ever.

It's a farm shed ffs who cares what shade of red, brown, orange or whatever colour it is.

Do you work for dulux?

amdublin · 16-06-2011 09:15PM

2wsxcde3 wrote: »

Do you work for dulux?

No I don't.

MitchKoobski · 16-06-2011 09:22PM

bahahahahahaha

Threatening a company... thats a good one....

wmpdd3 · 16-06-2011 09:23PM

Unless you bought it directly from Dulux, your contract is with the retailer.

Anything they say forms part of the contract you have with them.

If they told you it was pillar box red, you would have a case, or if they showed you a colour and said its that colour.

If you didn't ask what colour you were buying, you cant blame them for you not liking the colour.

2wsxcde3 · 16-06-2011 09:26PM

wmpdd3 wrote: »

Unless you bought it directly from Dulux, your contract is with the retailer.

Anything they say forms part of the contract you have with them.

If they told you it was pillar box red, you would have a case, or if they showed you a colour and said its that colour.

If you didn't ask what colour you were buying, you cant blame them for you not liking the colour.

Well it says red on the tin and it's clearly not red. It's not that i was looking for a particular shade of red - any shade of red would have done. But not browny orange.
Where would you normally make a compliant if dulux said "go f yourself"?

Pacing Mule · 16-06-2011 10:29PM

Sounds like the paint may not have been mixed properly. Did you give it a good stir ?

raymark · 16-06-2011 11:12PM

write to dulux,send them a picture of your orange rust coloured shed and tell them you asked for red and you were given a rust which is not suitablefor your shed.im sure they can sort this out,as they are a reputable company and 150 euro is a lot to pay for paint you dont want/like.good luck.raymark Also ask for a colour chart ensure it really is what you wantto

2wsxcde3 wrote: »

Hi,

I recently bought a big tin of red paint for my shed. It's paint for painting farm sheds so it comes in just 3 colours:
green

grey

red

Now, the funny thing is, the tin i got was marked "new red". There was no colour indication on the outside of the tin what this "new red" colour looked like.

I opened the tin and it looked very brown. I thought maybe thats just the way it looks in the tin. So i painted on a bit to my shed and sure enough it was somewhere between brown and orange (the exact same colour of rust shall we say).

I made a complaint and Dulux are coming out to have a look. The thing is they could just come along and say something like "look it's new red, and thats the way new red looks". The thing is this does not look remotely red. I've only used about 3% of the paint in the tin.

So....If they refuse a refund when they call out - what the best way to threaten them with making an offical complaint of some kind that will make them give a full refund? It was a very expensive tin (€150+) of paint.

hi there.ask them to bring out a colour chart so you can compare and contrast the different shades of red.if they say its new red.politely tell them you really wanted old red,that actually looks red not rust coloured.if you are writing about it,its obviously not what you wanted.hopefully they can exchange it for the colour you want.then everyone will be happy.regards raymark

RGDATA! · 16-06-2011 11:15PM

get a stick of dynamite, light it, pick up the phone to them and say "hear that? that's dynamite baby"

slimjimmc · 16-06-2011 11:25PM

All you can do now is hope the colour chart doesn't match the label otherwise you're looking for a good will gesture since neither the retailer nor the manufacturer are obliged to remedy your (the consumer's) mistake.

Agonist · 16-06-2011 11:40PM

The paint that only comes in those three colours, like the concrete paint you get for floors, always comes in a terracotta shade of red. That's the colour red it's supposed to be.

I can't see you getting very far with this.

moceri · 16-06-2011 11:52PM

Is by any chance the paint you bought Red Oxide Paint.
Oxide paints are usually supplied in Red, Green or Grey in large quantities (20 l) for painting farm Buildings or sheds. Red oxide is available only in the shade as you described. Its unlikely you will be able to vary the shade of red and as the paint is not faulty you are unlikely to successfully argue that goods are not as described.

You could contact the retailer and see if you can negotiate an exchange of the Red for Green, which I think always looks more attractive on outbuildings.

ibFoxer · 16-06-2011 11:55PM

moceri wrote: »

Is by any chance the paint you bought Red Oxide Paint.
Oxide paints are usually supplied in Red, Green or Grey in large quantities (20 l) for painting farm Buildings or sheds. Red oxide is available only in the shade as you described. Its unlikely you will be able to vary the shade of red and as the paint is not faulty you are unlikely to successfully argue that goods are not as described.

You could contact the retailer and see if you can negotiate an exchange of the Red for Green, which I think always looks more attractive on outbuildings.

+1. Unfortunately, irrespective of the company, Oxide Red is less red and more "Rust". Not sure why but anything you will buy from the likes of Fleetwood, or any of the generic brands, are practically the same rusty color.

Galway K9 · 17-06-2011 12:10AM

print of small claims court form and show it to them when they give no aternative thats reasonable.

Ive done it 5 times and got a refyund every time without needing to go to court.

Cabaal · 17-06-2011 07:44AM

Ok so let me get this straight, you bought VERY expensive paint for one tin of it,
You have the company coming out and your speculating what they will respond with and want to threaten them?

As already asked, did you buy it directly from the paint company or a stockist, if its from the stockist your contract is with them so I would suggest talking to them

maxer68 · 17-06-2011 08:06AM

raymark wrote: »

write to dulux,send them a picture of your orange rust coloured shed and tell them you asked for red and you were given a rust which is not suitablefor your shed.

Galway K9 wrote: »

print of small claims court form and show it to them when they give no aternative thats reasonable.

Ive done it 5 times and got a refyund every time without needing to go to court.

The OP has contacted Dulux and they are going to the trouble of sending someone out to his home to have a look at the issue and sort it.

