An Post Lazy Postmen?

R0ot · 19-05-2010 04:23PM #1

Since i've moved into an apartment block (ground floor) I have not once seen the postman deliver a parcel/package and we have always been left with the "Could not deliver" leaflets. So I call up the sorting depot in Maynooth and complain about this the person on the other end says they're sorry and will try and deliver it today again. The OH has been waiting all day twice now with nothing as much as a knock or a buzz.

Now the postboxes are in the basement with the carpark so I get normal letters going there but one floor up which is accessible from outside to anyone there is a buzzer system, now I told the guy in the depot it was there and he said the postman told him he couldn't get access to the building. What a load of BS. So he tried again today apparently and OH heard and saw nothing all day. We are on the ground floor and the door is clearly visible from our living room so she would have seen him if he had attempted to even use the buzzer system (which is incredibly loud so no chance of not hearing it).

I am going to complain to the Depot (again) but does anyone know of any other way to complain about this obviously lazy postman.

irishfeller · 19-05-2010 04:48PM

I had the same problem a few years ago. I kept getting those slips for parcels even when I was at home when the postman delivered the mail. It seems to be very common that they don't bother bringing the parcels with them.

I tried complaining to the depot too but they seem to be in on it too - they either make ridiculous excuses for the postmen or shrug their shoulders.

I just get stuff delivered to work now.

jor el · 19-05-2010 04:50PM

You'll probably want to direct your complaint a bit higher than the local office. An Post is also regulated by Comreg if you get nowhere.

Jimmyboss · 19-05-2010 05:16PM

jor el wrote: »

You'll probably want to direct your complaint a bit higher than the local office. An Post is also regulated by Comreg if you get nowhere.

Customer Service no 1850 57 58 59, ask them to refer your complaint to the Area Manager and make sure that you ask the rep for their full name for future reference

R0ot · 19-05-2010 06:50PM

Jimmyboss wrote: »

Customer Service no 1850 57 58 59, ask them to refer your complaint to the Area Manager and make sure that you ask the rep for their full name for future reference

The rep's full name or area managers?

Phoenix3 · 19-05-2010 07:52PM

We get those same slips so your not the only one.By the way we live in a 3bed sd with the added feature of our entrance door on the ground floor!Dosen't seem to make any difference though?:(

CombatCow · 19-05-2010 09:17PM

Im having the same issue since I moved into a 1'st floor apt in Dublin 8, they don't even try to deliver packages bigger than a DVD box.... :mad:

slowmoe · 20-05-2010 03:39PM

i have this problem in reverse almost. the postman does deliver but mega early, like between 7-7.30 and absolutely HAMMERS the door down. I don't work normal 9-5 hours so sometimes i work really late and really value some sleep in the morning. The way he hammers the door sounds like its an emergency and outs the fear of God into me racing to get door open. Theres a knocker and a bell so he double rings the bell and then just bashes the knocker over and over until i answer. once the knocker actually fell off, after loosening from all the whacking. If i'm not home they never try to deliver again and just leave the leaflet in the porch, without closing the porch door, twice the leaflet had blown into the garden. Is it so hard to use a letterbox?

I've said all this regarding the insane ringing, early calling and lack of letterbox use but they really don't seem to give a crap

eden_my_ass · 20-05-2010 03:46PM

Phoenix3 wrote: »

We get those same slips so your not the only one.By the way we live in a 3bed sd with the added feature of our entrance door on the ground floor!Dosen't seem to make any difference though?:(

I had a constant problem with this last year in an apartment block (they even leave the attempted time blank to avoid hassle), complained locally, no result, complained to customer service, eventually the post master came out with the postman to try to understand the intercom (it was funny to watch them over the video intercom). You'd think problem solved but no, most packets still don't get delivered, occasionally we get a ring but not consistently. Waste of time complaining really, its just another pathetic relic of a service company from a bygone era....

dcukhunter · 20-05-2010 07:26PM

It seems to happen to a lot of people. I was waiting months before for things to be delivered (none of the parcels bigger than a DVD) and no slips left saying they had attempted delivery. I was waiting for a renewal Driving licence as well so even if I had to go pick something up I mightn't have got it as I had no other I.D. I went out to the parcel center to see was anything left there but I was told there wasn't. Surprise surprise though 2 days later over 3 months of parcels and letters was stuffed into the post box.

eden_my_ass · 21-05-2010 10:20AM

They must be watching this thread, no sooner do I give out about them than they get revenge....postman buzzed my apartment this morning while i was jumping out of the shower, I answered and all he said was "can you buzz me in"....grand, buzzed, got dressed quickly and checked the door..no sign.

