UPC shows menus but not picture

EyeSight · 02-04-2011 03:59PM #1

Hello, i have UPC broadband and tv and while i can navigate through the channels, menus and tv guide, whenever i select a channel to watch, i just get a plain black picture.
I have rebooted the box and checked everything is plugged in correctly. also i am getting no error messages. this could be something simple as i've never used UPC television before

I just moved into this place, my roommates are away for the week and i have no details of the subscription so i cannot ring up customer care. also the internet is working fine so it can't be a problem about the bill not being paid

any help is appreciated

randomer · 04-04-2011 05:08AM

EyeSight wrote: »

Hello, i have UPC broadband and tv and while i can navigate through the channels, menus and tv guide, whenever i select a channel to watch, i just get a plain black picture.
I have rebooted the box and checked everything is plugged in correctly. also i am getting no error messages. this could be something simple as i've never used UPC television before

I just moved into this place, my roommates are away for the week and i have no details of the subscription so i cannot ring up customer care. also the internet is working fine so it can't be a problem about the bill not being paid

any help is appreciated

I had this problem a few times. Solution is a reboot! Just power it off and on.

I think the root cause is to do with the power save options. Turn them off too, and the problem shouldn't come back.

UPC shows menus but not picture

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