Magnet Broadband speed slowed down - new socket?

Mr Bleech · 04-08-2010 09:48PM #1

Basically, last Thursday for some unknown reason my Magnet broadband went, Magnet got it back working yesterday but the download speeds are down to 5mb instead of my usual 17/18mb.

I've been told by them that they can see it working fine and it's more than likely my phone socket in the wall that is the problem.

My question is how do I go about getting this fixed, should Magnet not fix it as I'm paying them the line rental? Or is this my responsibility?

Thanks

jay93 · 04-08-2010 10:01PM

Mr Bleech wrote: »

Basically, last Thursday for some unknown reason my Magnet broadband went, Magnet got it back working yesterday but the download speeds are down to 5mb instead of my usual 17/18mb.

I've been told by them that they can see it working fine and it's more than likely my phone socket in the wall that is the problem.

My question is how do I go about getting this fixed, should Magnet not fix it as I'm paying them the line rental? Or is this my responsibility?

Thanks

hi
as far as i know it is eircom who has to fix this if there is a fault in the main socket..maybe magnet rory here on boards can help you further

Magnet: Rory · 05-08-2010 08:53AM

Mr Bleech wrote: »

Basically, last Thursday for some unknown reason my Magnet broadband went, Magnet got it back working yesterday but the download speeds are down to 5mb instead of my usual 17/18mb.

I've been told by them that they can see it working fine and it's more than likely my phone socket in the wall that is the problem.

My question is how do I go about getting this fixed, should Magnet not fix it as I'm paying them the line rental? Or is this my responsibility?

Thanks

Can I help?

Mr Bleech · 05-08-2010 10:21AM

Magnet (Rory) wrote: »

Can I help?

Did you get the pm I sent after last night?

Magnet Broadband speed slowed down - new socket?

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