Went down shortly to check the postbox when leaving, only one letter for me, he just buzzed my intercom to get into the building (they usually have a code for the main door)...prick....

ejmaztec · 21-05-2010 01:28PM

eden_my_ass wrote: »

They must be watching this thread, no sooner do I give out about them than they get revenge....postman buzzed my apartment this morning while i was jumping out of the shower, I answered and all he said was "can you buzz me in"....grand, buzzed, got dressed quickly and checked the door..no sign.

Went down shortly to check the postbox when leaving, only one letter for me, he just buzzed my intercom to get into the building (they usually have a code for the main door)...prick....

How did you know that it was the postman and not the local serial-killer on an early-morning murder spree?

foggy_lad · 21-05-2010 07:25PM

dcukhunter wrote: »

It seems to happen to a lot of people. I was waiting months before for things to be delivered (none of the parcels bigger than a DVD) and no slips left saying they had attempted delivery. I was waiting for a renewal Driving licence as well so even if I had to go pick something up I mightn't have got it as I had no other I.D. I went out to the parcel center to see was anything left there but I was told there wasn't. Surprise surprise though 2 days later over 3 months of parcels and letters was stuffed into the post box.

some postman could have been hoarding all the parcels in his bedsit untill you go in looking for your post and start an internal investigation:)

(they even leave the attempted time blank to avoid hassle),

this is so you will not know what time they deliver at and cant be waiting for him when he pops yet another slip in your postbox.

The Iron Giant · 21-05-2010 08:03PM

I feel your pain OP.

I ordered a book from Amazon for an exam. Had been in all week last week, and on Tuesday this week, I get a missed parcel slip dated LAST week. I couldnt get upto the post office on Wednesday, was only able to get up on Thursday, and lo and behold, it had exceeded 5 days and they'd returned to sender.

No way did I miss the postman or not check the post for 4 days, absolute fúckers, and now I don't have the book I need for my exam.

Amazon only able to give me a refund. Post office passing the blame left right and centre, absolute joke.

eden_my_ass · 04-06-2010 04:29PM

ejmaztec wrote: »

How did you know that it was the postman and not the local serial-killer on an early-morning murder spree?

As mentioned above, video intercom :P Thanks for your concern though!

Jimmyboss · 04-06-2010 10:10PM

R0ot wrote: »

The rep's full name or area managers?

The rep, in case you have to make another inquiry...

mugbags · 18-05-2011 02:38PM

lazy bugger that comes our way leaves my post in my sisters house a mile away coz he cant be arsed stopping at both houses. I wouldnt mind but we have a letterbox, its not as if he has nowhere to leave it. I complained about him once and he delivered to us for about a week or so and then went back to his old form :mad: When he did deliver, he wouldnt even use the letterbox, would come into the house and shout HELLO!!!, barging right through the kitchen and living room...nosey [email]f@%+€&.....aaaaaa[/email]hh, feelin much better after that wee rant!!

the groutch · 18-05-2011 06:33PM

same here, don't think they ever even try, luckily my collection office is only about a 10-15 minute walk, and the exercise does me good.

luckily alot more companies I order from seem to use couriers for irish deliveries, who will ring every time

barone · 18-05-2011 07:07PM

let me just start by saying i work for an post...

with regard finding one of them slips saying 'sorry we missed you.please call to collect at mail centre 'etc etc.. believe me,the last thing a postie wants to do is to go to the trouble of writing one of theese..he would rather deliver it to anyone at all then write one..they are a pain..
another thing..we dont bring parcels out at all and just slips..bollix,mail centre have to be cleared of all the previous nights mail,and parcels,registered letters etc on the following days delivery..only things left in the office are dead letters,return to senders..re-directions outside that office,and parcels that are awaiting collection from recipients of theese slips..

intercoms..dont always work,dont come with instructions,believe me when i say some are not straightforward.. no 1 ..diall number 1 dosent cut the mustard most of the time...

going up a stairs to deliver a parcel,if we fall on the stairs or slip because its wet etc who is at fault? you? ..its an insurance issue,plus if its a small item deliverd by bike/trolley the postman is not allowed to leave sight of his bike/trolley so isnt permitted to enter a block of flats and loose sight of it, a van driver is,but isnt required to go past the postboxes/buzzers..

buzzers dont always work,most of the time they may work upstairs but we would have no idea as no sound downstairs,doorbells dont always get answerd..

its not always as simple as a lazy postman..although there are exceptions to every rule.

