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xmusic r such as pain ....

1356

Comments

  • #62
    A V A
    Banned (with Prison Access) Posts: 6,755 ✭✭✭A V A


    EnterNow wrote: »
    In fairness man, they are a music store, not a computer department. Im sure it says on the box of protools that it runs on mac. Did you check the box to see if it advises on required specs for macs? When buying that type of high grade item, you really should do your homework on it rather than trust a sales assistant - that goes for any shop.

    i went with no clue about any recording software etc i had a mac before going into the store not going into the store and coming with a mac, i didnt go in looking for a computer . . . . . and they sell macs in there up in the pro audio department now . . . if i have no recolection of knowledge in recording software i would like to think i could count on a music store to help me out and save me go research for something i dont know what im looking for or what i need??? and i put "my trust" in xmusic because j.j he helped me out before and it was the right help!!!i told them everything and all my specs etc!!


  • #63
    A V A
    Banned (with Prison Access) Posts: 6,755 ✭✭✭A V A


    and on the box all it says is you need 1gb of space on the computer and osx 10.5 for pro tools 8 to work . . . nothing compared to the info i got from the digidesign forum and boards regarding the specs for it to work properly !!!!!


  • #64
    Myrddin
    Closed Accounts Posts: 33,733 ✭✭✭✭Myrddin


    A V A wrote: »
    if i have no recolection of knowledge in recording software i would like to think i could count on a music store to help me out and save me go research for something i dont know what im looking for or what i need???

    That aint really gonna happen here in Ireland man, Im sorry. Xmusic's issues are WAY more fundamental than their knowledge about recording software. If you are buying "Professional" grade recording equiptment, then you should speak to somebody who uses it everyday or specialises in it. Trusting this to some chap who works behind a counter is asking for trouble. Thats not xmusic's fault though, home recording is an art in itself.


  • #65
    A V A
    Banned (with Prison Access) Posts: 6,755 ✭✭✭A V A


    i didnt know any of this at the time i didnt know who to turn to and i didnt know of forums of where i could go for advice and didnt know boards at the time and i if did i wouldnt be in the situation im in now because i now know there is people on here that know what they are talking about and now if im buying any new gear and i am unsure of,i take to boards and i get great help!!!

    some people dont know the requirments they need or what they need in regarding music stuff thats why people go to a music shops and its not their fault if they get the wrong things or equipment and its not fair to say they should of went and looked things up and do there research.some people are more knowledgeable in some back grounds of music like guitars basses and recording gear etc than others.how can someone that is starting out in likes of say a guitar or in my case recording equipment suppose to go and research what they would want to buy first before going into the store?i have experience in any of that stuff i didnt haver a breeze!! iv been playing guitar years and same with bass and piano so i know what i need wen it comes to those things but i didnt with the pro audio equipment etc!!!


  • #66
    Rigsby
    Registered Users, Registered Users 2 Posts: 4,457 ✭✭✭Rigsby


    EnterNow wrote: »
    Thats not xmusic's fault though, home recording is an art in itself.

    If the guy in X Music did not know or was not sure if the item was compatable with a Mac, then all he had to do was say so, instead of saying it was compatable.


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  • #67
    Myrddin
    Closed Accounts Posts: 33,733 ✭✭✭✭Myrddin


    Rigsby wrote: »
    If the guy in X Music did not know or was not sure if the item was compatable with a Mac, then all he had to do was say so, instead of saying it was compatable.

    The back of the products box said mac compatable & gave recommended specs - how exactly was the sales chap at fault here in your opinion then?


  • #68
    TruthSayer
    Closed Accounts Posts: 1 ✭TruthSayer


    On behalf of all those who have a genuine grievance with the service and expertise in X Music, a sincere apology.

    We know that there are areas that we are weak in, we know that we make mistakes and we know that on occasion, there is a shoddiness to our responses. A lot of this is due to the sheer size of the store, the available staffing on any given day and the still difficult task of stocking the shop properly.

