xmusic r such as pain ....

Welease · 28-07-2010 05:49PM

Crash Override wrote: »

Well a return DART to the city centre and a return Luas to Tallaght (I think that's where it is) would cost me close to a 10er. Which could be what the delivery charge is itself.

The other thing is most people on this thread have been complaining about the staff in there so I don't really want to travel the whole way to X-Music to talk to staff who don't really care in first place. I understand I'd get the stuff then and there (assuming it's all in stock which was also another problem that has been mentioned in this thread) but something tells me it's not worth the effort.

I didn't have a great customer experience when I rang them, so I went elsewhere.. but I wouldnt let that put you off.. It's worth shopping in Ireland if possible..

Give them a ring, see if the item is in stock, and if it is then pop over there..

boomslang · 13-09-2010 08:33AM

I'm also not having a great "customer experience"
I ordered on the 7th of sep online. The first attempt said the order 'not finished' but second accepted. But I have been charged twice. To date my order has not arrived. Still no response from my emails, next I guess i'll phone. Initial thoughts of online order being less hassle than driving there are disapearing fast. Would be nice to have had acknowledgement that they even recieved the emails. Not a happy shopper as yet.

damonjewel · 13-09-2010 01:49PM

Have to say my experience of xmusic is generally positive, I was there last week and bought some strings and I was looking for a mounting plate for a humbucker pickup. I couldn't find one and the assistant went off to the repair office found one there and gave it to me for free.

boomslang · 13-09-2010 05:40PM

boomslang wrote: »

I'm also not having a great "customer experience"
I ordered on the 7th of sep online. The first attempt said the order 'not finished' but second accepted. But I have been charged twice. To date my order has not arrived. Still no response from my emails, next I guess i'll phone. Initial thoughts of online order being less hassle than driving there are disapearing fast. Would be nice to have had acknowledgement that they even recieved the emails. Not a happy shopper as yet.

Now I'm a happy shopper. I got a call from them and all is sorted and items should be here tomorrow!

A V A · 13-09-2010 06:46PM

damonjewel wrote: »

Have to say my experience of xmusic is generally positive, I was there last week and bought some strings and I was looking for a mounting plate for a humbucker pickup. I couldn't find one and the assistant went off to the repair office found one there and gave it to me for free.

everytime im in there they never have any strings and when they do the ones that are left arent decent

damonjewel · 13-09-2010 07:48PM

A V A wrote: »

everytime im in there they never have any strings and when they do the ones that are left arent decent

They're always stocked in Ernie Ball which suit me fine

A V A · 13-09-2010 07:49PM

damonjewel wrote: »

They're always stocked in Ernie Ball which suit me fine

think i might switch to ernie ball

Nononolan · 15-09-2010 09:55AM

I needed 2nd tier brackets for a roland v stand, rang up x music to see if they had any in stock, they said they would have to get them in from their warehouse. Rang back the next day to make sure they had them as I was travelling from Waterford, was told they were there so set off. When I arrived I was told it turns out they didnt have them, and they tried to ring me to tell me.....they didnt have my number!!......needed the brackets for gigs that week so ended out buying a quicklock 2 tier stand as a stop gap. To be fair he did a good price on the quicklock stand for the hassle, but they had a nightmare. In the end I ordered off thomann!

Rigsby · 15-09-2010 10:10AM

Nononolan wrote: »

I needed 2nd tier brackets for a roland v stand, rang up x music to see if they had any in stock, they said they would have to get them in from their warehouse. Rang back the next day to make sure they had them as I was travelling from Waterford, was told they were there so set off. When I arrived I was told it turns out they didnt have them, and they tried to ring me to tell me.....they didnt have my number!!......needed the brackets for gigs that week so ended out buying a quicklock 2 tier stand as a stop gap. To be fair he did a good price on the quicklock stand for the hassle, but they had a nightmare. In the end I ordered off thomann!

There has been a lot of posts and threads about X Music. From reading them, it seems that a little common sense, and thought for the customer would change them overnight. Simple things, like replying to emails, phone calls etc seem to be things that people complain about.