Hannibal · 18-05-2011 07:17PM

barone wrote: »

let me just start by saying i work for an post...

with regard finding one of them slips saying 'sorry we missed you.please call to collect at mail centre 'etc etc.. believe me,the last thing a postie wants to do is to go to the trouble of writing one of theese..he would rather deliver it to anyone at all then write one..they are a pain..
another thing..we dont bring parcels out at all and just slips..bollix,mail centre have to be cleared of all the previous nights mail,and parcels,registered letters etc on the following days delivery..only things left in the office are dead letters,return to senders..re-directions outside that office,and parcels that are awaiting collection from recipients of theese slips..

intercoms..dont always work,dont come with instructions,believe me when i say some are not straightforward.. no 1 ..diall number 1 dosent cut the mustard most of the time...

going up a stairs to deliver a parcel,if we fall on the stairs or slip because its wet etc who is at fault? you? ..its an insurance issue,plus if its a small item deliverd by bike/trolley the postman is not allowed to leave sight of his bike/trolley so isnt permitted to enter a block of flats and loose sight of it, a van driver is,but isnt required to go past the postboxes/buzzers..

buzzers dont always work,most of the time they may work upstairs but we would have no idea as no sound downstairs,doorbells dont always get answerd..

its not always as simple as a lazy postman..although there are exceptions to every rule.

Lazy postmen is sometimes the answer though, I know a few postmen who on their set route only go down each road every second day and leave the rest in the boot of their car. This means they only have a half route every day and they finish work at 10am

barone · 18-05-2011 07:31PM

Dotsey wrote: »

Lazy postmen is sometimes the answer though, I know a few postmen who on their set route only go down each road every second day and leave the rest in the boot of their car. This means they only have a half route every day and they finish work at 10am

shame on them if that is the case,and shame on there inspectors

Hannibal · 18-05-2011 07:48PM

barone wrote: »

shame on them if that is the case,and shame on there inspectors

The inspectors don't care once their managers from the GPO don't find the letters in the depot. I also got told that one particular inspector hides undelivered letters in the safe in his office just so they're not found once he goes home. Some of the things that go on are bizarre like burying letters on a beach, I know the guy that some it was suspended.
I've heard stories about letters just being spread out into several different post boxes to avoid doing the delivery on a Friday when you know someone else is on the route the following Monday, I wouldn't have a lot of trust in the postal services to be honest unless it's registered.

barone · 18-05-2011 08:05PM

Dotsey wrote: »

The inspectors don't care once their managers from the GPO don't find the letters in the depot. I also got told that one particular inspector hides undelivered letters in the safe in his office just so they're not found once he goes home. Some of the things that go on are bizarre like burying letters on a beach, I know the guy that some it was suspended.
I've heard stories about letters just being spread out into several different post boxes to avoid doing the delivery on a Friday when you know someone else is on the route the following Monday, I wouldn't have a lot of trust in the postal services to be honest unless it's registered.

you've heard stories ! ive work there,have for years ..never seen that happen.

noodler · 18-05-2011 09:21PM

barone wrote: »

let me just start by saying i work for an post...

with regard finding one of them slips saying 'sorry we missed you.please call to collect at mail centre 'etc etc.. believe me,the last thing a postie wants to do is to go to the trouble of writing one of theese..he would rather deliver it to anyone at all then write one..they are a pain..
another thing..we dont bring parcels out at all and just slips..bollix,mail centre have to be cleared of all the previous nights mail,and parcels,registered letters etc on the following days delivery..only things left in the office are dead letters,return to senders..re-directions outside that office,and parcels that are awaiting collection from recipients of theese slips..

intercoms..dont always work,dont come with instructions,believe me when i say some are not straightforward.. no 1 ..diall number 1 dosent cut the mustard most of the time...

going up a stairs to deliver a parcel,if we fall on the stairs or slip because its wet etc who is at fault? you? ..its an insurance issue,plus if its a small item deliverd by bike/trolley the postman is not allowed to leave sight of his bike/trolley so isnt permitted to enter a block of flats and loose sight of it, a van driver is,but isnt required to go past the postboxes/buzzers..

buzzers dont always work,most of the time they may work upstairs but we would have no idea as no sound downstairs,doorbells dont always get answerd..

its not always as simple as a lazy postman..although there are exceptions to every rule.

Some really good points there. What postie can really leave a bike full off parcels and letters unattended outside an apartment block in town whilst he travels up a few flights of stairs.

ShooterSF · 18-05-2011 10:57PM

barone wrote: »

plus if its a small item deliverd by bike/trolley the postman is not allowed to leave sight of his bike/trolley

I actually wish my local postie would follow this rule. He's pretty confident! Parks his bike outside of my housing estate (26 houses) around the corner and just walks in. It's out of his sight for a good 3-4 minutes. I know I'd be terrified.

maxer68 · 19-05-2011 06:18PM

Unless its a small packet, a parcel won't always be delivered by the normal postman.

An Post have strongly revived their parcel delivery service and in many cases its a different person delivering the parcels over a larger area as the volume is a lot more than it used to be.

