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Keyboard Broken After a Month - Harvey Norman

  • 19-02-2011 06:14PM
    #1
    Yakult
    Moderators, Computer Games Moderators Posts: 7,944 Mod ✭✭✭✭


    Howdy, just wondering where I stand in this.

    I recently (About a month ago) purchased a Mircrosoft Keyboard from Harvey Normans and all of a sudden today a number of keys stopped working.
    I dont think I have the reciept but I do have the box which has the Harvey norman sticker (price and so on) on it.
    Would that be enough to fall back on?


Comments

  • #2
    darrenw5094
    Closed Accounts Posts: 2,126 ✭✭✭darrenw5094


    Yakult wrote: »
    Howdy, just wondering where I stand in this.

    I recently (About a month ago) purchased a Mircrosoft Keyboard from Harvey Normans and all of a sudden today a number of keys stopped working.
    I dont think I have the reciept but I do have the box which has the Harvey norman sticker (price and so on) on it.
    Would that be enough to fall back on?

    Box proves nothing really. I lost the receipt to my HP Laptop, that stopped working after 4 months. Luckily for me, Harveys had my details on record and repaired under the warranty.

    But your case is different and probably not possible to get a replacement.


  • #3
    ejmaztec
    Registered Users, Registered Users 2 Posts: 24,350 ✭✭✭✭ejmaztec


    Yakult wrote: »
    Howdy, just wondering where I stand in this.

    I recently (About a month ago) purchased a Mircrosoft Keyboard from Harvey Normans and all of a sudden today a number of keys stopped working.
    I dont think I have the reciept but I do have the box which has the Harvey norman sticker (price and so on) on it.
    Would that be enough to fall back on?

    How did you pay for it? It's quite possible that, if you can remember the day on which you bought it, they may be able to track the transaction. If you paid with a debit or credit card, you should be able to provide them with the details. I don't see why they shouldn't give you a replacement.


  • #4
    Yakult
    Moderators, Computer Games Moderators Posts: 7,944 Mod ✭✭✭✭Yakult


    darrenw5094 wrote: »
    Box proves nothing really.

    Well I was thinking (hoping) that they could scan the barcode which could possibly bring up the purchase history of it.
    ejmaztec wrote: »
    How did you pay for it? It's quite possible that, if you can remember the day on which you bought it, they may be able to track the transaction. If you paid with a debit or credit card, you should be able to provide them with the details. I don't see why they shouldn't give you a replacement.

    Paid with cash, but yeah I was thinking that. Dont they normally keep copies of the receipt?


  • #5
    darrenw5094
    Closed Accounts Posts: 2,126 ✭✭✭darrenw5094


    I just realised that my experience was in PC World and they took my name and address with the purchase of my HP Laptop. Harvey's is another story. It's a long shot, but maybe they might be helpfull.;)


  • #6
    Yakult
    Moderators, Computer Games Moderators Posts: 7,944 Mod ✭✭✭✭Yakult


    Got in contact with them today and they said they will replace it no bother. Fair play to them :)


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  • #7
    darrenw5094
    Closed Accounts Posts: 2,126 ✭✭✭darrenw5094


    Yakult wrote: »
    Got in contact with them today and they said they will replace it no bother. Fair play to them :)

    Go Harvey, Go.:)


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