The_g-man · 15-09-2010 02:06PM

Nononolan wrote: »

I needed 2nd tier brackets for a roland v stand, rang up x music to see if they had any in stock, they said they would have to get them in from their warehouse. Rang back the next day to make sure they had them as I was travelling from Waterford, was told they were there so set off. When I arrived I was told it turns out they didnt have them, and they tried to ring me to tell me.....they didnt have my number!!......needed the brackets for gigs that week so ended out buying a quicklock 2 tier stand as a stop gap. To be fair he did a good price on the quicklock stand for the hassle, but they had a nightmare. In the end I ordered off thomann!

I ordered a set of the second tier brackets for a v-stand almost six weeks ago, in store, and left my name and number. I was told they would be getting their order from Rolands warehouse inside of three weeks. I was promised a phone call as soon as they came in, but it sounds like I have to chase them up again.

I would say that when I went in looking for a midi foot controller for my keyboard, Liam talked me through the features I would use and for short term it suited me better to use a single control switch pedal. I found that extremely honest that I was advised towards an €18 pedal over a near €200 controller.:)

They can be genuinely helpful many times when they just stick to honest customer support, but following up on orders is a major fault they have shown no signs of improving. Apart from any business they will lose to thomann and the likes when customers patience runs out from no reply, there must be near zero confidence in trusting any preorders.

damonjewel · 15-09-2010 05:30PM

Rigsby wrote: »

There has been a lot of posts and threads about X Music. From reading them, it seems that a little common sense, and thought for the customer would change them overnight. Simple things, like replying to emails, phone calls etc seem to be things that people complain about.

I think this would go a million miles into fixing most of the issues on this thread. As I said before my experience is generally good, but sometimes I have had to phone looking for something and get the "he's in a meeting", "we'll get back" etc. A bit more cutomer focus would be much appreciated.

easytalker · 20-09-2010 02:54PM

Drummerboy08 wrote: »

I honestly hope the guys in X Music are reading this thread. It would be a shame for everyone if we lost this store, for all kinds of reasons.

Very well said Drummerboy08!!

Rigsby · 20-09-2010 04:03PM

Drummerboy08 wrote: »

I honestly hope the guys in X Music are reading this thread. It would be a shame for everyone if we lost this store, for all kinds of reasons.

There have been numerous threads about X Music over the last year or so. X Music are well aware of the views and opinions of people here on boards regarding them. They have had their own representatives posting on the threads, promising to take everything on board and to act on it. I'll leave it up to people to decide for themselves if they have done so.

theshaft · 20-09-2010 04:14PM

down to bad management at the end of the day. some really good guys in there alright but despite them, still not a good vibe in the place. its like im in a guitar version of PC world, cold and too open.

Drummerboy08 · 20-09-2010 10:28PM

I was in there today to buy a new head for a snare and I had no problems. It was only John in the drum dept, and there was a few people around but he still managed to serve me.

Maybe I'm just an easy person to deal with, I dunno. I'm yet to have a bad experience with them.

Rigsby · 21-09-2010 10:09AM

Drummerboy08 wrote: »

I was in there today to buy a new head for a snare and I had no problems. It was only John in the drum dept, and there was a few people around but he still managed to serve me.

Generally, people dont seem to have a problem when dealing face to face, though some have remarked how cold and impersonal this experience can be. Where the main complaints seem to be are in communication, e.g. not answering the phone, or replying to emails, not keeping people informed about orders etc.

quicklickpaddy · 21-09-2010 11:01AM

Drummerboy08 wrote: »

I was in there today to buy a new head for a snare and I had no problems. It was only John in the drum dept, and there was a few people around but he still managed to serve me.

Maybe I'm just an easy person to deal with, I dunno. I'm yet to have a bad experience with them.

I thought the same as you, they are very nice people in there, but I've been trying to order pickups in that they didn't have to hand and its been the most amount of stress I've had with any shop. Ended up ordering it online. Then I went in and was trying to get them to do some specialised wiring for me (put an S1 switch into my strat) and they didn't order the piece in for ages - still don't know if they did - but when I was checking (again) whether it had come in yet - it was always another week or two - they told me they had my pickups... Which they ordered the wrong ones.

