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SKY problem - TV Guide OK but "no satellite signal???

  • 27-12-2010 03:33PM
    #1
    marrm
    Registered Users, Registered Users 2 Posts: 338 ✭✭


    Here's a strange one - have not used my SKY box for a good while.

    Tried it today, got "No satellite signal being receIved " with #29 / #36 after it. :confused::confused:

    Googled the problem, tried all the solution - software update, lnb reset etc - nothing worked. :mad: :mad: :mad:

    Then I realised - the date & time are displaying correctly, the TV Guide is showing me what current programs should be on, all correct, including RTE etc - but I'm still getting "no satellite signal"! :eek: :eek:

    HOW CAN I BE GETTING NO SIGNAL IF THE TV GUIDE IS UP TO DATE? :confused::confused::confused::confused::confused::confused:

    Now I'm really confued.

    Any help anyone? Please!

    PS just checked - I can get channel "970 - SKY Intro" - no problem - but I'd REALLY like all the other channels back as well! ;);)


Comments

  • #2
    marrm
    Registered Users, Registered Users 2 Posts: 338 ✭✭marrm


    marrm wrote: »
    Here's a strange one - have not used my SKY box for a good while.

    Tried it today, got "No satellite signal being received " with #29 / #36 after it. :confused::confused:

    Googled the problem, tried all the solution - software update, lnb reset etc - nothing worked. :mad: :mad: :mad:

    Then I realised - the date & time are displaying correctly, the TV Guide is showing me what current programs should be on, all correct, including RTE etc - but I'm still getting "no satellite signal"! :eek: :eek:

    HOW CAN I BE GETTING NO SIGNAL IF THE TV GUIDE IS UP TO DATE? :confused::confused::confused::confused::confused::confused:

    Now I'm really confued.

    Any help anyone? Please!

    PS just checked - I can get channel "970 - SKY Intro" - no problem - but I'd REALLY like all the other channels back as well! ;);)

    Lots of readers, but no answers! Is the question too easy, or too difficult?

    Cannot find a solution to "Tv guide works but no satellite reception" anywhere on the net!

    I cannot figure it out and would be grateful for some help, thanks


  • #3
    jonnygee
    Registered Users, Registered Users 2 Posts: 605 ✭✭✭jonnygee


    Only time i see this is on sky plus box with only one lnb connection used where sky plus box has switched to second lnb input because of record setting.


  • #4
    marrm
    Registered Users, Registered Users 2 Posts: 338 ✭✭marrm


    jonnygee wrote: »
    Only time i see this is on sky plus box with only one lnb connection used where sky plus box has switched to second lnb input because of record setting.

    only 1 lnb on my thomson 122.051 version 4E0903 running OS version 1.2S4FM EPG version 3.8.8 STB. :(


  • #5
    Rippy
    Registered Users, Registered Users 2 Posts: 960 ✭✭✭Rippy


    Could be a number of causes, but likely that there is a very high BER (bit error rate).
    If this is high on the default transponder, you will get the' no signal' message.
    Time base not critical on EPG info, so like a slow internet connection, it all gets there and displays eventually.
    Usual suspects, dish alingment, cable and connections, faulty LNB, faulty box .
    In other words any part of your system could be down.
    If you don't want call in a Pro to check it out, try substituting your box with a friend or neighbours to establish if problem lies with box, or dish/cable.


  • #6
    marrm
    Registered Users, Registered Users 2 Posts: 338 ✭✭marrm


    Rippy wrote: »
    Could be a number of causes, but likely that there is a very high BER (bit error rate).
    If this is high on the default transponder, you will get the' no signal' message.
    Time base not critical on EPG info, so like a slow internet connection, it all gets there and displays eventually.
    Usual suspects, dish alingment, cable and connections, faulty LNB, faulty box .
    In other words any part of your system could be down.
    If you don't want call in a Pro to check it out, try substituting your box with a friend or neighbours to establish if problem lies with box, or dish/cable.

    thanks for that. I have attached another STB, works fine for all ASTRA 28.2 channels except Channel 4 which is known to be marginal.

    Maybe this STB is more powerful (sensitive) than the SKY box.

    But I have done some more research - I have managed to tune in a few stations using "manual tuning" on the SKY box - all on vertical polarisation. They come in loud & clear, no pixellation. Only works on some 22.000 V transponders though, other 22.000 V transponder give no result.

    Mysterious. :confused:


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  • #7
    watty
    Registered Users, Registered Users 2 Posts: 32,460 ✭✭✭✭watty


    Faulty cable or LNB maybe.


  • #8
    sharkman
    Moderators, Technology & Internet Moderators Posts: 6,531 Mod ✭✭✭✭sharkman


    Sounds like a faulty power supply in the receiver . You could get it repaired or replace the box . Same happened mine .


  • #9
    TreasureBin
    Registered Users, Registered Users 2 Posts: 319 ✭✭TreasureBin


    Same problem with mine for the last few weeks. Phoned Sky and they said it was because of the weather. I switched off/on a few times and it was okay, but have to do that every day. Phoned Sky back and they said they'd have to send someone out - cost €100!
    Managed to get the guy who installed it to call out (for a lot less than €100) and he tested the signal which is okay so it's a box problem.
    Now I'm wondering if anyone has recently upgraded to + or HD and wants rid of their old (standard) box? ;)


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