Any company that goes that far in the interest of their customer is to be commended.

It is utter stupidity to quote "small claims court form" or have a back up of "threatening" the company.

If it was the case that it took 2 months for them to do anything and they were denying everything, it would be different, but Dulux are going way and above anything they need to do to ensure that the OP as a customer is happy, and the OP is looking at a way to threaten them???????

Stop jumping the gun and give them a bloody chance!

dudara · 17-06-2011 08:49AM

The red that is used to paint sheds etc is never bright red. It's always more like a terracotta red or rust red. I don't know why, that's just the way it is.

Did you see a shade card before purchasing the paint?

Anyway, given that Dulux are coming to have a look, let that take place first before you do anything else. They are entitled to a chance to investigate/defend themselves.

I think you made a bad choice of word when you used "threaten".

ejmaztec · 17-06-2011 12:41PM

I think that the Dulux guys are spread all over the country as a result of the company's sponsorship of Diarmuid Gavin's "Dirty old towns" TV programme, which could be the reason for their not having any problems sending one of them to inspect the OP's tin of paint.

mprgst78 · 17-06-2011 12:45PM

Did you not test the colour of the paint in the retailer where you bought it? New Red as a colour is not poor labelling if what you get is browny-red

MarkR · 17-06-2011 12:54PM

I had a much better experience with Dulux recently. I'd bought a tin of weathershield paint last winter. Looked outside. Saw weather. Put tin in shed.

This year, my bitter chocolate pain looked like a giant poo swimming in water. Unmixable. I emailed dulux to see if they had any suggestion (I was wondering would a mixing machine or thinner or something make it salvageable)

Got a call back the following day, and they said it was frost damage, and replaced my paint through my local store.

No threats needed in my case.

Dudess · 17-06-2011 01:31PM

Small claims court - pahahahahaha!

2wsxcde3 wrote: »

Do you work for dulux?

Yes, because only a Dulux employee would be thinking what amdublin thought...

Yillan · 17-06-2011 03:25PM

Well this guy does care what colour his shed is and he shouldn't have to accept a paint he doesn't want if Dulux made a mistake.

Seems here they didn't. If you buy a paint without consulting a chart and are then upset that the paint is the wrong colour, then you're in no position to threaten anything. Not even Joe Duffy.

Dulux are indeed going over and beyond the call of duty to ensure the quality standards of those selling their product. From the way you describe how you bought the paint, it doesn't seem like the problem was with the mixing, but moreso with you not being aware of what you're buying.

If they come out and you're extremely courteous, you've a much better chance of some leeway being shown than if you go on the offensive at all.

Paint is not a mind-reader, it doesn't know what colour you have in your head. It's just paint. Consult colour charts

keithclancy · 17-06-2011 04:07PM

I'm so going back to the shop ... that paint I bought isn't faded salmon .. its pink.

ejmaztec · 17-06-2011 08:13PM

keithclancy wrote: »

I'm so going back to the shop ... that paint I bought isn't faded salmon .. its pink.

That's why van Gogh hacked of one of his ears.

2wsxcde3 · 17-06-2011 09:42PM

The store inspected the product and admitted that it was faulty. I got a full refund. It's being sent back to the lab at dulux to see what went wrong with it.

Thanks to anyone who helped me here, though you were far and few between. There were more snide and hateful remarks on here than on any other forum i have EVER visited such as the second last comment above. Obviously this thread is full of disgruntled painters and cowboy construction workers taking their anger out on the recession by making thick comments on forums.

amdublin · 17-06-2011 09:47PM

2wsxcde3 wrote: »

Obviously this thread is full of disgruntled painters and cowboy construction workers taking their anger out on the recession by making thick comments on forums.

Obviously

Seriously dude, what reaction did you expect asking a question like "what's the best way to threaten a company?" Seriously. Seriously!!! SERIOUSLY!

Ps. Glad you got it sorted WITHOUT having to threaten anyone. Amazing eh?!

mprgst78 · 17-06-2011 11:32PM

2wsxcde3 wrote: »

The store inspected the product and admitted that it was faulty. I got a full refund. It's being sent back to the lab at dulux to see what went wrong with it.

Thanks to anyone who helped me here, though you were far and few between. There were more snide and hateful remarks on here than on any other forum i have EVER visited such as the second last comment above. Obviously this thread is full of disgruntled painters and cowboy construction workers taking their anger out on the recession by making thick comments on forums.

Ever consider that you are the reason you got the response you are complaining about? It seems as though you are one of those suspicious types who can not trust anybody....not even yourself.;)

borderlinemeath · 17-06-2011 11:55PM

2wsxcde3 wrote: »

The store inspected the product and admitted that it was faulty. I got a full refund. It's being sent back to the lab at dulux to see what went wrong with it.

Thanks to anyone who helped me here, though you were far and few between. There were more snide and hateful remarks on here than on any other forum i have EVER visited such as the second last comment above. Obviously this thread is full of disgruntled painters and cowboy construction workers taking their anger out on the recession by making thick comments on forums.

You reap what you sow, I'm afraid.

If you had the thread title "sold incorrect paint colour, what's my options?" then you would have had PLENTY of constructive answers without any sniping back at you. But instead you used words like "threaten" which gets peoples backs up.

Then you round off by a generalising statement that all the people who disagreed with you were"disgruntled painters and cowboy construction workers"

Such a big fella on the internet.:rolleyes:

Oh, and I'm sure the store are sending it off to the lab. I reckon they gave you the refund to get you out of the shop because "customers" like you aren't worth having.

Whats The Best Way To Threaten A Company?

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