    We are slowly emerging from our infancy, the growing pains are receding and there is, even in these difficult times, an optimism in the shop that has been absent for a few months. This shop was set up for sevral reasons - to bring the mega-store experience to musicians in Ireland, to try to compete (really hard) with the big European web sellers and to develop into a one-stop-shop for all things - we are NOT there yet and we have a bit to go, but we work here and we know the plans for the future and what is happening now is only the tip of the X Music iceberg!

    THere is a jealousy within the competition and a few suppliers - we know exactly who they are and the confined area of city-centre Dublin in which they operate - and these people want us gone. SORRY GUYS we are only beginning no matter what propeganda they feed, it is ill-informed and just plain wrong. To say we haven't had a few unconfortable months would be lying to you (tell me a shop that hasn't), but we have got through it.

    The aims of the staff and owners have not diminished and our wishes for the instrument buying public are as stridently "value based" as on the day we opened. Yes - we all have bad days but our aims is to make the balance and the experience as good as we can and once again sorry if we let you down in any way - we still strive to be better.

    Aidan Pierce, Steve O'Brien, Liam Seery, and Paul Lyttle - Managers - X Music

    email any of the these christian names @xmusic.ie if we can help in any way.


  • #69
    Rigsby
    Registered Users, Registered Users 2 Posts: 4,457 ✭✭✭Rigsby


    EnterNow wrote: »
    The back of the products box said mac compatable & gave recommended specs - how exactly was the sales chap at fault here in your opinion then?

    In that case, X Music should have returned the item to the manufacturer, stating that a customer had bought it, and brought it back saying it was not mac compatable. Then reimburse the customer. Most guarentees tell you to return the item to the place of purchase.


  • #70
    Rigsby
    Registered Users, Registered Users 2 Posts: 4,457 ✭✭✭Rigsby


    TruthSayer wrote: »
    On behalf of all those who have a genuine grievance with the service and expertise in X Music, a sincere apology.

    We know that there are areas that we are weak in, we know that we make mistakes and we know that on occasion, there is a shoddiness to our responses. A lot of this is due to the sheer size of the store, the available staffing on any given day and the still difficult task of stocking the shop properly.

    We are slowly emerging from our infancy, the growing pains are receding and there is, even in these difficult times, an optimism in the shop that has been absent for a few months. This shop was set up for sevral reasons - to bring the mega-store experience to musicians in Ireland, to try to compete (really hard) with the big European web sellers and to develop into a one-stop-shop for all things - we are NOT there yet and we have a bit to go, but we work here and we know the plans for the future and what is happening now is only the tip of the X Music iceberg!

    THere is a jealousy within the competition and a few suppliers - we know exactly who they are and the confined area of city-centre Dublin in which they operate - and these people want us gone. SORRY GUYS we are only beginning no matter what propeganda they feed, it is ill-informed and just plain wrong. To say we haven't had a few unconfortable months would be lying to you (tell me a shop that hasn't), but we have got through it.

    The aims of the staff and owners have not diminished and our wishes for the instrument buying public are as stridently "value based" as on the day we opened. Yes - we all have bad days but our aims is to make the balance and the experience as good as we can and once again sorry if we let you down in any way - we still strive to be better.

    Aidan Pierce, Steve O'Brien, Liam Seery, and Paul Lyttle - Managers - X Music

    email any of the these christian names @xmusic.ie if we can help in any way.

    Almost convincing post TruthSayer, but we heard it all before from "Smiler". He told us about eight months after you opened, that the teething problems were almost over and to "give us a little more time". It's now almost two years. Exactly how much time do you need ? :confused:


  • #71
    Myrddin
    Closed Accounts Posts: 33,733 ✭✭✭✭Myrddin


    Rigsby wrote: »
    In that case, X Music should have returned the item to the manufacturer, stating that a customer had bought it, and brought it back saying it was not mac compatable. Then reimburse the customer. Most guarentees tell you to return the item to the place of purchase.

