Advertisement
Help Keep Boards Alive. Support us by going ad free today. See here: https://subscriptions.boards.ie/.
https://www.boards.ie/group/1878-subscribers-forum

Private Group for paid up members of Boards.ie. Join the club.
Hi all, please see this major site announcement: https://www.boards.ie/discussion/2058427594/boards-ie-2026

Incorrectly charged by AerLingus for reschedule of flights cause of Ash Cloud

  • 22-06-2010 09:29PM
    #1
    sue345
    Registered Users, Registered Users 2 Posts: 65 ✭✭


    Hey just wondering if anyone had any similar situations with AerLingus over this??

    I was flying back from Paris back in May and our flight was cancelled due to the Ash Cloud, I got online to rebook the AerLingus site was working but kept telling me that it would cost €620 for the rescheduling, the site then crashed and when I finally got onto it again was getting the same price. Needing to get home for work I booked the flights assuming (stupid I know) that AerLingus would be aware of the issues with their site but a few days later was still charged €620 by Aer Lingus for the reschedule.

    From their website I was given a fax number or an address to send in info about my problem, theres no number to call at all.....I sent a fax off back in May giving the details and my contact number and still havent heard anything back from them....

    Any advice??????


Comments

  • #2
    keithclancy
    Registered Users, Registered Users 2 Posts: 9,157 ✭✭✭keithclancy


    sue345 wrote: »
    Hey just wondering if anyone had any similar situations with AerLingus over this??

    I was flying back from Paris back in May and our flight was cancelled due to the Ash Cloud, I got online to rebook the AerLingus site was working but kept telling me that it would cost €620 for the rescheduling, the site then crashed and when I finally got onto it again was getting the same price. Needing to get home for work I booked the flights assuming (stupid I know) that AerLingus would be aware of the issues with their site but a few days later was still charged €620 by Aer Lingus for the reschedule.

    From their website I was given a fax number or an address to send in info about my problem, theres no number to call at all.....I sent a fax off back in May giving the details and my contact number and still havent heard anything back from them....

    Any advice??????

    Same happened to me, called the website helpdesk:
    0818 365044 08:00 - 18:30

    Took about 3 days for a refund to my card, they apologised for the error and said there was problems with the site.

    Contact number is here:
    http://www.aerlingus.com/help/contactus/


Advertisement
Advertisement