Ikea returns - can i get parts?

oceanclub · 2010-09-12 18:03:13

I've just put together an Ikea bedside cabinet to find that the outer part of the drawer unit is slightly cracked. Can I simply get the required part from Ikea, does anyone know? Or do I have to take the whole unit apart again in order to return it? :( P.

12-09-2010 07:03PM

#1

oceanclub

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I've just put together an Ikea bedside cabinet to find that the outer part of the drawer unit is slightly cracked. Can I simply get the required part from Ikea, does anyone know? Or do I have to take the whole unit apart again in order to return it?

P.

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#2 12-09-2010 07:04PM

copacetic

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they are pretty helpful, they'll give you a whole new unit or take a part out of another box for you if you bring the receipt and the part back

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#3 12-09-2010 07:04PM

dudara

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Contact IKEA in the morning, they'll be the best for offering advice.

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#4 13-09-2010 04:51PM

flikflak

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Yep I worked in the returns section of IKEA for a short placment a few years ago and we used to just take the broken part from the customer, get a new box, give the customer the correct part and pop the broken part back into the box for disposal/return.

Give them a buzz though first to check this is still the case and that they have spare complete units in stick for the change over.

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