Eircom broadband upgrade problems?

jack888 · 25-07-2010 12:28PM #1

Eircom seem to have upgraded my speed, I use to have 3mb, a while ago they sent a letter saying they were upgrading me free of charge to some new broadband.

I can see when I run speedtests I have been upgraded, I now get dl speeds like below 3.5-6.0Mb/s

But, my internet cuts off around once every hour or so, comes back within about 1 min buts its annoying.

Anyone else having the same problem?.

DeepBlue · 25-07-2010 01:45PM

It sounds like they've "upgraded" you to Next Generation Broadband but your line can't handle it.

What are your line stats i.e SN margin and Line Attenuation?
You'll find them here -> http://192.168.1.254/indexExptStatRES.htm?adslRES.htm

Others will be able to interpret them and tell you what speeds your line can handle.

jack888 · 25-07-2010 04:32PM

Here you are.

Downstream Upstream
Max Allowed Speed (kbps) 5472 512
SN Margin (dB) 5.80 14.00
Line Attenuation (dB) 31.50 19.00
CRC Errors 1192 1

dub45 · 26-07-2010 11:24AM

Your snr is not great at all and when its low it can cause drop outs. when your speed is increased it puts extra pressure on the line and that reduces the snr (non teccy explanation!)

What is your internal wiring like by the way?

http://www.kitz.co.uk/adsl/linestats.htm

jack888 · 26-07-2010 02:13PM

Hi dub45, thanks for help.

Not sure what you mean by internal wiring. The wireless modem is plugged into the main phoneline.

Whats odd about this is sometimes it can be fine and can be on for 2 hours using bandwidth, other times it just goes off every 10 minutes or so.

Eircom broadband upgrade problems?

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