Stop Abusing Call Centre Workers

It's often the case call centre/contact centres are very badly run. Often the managers are lazy, thick, slime bags who don't have a clue what the centre is meant to be supporting.

I once had a job working in complaints for a big company. All the complaint letters and emails came through me. I was the only person who knew where the letters etc were. Management showed zero interest in them. Yet, the big thick bint on a big salary, whenever she got a brainwave (another stupid idea), she'd claim to have gained insights from reading customers letters and emails. She never did. If the useless woman ever bothered to read the complaints - or even bother to ask what people were complaining about there wouldn't have been so many unhappy customers.

Call centres will go out of their way to hire the clueless. Technical support centres will throw out CVs where they see people have experience - and hire the clueless. I have worked in places where they've hired people to give technical support, where the people HAVE NEVER USED A COMPUTER IN THEIR LIVES.

One place I worked - where the customers were very angry because they kept getting fobbed off. The management believed it was because the agents were upsetting the customers - lacking the right "soft skills" - nothing to do with incompetent ****ty management. So they dragged us in and had us listen to recordings of what they thought was the ideal agent. A smarmy bitch who was telling every customer that called her that their problem was going to be fixed in half an hour. Of course she was doing nothing - she wasn't fixing anything. Then after half an hour, the customer would realise they've been duped and they would call back very angry.

If you're the kind of person who believes bawling out someone in a call centre is going to help your case - you a thick bag of slime. Worthless slime - though invariably you'll have a good job somewhere, the thick always do.

I know every trick that can be pulled in a call centre. I know precisely how they're run. In any given call centre at least half the staff are complete arseholes - who deliberately fob customers off. The managers never fire these people - because they see something of themselves in them. Pig people. But most of the public deserve these people. As they are also pig people. Oink, Oink.

Diapason wrote: »

I try not to be rude to call centre workers, but when faced with somebody terminally stupid who simply refuses to listen, it's difficult not to get annoyed.

Also, if the call centre is the ONLY way I can contact the company in question, then the call centre worker should expect the worst.

You are an arsehole - have you ever thought of trying to control your temper?

You are also terminally stupid if you think shouting at a call centre agent, thick or otherwise is going to help your case.

Anyway I tell you a little something that goes on in call centres - re complaints.

The customer service manager always likes to look good. Most of these people are very stupid and lazy. But they have an animal cunning. I've known of situations in call centres where agents were threatened with the sack if they logged customer complaints. All your huffing and puffing goes nowhere, only into the ears of the poor agent, who's likely been listening all day to whinging arseholes.

Look at the world around you. Do you see honesty and integrity. Or do you see a world of pillocky booky men and woman - bull****ters, lazy people, stupid people, mean people. People who go out of their way to do everything they do in life badly. What kind of person are you?