    I think you'll find (if you re-read the post, took me two attempts too) in this case, the product IS compatable with Macs...the posters mac specs didnt meet the requirements however...I fail to see how this is the sellers fault. He admittedly did NO research at all on the product, went out & bought it blind, and is now blaming xmusic...I have my grievances with them too, but what he has done is fairly ignorant in my opinion.
    Rigsby wrote: »
    Almost convincing post TruthSayer, but we heard it all before from "Smiler". He told us about eight months after you opened, that the teething problems were almost over and to "give us a little more time". It's now almost two years. Exactly how much time do you need ? :confused:

    I think its at least fair of him to come on here, explain their troubles & offer us a way of contacting any/all of the managers up there should we need to. I know Im prob sounding like I own the place now :D but at least somebody from xmusic is reading our thoughts here and holding their hands up.

    TruthSayer, customer call backs, acknowledgement of a customer, bad attitudes etc all seem to be coming up frequently here. If you looked at and sorted those areas, maybe you would see an upturn in good feedback. If staff is a problem due to the store size, why not consider hiring a few assistants? There are prob loads of lads on here who would like to try there hand at working in xmusic.


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  • #72
    darrenw5094
    Closed Accounts Posts: 2,126 ✭✭✭darrenw5094


    At least this thread has brought issues to X-Music.

    TruthSayer should keep posting up here.

    But maybe X-Music and other stores should be allowed to post here on the intruments forum under their real store name.


  • #73
    A V A
    Banned (with Prison Access) Posts: 6,755 ✭✭✭A V A


    EnterNow wrote: »
    The back of the products box said mac compatable & gave recommended specs - how exactly was the sales chap at fault here in your opinion then?

    man there were no boxes for me to read the back of!!!!!!!!!!!!!!!! and if i asked could have a look at the box blah balh id know what they would say !!!!! nd plus im a customer i dont work there and i have no expeirence with pro audio things , they do , so they should be telling me everything i need to know if i have no clue what im looking for !!!!!!! it is mac compatable yes but does not run properly because of the rpm speed and the hd memory etc!!!!! im not to blame here!! they can pull there way out of this one tbh because i have a friend that was with me the hole way throught the conversation we had about the recording software etc!!!

    i have to add i did not go out blind and go out to xmusic with out knowing anything about pro tools!!why would some one go out and buy pro tools if they didnt know anything about it seems like a pretty thick thing to do !!!! i knew a a good few things about pro tools etc my teacher in school used it and my mates did it in pulse aswell (they didnt have home computers just in collage) i had my mac and everything and then went in to buy the pro tools !!! i cant remember who but someone said bring the specs of your computer in with you and i did that!


  • #74
    Myrddin
    Closed Accounts Posts: 33,733 ✭✭✭✭Myrddin


    A V A wrote: »
    and on the box all it says is you need 1gb of space on the computer and osx 10.5 for pro tools 8 to work . . . nothing compared to the info i got from the digidesign forum and boards regarding the specs for it to work properly !!!!!
    A V A wrote: »
    man there were no boxes for me to read the back of!!!!!!!!!!!!!!!!

    You read the box for specs, but there were no boxes....

    The first result from a google search - http://archive.digidesign.com/compato/osx/os.cfm

    Ive worked with and used computers for a long enough time, and Ive yet to see a program not running because of hard drive rpm speed. Ill say it agin, dont expect to be educated about computers in a music store.


  • #75
    A V A
    Banned (with Prison Access) Posts: 6,755 ✭✭✭A V A


    people can go in and see my threads in the music production section and you will see many people telling me why im having so many problems with the software etc it is my specs because day by day im seeing all the problems come clear and its getting worse!! i know its a music store but jj said he uses mac and they sell macs now . . . so did they have to learn everything about macs now?? surelly if some one in there used macs they would say a guy down stairs is more educated with me with what you need?i think if they are selling the likes of pro audio gear they should know the general background of everything and not just the Pacific's of specs needed in for a program software!


  • #76
    Myrddin
    Closed Accounts Posts: 33,733 ✭✭✭✭Myrddin


    A V A wrote: »
    it is my specs because day by day im seeing all the problems come clear and its getting worse!!!

