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Waiting staff and the script they have been given

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Comments

  • #32
    winston82
    Registered Users, Registered Users 2 Posts: 1,052 ✭✭✭winston82


    Propellerhead wrote: »
    I'm not blaming the staff. It's fairly obvious that the management think that pestering the customer works. It doesn't.

    There's a difference between pestering and bring attentive/upselling their food and it's clear they were doing their job correctly. And how can you blame the management for trying to increase their sales. This is standard practice accross the board.

    I've a feeling if you went into a shoe shop looking to buy shoes and some asked if they could assist you, you would also consider this as being pestered?


  • #33
    Sanjuro
    Registered Users, Registered Users 2 Posts: 4,241 ✭✭✭Sanjuro


    People in jobs like waiting tables are made push products, ensure customer satisfaction and upsell everything, even if they don't want to. It's what managers make you do. If you think it's irritating, OP, you should try it from the other side. Me thinks you're exaggerating when you say they're hovering over you. A quick 'thanks, everything's fine' and they move on. If it bugs you in future, PI is that'a'way
    >


  • #34
    questionmark?
    Registered Users, Registered Users 2 Posts: 3,090 ✭✭✭questionmark?


    Donkey Oaty wrote: »
    2 adult meals and 2 kids meals for 25 Euro - chips and drink included. Not for nothing, but cheaper than you make out.

    Let the third one have something when he gets home.

    Ah the poor middle child syndrome


  • #35
    Slunk
    Registered Users, Registered Users 2 Posts: 2,556 ✭✭✭Slunk


    One thing that bugs me is, not just eddies but most places, the waiter/ress always comes over just as Ive taken a mouthful of food to ask if everything is ok. This leaves me unable to answer and they usually have walked off by the time Ive chewed my food. Its like they wait til my mouth is full then pounce.


  • #36
    Propellerhead
    Closed Accounts Posts: 394 ✭✭Propellerhead


    winston82 wrote: »
    There's a difference between pestering and bring attentive/upselling their food and it's clear they were doing their job correctly. And how can you blame the management for trying to increase their sales. This is standard practice accross the board.

    I've a feeling if you went into a shoe shop looking to buy shoes and some asked if they could assist you, you would also consider this as being pestered?


    I know it's the Daily Mail, but this article explains it very well why pestering pisses people like me off.


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  • #37
    MingulayJohnny
    Closed Accounts Posts: 149 ✭✭MingulayJohnny


    Copper23 wrote: »
    Why do these threads always come up... annoying waiter... annoying shop assistant??

    Do none of you have jobs? Like do you get the concept? Where you are paid to do as your boss tell you or ya know, they'll get someone else who does...?

    The Boss wants them to upsell... all businesses want ways to generate more profit, they get staff to upsell and try to make a good impression.... get over it...

    Asking if your meal is ok is just politeness... yeah, the meal is probably grand but there's a chance you want another drink, some ketchup, salt, whatever... how many times ahve you been sitting waiting for a waiter to appear to ask for something like that and they never flippin' appear. At leas its good to know they are making themselves available....

    Why do people complain about every last little thing...

    I think I feel sympathy more so than annoyance with the staff in chain restaurants looking like they're saying something out of obligation rather than necessity or intuition. I don't really eat fast food but I have worked in jobs and do work in a job where I'm obliged to say and do things that don't really make sense. I worked in a filling station when I was younger and was always prompt with serving customer's who needed their cars filled. I could gauge who wanted their car filled for them and who would prefer to do it themselves. The manager decided that this wasn't the way it should be done so I had to badger customers who became visibly annoyed when I approached them esp men. Luckily I got moved to another duty.

    In the job I'm in now I'm obliged to ask customer's questions over the phone even if I've already determined that the question doesn't apply. I have to then badger them at the end of the call when human intuiton would suggest that they're happy with the answer and want to hang up. The syntax of the script we have to follow does not 'Flow' it was thought up by some person who doesn't really understand human interaction from what I can gather. The measures some bosses and managers bring in just show their ignorance when it comes to people. It amazes me how some of them actually hold their positions. People don't like being approached by a person who they know is being forced to ask questions like a robot. Being asked if there's anything they want in a personable natural way is completely different.

    In terms of bars\restaurants the thing that would annoy me is getting the wrong order despite being crystal clear on what you wanted. It just shows that the person either doesn't care or doesn't listen properly.


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