Broken Meteor Broadband to Go stick (E180)

Beefy78 · 30-11-2010 12:15PM #1

Hi guys,

I got myself a 3G dongle with meteor back in January and, I have to say, I've been pleasantly surprised with the speed and the coverage. I'm even using it to play games online with my PS3 which I certainly wasn't expecting to do.

However, I stupidly snapped the stick several months back. It was my own fault and when I took it back to a Meteor shop they gave me a €10 discount on a refurbished dongle to replace it. That one has been working fine until recently when it started to lose signal every now and then. I thought that it might have been the network rather than a problem at my end although I could usually resolve it by closing down the Broadband to Go program on my laptop. Then last night the whole thing crashed and now when I plug it into the USB port my laptop tells me that the attached hardware has malfunctioned. I've tried uninstalling the Meteor program off of my laptop and reinstalling but to no avail.

Were this the original stick still then I presume as it's only ten months it would be covered by some sort of warranty. As the replacement was refurbished though am I going to need to buy yet another one?

foggy_lad · 30-11-2010 12:19PM

Beefy78 wrote: »

Hi guys,

I got myself a 3G dongle with meteor back in January and, I have to say, I've been pleasantly surprised with the speed and the coverage. I'm even using it to play games online with my PS3 which I certainly wasn't expecting to do.

However, I stupidly snapped the stick several months back. It was my own fault and when I took it back to a Meteor shop they gave me a €10 discount on a refurbished dongle to replace it. That one has been working fine until recently when it started to lose signal every now and then. I thought that it might have been the network rather than a problem at my end although I could usually resolve it by closing down the Broadband to Go program on my laptop. Then last night the whole thing crashed and now when I plug it into the USB port my laptop tells me that the attached hardware has malfunctioned. I've tried uninstalling the Meteor program off of my laptop and reinstalling but to no avail.

Were this the original stick still then I presume as it's only ten months it would be covered by some sort of warranty. As the replacement was refurbished though am I going to need to buy yet another one?

this replacement is the same as a new stick! you have exactly the same rights and it should last a reasonable time and be reasonably durable so you should be getting a repair or replacement or a full refund.

Beefy78 · 30-11-2010 12:29PM

That is obviously what I was hoping to hear. I'd presumed though that the warranty on a refurbished unit would be shorter than a year.

I know that they aren't expensive but I'd expect something like this to last more than eight months.

watty · 30-11-2010 01:46PM

But the slow down and dropping is almost certainly the Network. Totally normal as customers are added as a Mast sector only really supports less than 5 simultaneous users.

Any subsequent failure can be coincidence.

Broken Meteor Broadband to Go stick (E180)

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