Returning product with just Laser card receipt

NUTZZ · 11-11-2010 05:59PM #1

Hey guys, I bought a Freesat Grundig satellite receiver for the parents in April this year from Maplins in Dublin. It wasn't opened until recently when I went to install if for them, anyway it turns out some of the channels could not be picked up on the box and it is a very common issue with these boxes, they have even been taken off the market. I want to go and return this to Maplins for either a replacement or a credit note but I don't have the receipt, however I do have the laser card transaction receipt. Would this be enough to return it? It is still also under it's 12 month warranty.

Thanks in advance!

coylemj · 11-11-2010 06:28PM

There's only one way to find out, unless someone with exactly the same experience can give you a definitive answer but even then you might meet a different person on the day and get a different response.

whippet · 11-11-2010 06:30PM

Is the product faulty? If so you would be entitled to a repair, replacment or refund depending on what you can agree with the retailler (once you can prove the laser reciept is for that actual product)

If it isn't faulty and it's just a feature of the product you are really entitled to nothing. Especially since you have had the product for almost 8 months.

If it was mis-sold by the sales guy (he told you it could do something it actually can't) you would be entitled to a refund only if you can prove that you were misled.

To be fair, looking for a refund eight months down the line is a bit rich

NUTZZ · 11-11-2010 06:31PM

Thanks dude, I will be going in to try and return it next week, I just thought I'd see if anyone had anything similar returning a product with a Laser card receipt!

NUTZZ · 11-11-2010 06:35PM

whippet wrote: »

Is the product faulty? If so you would be entitled to a repair, replacment or refund depending on what you can agree with the retailler (once you can prove the laser reciept is for that actual product)

If it isn't faulty and it's just a feature of the product you are really entitled to nothing. Especially since you have had the product for almost 8 months.

If it was mis-sold by the sales guy (he told you it could do something it actually can't) you would be entitled to a refund only if you can prove that you were misled.

To be fair, looking for a refund eight months down the line is a bit rich

The product is faulty, that's what I'm saying. There are literally hundreds of posts on different forums from people with the same problem. I don't even think the company is producing units anymore. I'm not specifically looking for a refund, I want it fixed or replaced, or an alternative receiver of similar value. It is suppose to have a 12 month guarantee after all!

Millicent · 12-11-2010 02:55AM

NUTZZ wrote: »

Thanks dude, I will be going in to try and return it next week, I just thought I'd see if anyone had anything similar returning a product with a Laser card receipt!

A Laser receipt with the date, price and place is proof of purchase, whether you have the till receipt or not. Good luck.

Sam Vimes · 12-11-2010 09:58AM

A laser receipt should be fine. With that they can look up sales of it on and around that date (around because laser dates are sometimes delayed a few days)

Returning product with just Laser card receipt

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