So before complaining about it, check how its being delivered first - by standard letetr posts ervice or by van parcel post service.

maxer68 · 19-05-2011 07:26PM

Dotsey wrote: »

The inspectors don't care once their managers from the GPO don't find the letters in the depot. I also got told that one particular inspector hides undelivered letters in the safe in his office just so they're not found once he goes home. Some of the things that go on are bizarre like burying letters on a beach, I know the guy that some it was suspended.
I've heard stories about letters just being spread out into several different post boxes to avoid doing the delivery on a Friday when you know someone else is on the route the following Monday, I wouldn't have a lot of trust in the postal services to be honest unless it's registered.

What a load of made up rubbish.

We use An Post extensively for packet & parcels and its quite rare for any item not to be delivered the following working day, no matter what day it is.

However what does help immensely is typed addresses are very clearly written addresses - these can be read by the auto scanners and are nearly always delivered next day. If they can't be read or the address is not recognised, it is handled manually and this is where delays occur.

Shelflife · 20-05-2011 01:40PM

We have a post office with a sorting office. everyday ALL post goes out with the postmen without fail, Any post that they are unable to deliver they will leave a note to collect it in the post office, if they can they will try to deliver it a second time if they are passing your door on the way back.

the amount of post that we get thats incorrectly or poorly addressed is laughable, yet with a bit of detective work the postmen get it done.

they also pick up perscriptions, take post from people and keep an eye out for housebound neighbours.

When the post is privitised you can forget about all that and good luck to anyone living in the countryside because if your relying on the private couriers to deliver you will be sadly disappointed, the amount of couriers we get in the post office looking for directions or asking if they can leave parcels to be collected is unreal.

there are some lasy feckers, but in the main they are an asset to the communities that they work in.

barone · 20-05-2011 04:29PM

Shelflife wrote: »

We have a post office with a sorting office. everyday ALL post goes out with the postmen without fail, Any post that they are unable to deliver they will leave a note to collect it in the post office, if they can they will try to deliver it a second time if they are passing your door on the way back.

the amount of post that we get thats incorrectly or poorly addressed is laughable, yet with a bit of detective work the postmen get it done.

they also pick up perscriptions, take post from people and keep an eye out for housebound neighbours.

When the post is privitised you can forget about all that and good luck to anyone living in the countryside because if your relying on the private couriers to deliver you will be sadly disappointed, the amount of couriers we get in the post office looking for directions or asking if they can leave parcels to be collected is unreal.

there are some lasy feckers, but in the main they are an asset to the communities that they work in.

well said,not to mention pickin up a cake from ms flaherty and dropping it up to ms smyth as you do your route as a favour,to keep neighbours in touch, or a few buns, some washed clothes for a frail old woman who's sister does her clothes..even as you said medicine,or stopping for a quick chat and cuppa.....

postmen are taken for granted..rain,severe severe weather we are out..remember last xmas? unparraled snow n ice.. dangerous enough to close our schools,we could take force majure days off for days like that, but we didnt..we deliverd the christmas cards from around the world,because it means so much to so many..yes its or jobs im not asking to be praised ,just not takin for granted, we are not useless.

Citygirl1 · 20-05-2011 08:04PM

I have to add how unimpressed I am with An Post's level of customer service.

I live in Dublin 8 (Inchicore), and up to recently the collection point for undelivered parcels was in James St. This is a pretty logical location, being central, on a main street on main bus route, so people could call early in the morning, on the way to work.

Last week a notice was distributed, advising that the collection point has been moved to an industrial estate, tucked away in Dolphins Barn, no longer easily accessible, or on a bus route.

I would add that the opening hours are 7.30am to 5.30. No Saturday mornings.

Clearly An Post aren't bothered about the fact that many of their customers work office hours also, and would need to call in early in the morning. They also don't understand that some people don't have cars, or many people can't take their cars to work in Dublin, allowing a quick side-trip to an industrial estate.

To top this off though - today an adverisement was put in my door reading ""Do trust An Post to deliver".

barone · 20-05-2011 08:19PM

Citygirl1 wrote: »

I have to add how unimpressed I am with An Post's level of customer service.

I live in Dublin 8 (Inchicore), and up to recently the collection point for undelivered parcels was in James St. This is a pretty logical location, being central, on a main street on main bus route, so people could call early in the morning, on the way to work.

Last week a notice was distributed, advising that the collection point has been moved to an industrial estate, tucked away in Dolphins Barn, no longer easily accessible, or on a bus route.

I would add that the opening hours are 7.30am to 5.30. No Saturday mornings.

Clearly An Post aren't bothered about the fact that many of their customers work office hours also, and would need to call in early in the morning. They also don't understand that some people don't have cars, or many people can't take their cars to work in Dublin, allowing a quick side-trip to an industrial estate.

To top this off though - today an adverisement was put in my door reading ""Do trust An Post to deliver".

they did the same in galway a few years back, but that was nothing to do with postie's, we had no choice but to move aswell...

An Post Lazy Postmen?

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