So I dropped into Jimi's Music Store yesterday and my guitar will be ready, wired with the new pickups and his own variation on an S1 switch that does the same thing but isnt as fragile or hard to get, at 4pm today.

Speaks for itself really...

footing · 08-04-2011 09:54AM

Yeh - Jimi's is great, but you need to know what you want.
In X-Music you can fiddle about with no-one paying too much attention. Then do the sneaky thing and go to Jimi's!

fretster · 15-11-2011 07:47PM

I have had mixed experiences in there. Mostly when you go you go to the counter to pay for something , usually that you've picked up yourself like strings etc and there may be 2 or 3 guys chattin at the counter and they just stand there and keep chattin until they finish they're conversation instead of tending to a PAYING customer.

However , i have had one big disaster in there. I was spending around 700 yo yos on a classical guitar. A lot of money in current times, to me anyway. So i had searched the lenght and breath of dublin and trying out about 50 guitars before i parted with my cash.

i came across this really nice Rodriguez model c if i recall. These can be hit and miss bt this one played really nicely and i was happy to part with my cash. So took it home, no extras thrown in like strings or something. Played it for a few days and was loving it. Got up one morning and the bridge had completely lifted from the body it had warped upwards and ou could see all the glue under neath.

So straight back to the shop, they apologised and said we'l send it straight back and get it fixed or give you a refund . I like it so was willing to have it fixed.

Waited about a month for it to come back rang them many times and kept getting " next wk its due back " eventually on wk 4 i get a call that the guitar is back.

So i head steaight to the shop they hand me the guitar i take it out of the case to see if its been repaired perfectly , and would you believe , the whole bridge has lifted again.

Obviously the guitar came back and noone gave enough of a f*kc to check that it had been repaired to a high standard. So guy , wont say his neam lts just call him redser for now rings the manufacturer tells them the issue apologises and asks do i want a refund repair or a replacement.

stupidly i ask for a repair , and so it begins again wait another 3 wks for it to come back. Get the call go straight in the bridge is glued down solidly but there is scratches on the frets and at the bridge has thick lumps of glue squeezing up from it and the neck looked a little twisted . So guy in shop tells me " ah it should be grand , they go like that sone times just take it home and if your not happy in a wk or 2 bring it back and we'll change it for you"

Clearly it was a different guitar that they ordered looked a different shade had a different grain felt different to the other just wasnt the same guitar. Wasnt sure if the seriel number was different not in the habit of memorising seriel numbers though maybe i should start.

Needless to say i am now playing a Beautiful Raimundo No 140 and not a Rodriguez. Few extra bob but tone quality , playabllity , texture , just peees all over the Rodriguez and it kills me to say it but i bought it in Waltons and they were really friendly helpful and no B S included. Wont be shopping too often in X music maybe for strings and accessories but no big buys.

PaulieBoy · 15-11-2011 09:38PM

fretster wrote: »

I have had mixed experiences in there. Mostly when you go you go to the counter to pay for something , usually that you've picked up yourself like strings etc and there may be 2 or 3 guys chattin at the counter and they just stand there and keep chattin until they finish they're conversation instead of tending to a PAYING customer.

However , i have had one big disaster in there. I was spending around 700 yo yos on a classical guitar. A lot of money in current times, to me anyway. So i had searched the lenght and breath of dublin and trying out about 50 guitars before i parted with my cash.

i came across this really nice Rodriguez model c if i recall. These can be hit and miss bt this one played really nicely and i was happy to part with my cash. So took it home, no extras thrown in like strings or something. Played it for a few days and was loving it. Got up one morning and the bridge had completely lifted from the body it had warped upwards and ou could see all the glue under neath.

So straight back to the shop, they apologised and said we'l send it straight back and get it fixed or give you a refund . I like it so was willing to have it fixed.

Waited about a month for it to come back rang them many times and kept getting " next wk its due back " eventually on wk 4 i get a call that the guitar is back.

So i head steaight to the shop they hand me the guitar i take it out of the case to see if its been repaired perfectly , and would you believe , the whole bridge has lifted again.

