ESB Customer Supply Wrongly Accused of Disconnecting Customer

Fnergg · 25-08-2010 10:46PM #1

See this from the Clare Herald:

http://www.clareherald.com/business-and-finance/consumer/2598-esb-disconnects-elderly-woman-who-never-missed-a-payment.html?lang

The utility responsible for disconnecting this person was not ESB Customer Supply as implied in the article, it was Airtricity.

I repeat: AIRTRICITY.

This is an example of shoddy journalism at its worst and whoever this Noel Cotter is I dont' think he'll be in line for a Pulitzer Prize anytime soon.

Journalism 101 Noel: be sure to get your bloody facts right.

Regards,

Fnergg

dilallio · 25-08-2010 11:04PM

Actually it's ESB Networks who perform disconnections, regardless of whether your account is with Airtricity, Bord Gais, or ESB Customer Supply. So the article isn't entirely wrong.

Groucho2000 · 25-08-2010 11:27PM

ESB Networks have to disconnect if asked to by any energy provider. They are independent and have nothing to do with an individual case - they just do what they are requested to do.

Abelloid · 26-08-2010 12:22PM

dilallio wrote: »

Actually it's ESB Networks who perform disconnections, regardless of whether your account is with Airtricity, Bord Gais, or ESB Customer Supply. So the article isn't entirely wrong.

Not entirely wrong, just misleading.

Guy:Incognito · 26-08-2010 12:26PM

It's as wrong as getting the name of the actual guy that did the physical switch off and blaming him.

dudara · 26-08-2010 01:53PM

Closed

dudara

ESB Customer Supply Wrongly Accused of Disconnecting Customer

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