Obviously the guitar came back and noone gave enough of a f*kc to check that it had been repaired to a high standard. So guy , wont say his neam lts just call him redser for now rings the manufacturer tells them the issue apologises and asks do i want a refund repair or a replacement.

stupidly i ask for a repair , and so it begins again wait another 3 wks for it to come back. Get the call go straight in the bridge is glued down solidly but there is scratches on the frets and at the bridge has thick lumps of glue squeezing up from it and the neck looked a little twisted . So guy in shop tells me " ah it should be grand , they go like that sone times just take it home and if your not happy in a wk or 2 bring it back and we'll change it for you"

Clearly it was a different guitar that they ordered looked a different shade had a different grain felt different to the other just wasnt the same guitar. Wasnt sure if the seriel number was different not in the habit of memorising seriel numbers though maybe i should start.

Needless to say i am now playing a Beautiful Raimundo No 140 and not a Rodriguez. Few extra bob but tone quality , playabllity , texture , just peees all over the Rodriguez and it kills me to say it but i bought it in Waltons and they were really friendly helpful and no B S included. Wont be shopping too often in X music maybe for strings and accessories but no big buys.

While I do have mixed views on x-music, in your case they did continue to offer you a refund. And they did not do the fixing up. So I would actually cut them a bit of slack.
As for Waltons, I've had both good and bad experiences in there also. They are not blemish free!!

CianRyan · 16-11-2011 07:27PM

Given it was the guitar that kept breaking and not the shop, I'd say that's good service.
And the guitar not getting back to the shop is hardly their fault either.

As for Waltons, I've never had a good experience in there.

fulexiao · 14-05-2012 10:24AM

I bought a new sennheiser hd 380 pro online last week, xmusic delivered me a second hand one with a deep scratch on the bar, very unpleasant shopping.

Ravelleman · 14-05-2012 11:46AM

Second hand or a display model?

fulexiao · 14-05-2012 12:10PM

Ravelleman wrote: »

Second hand or a display model?

could be either, definitly has been used,the package has been opened, the ear cups are quite dirty, and there is a deep scratch on the bar, the inner side of plastic box broken.

feylya · 14-05-2012 04:03PM

I assume you've called them? What was their reply?

fulexiao · 14-05-2012 06:50PM

feylya wrote: »

I assume you've called them? What was their reply?

Yes,they said deliver me on Monday. Nothing get now, guess to call them tomorrow. That is really sucks. They charged me the price for new, but deliberately post me used headphones, and the replies never deliver. The first time in xmusic will be the last.

feylya · 14-05-2012 07:05PM

I'd wait until at least tomorrow for the delivery.

Ordered from them last week, had the headphones in my hands less than 24 hours later. Was cheaper and faster than Thomann!

BigBabyTaylor · 14-05-2012 07:17PM

The guy that runs the place Stephen is great. Very helpful and often has something extra to show, not even trying to sell it, just because it's interesting. Other staff ive dealt with have been generally ok.
There is one guy with a beard who usually is in the electric guitar department that has always been quite rude to me when asking questions about pricing and stuff. Just depends who you get on the day I suppose

fulexiao · 15-05-2012 12:37PM

fulexiao wrote: »

Yes,they said deliver me on Monday. Nothing get now, guess to call them tomorrow. That is really sucks. They charged me the price for new, but deliberately post me used headphones, and the replies never deliver. The first time in xmusic will be the last.

They delivered me a new one today, one day delay, but I am happy now, no more complaint.

zuludelta · 22-12-2012 11:21AM

I don't know what the employees problems are in there but they are about as friendly as bandicoots. they are either very badly payed or they are so up their own technological backsides that they can't help but navel gaze at the average patron or newbie that walks in. no matter how loyal you were to them guys they'd spit it back in your face. The 1st time I went in there was to find out what the best hardware / software was best to use for recording on a shoe string budget, the moron upstairs just sat there on the phone talking to some guy who was only downstairs, the lazy sod, just looked down his nose and didn't bother once to acknowledge my presence. the manager in that shop needs a wake up call, because one of these days a real bread and butter customer is going to walk in their take one look and walk right back out the door, come to think of it I am pretty sure that has happened already.
be a snob all you want after work hours but at least try to be professional on the clock.

xmusic r such as pain ....

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