    Is it PC Worlds fault if I buy a game up there and it doesnt work because my graphics card cant run it? Case closed.


  • #77
    A V A
    Banned (with Prison Access) Posts: 6,755 ✭✭✭A V A


    EnterNow wrote: »
    Is it PC Worlds fault if I buy a game up there and it doesnt work because my graphics card cant run it? Case closed.

    yes it is if you gave them your pacific details of your computer and asked them for help and they continued to sell it to you?case re-opened


  • #78
    Myrddin
    Closed Accounts Posts: 33,733 ✭✭✭✭Myrddin


    A V A wrote: »
    if you gave them your pacific details of your computer

    No, its closed. As is my input of the topic :)


  • #79
    Rigsby
    Registered Users, Registered Users 2 Posts: 4,457 ✭✭✭Rigsby


    darrenw5094 wrote: »
    At least this thread has brought issues to X-Music.

    TruthSayer should keep posting up here.

    Issues have been brought to X Music on numerous occasions previously.

    Here is just one from a random search, where they decided to just close the shop early on a whim. At the time, they were not long open and people were travelling from far and wide to see the shop, only to find them closed. Same thing happened the following January. They said on their site that they would be open on the week after Christmas, but decided not to. They told no one (no mention on their site). Again, people came from all over and they were closed, not even a note in the window.



    http://www.boards.ie/vbulletin/showthread.php?t=2055515095&highlight=music

    You could do a further search and you'll find lots of "issues" being brought up. Two years on and they have not been addressed. There is no reason to believe TruthSayer is going to work any miracles. :D


  • #80
    feylya
    Moderators, Music Moderators Posts: 23,365 Mod ✭✭✭✭feylya


    darrenw5094 wrote: »
    But maybe X-Music and other stores should be allowed to post here on the intruments forum under their real store name.

    They are allowed to post here, when they pay for the advertising. I believe X-Music did not want to previously but I'm not 100% on that.


  • #81
    A V A
    Banned (with Prison Access) Posts: 6,755 ✭✭✭A V A


    EnterNow wrote: »
    No, its closed. As is my input of the topic :)

    i think as i started my own inputt of the topic,its open to everyone else
    if your case is closed
    cheers

    bye :)


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  • #82
    darrenw5094
    Closed Accounts Posts: 2,126 ✭✭✭darrenw5094


    feylya wrote: »
    They are allowed to post here, when they pay for the advertising. I believe X-Music did not want to previously but I'm not 100% on that.

    I think it would be a good idea if the Stores and brands could create an account here under their own name and contribute here. Not to advertise, but to give their views etc.

    I know the main man from Marshall is on the Marshall forums and Mesa tech on the Mesa sites etc.


  • #83
    NoQuarter
    Registered Users, Registered Users 2 Posts: 4,624 ✭✭✭NoQuarter


    A V A wrote: »
    yes it is if you gave them your pacific details of your computer and asked them for help and they continued to sell it to you?case re-opened

    Like the ocean? lol


  • #84
    Vomit
    Registered Users, Registered Users 2 Posts: 512 ✭✭✭Vomit


    They never have what I want and they never answer my emails.


  • #85
    darrenw5094
    Closed Accounts Posts: 2,126 ✭✭✭darrenw5094


    Vomit wrote: »
    They never have what I want and they never answer my emails.

    Probably because your name is Vomit.


  • #86
    A V A
    Banned (with Prison Access) Posts: 6,755 ✭✭✭A V A


    king-stew wrote: »
    Like the ocean? lol

    yep just like the ocean ha


  • #87
    slavetothegrind
    Registered Users, Registered Users 2 Posts: 2,790 ✭✭✭slavetothegrind


    feylya wrote: »
    They are allowed to post here, when they pay for the advertising. I believe X-Music did not want to previously but I'm not 100% on that.

    You would think it would be good business for them to pay boards, Komplett and richer sounds seem to do well from here and give good service.
    I don't know the pricing but there must be enough potential here in PR nevermind sales!

    Get yer advertising sales people onto truthsayer!!!:)

    Good on you coming on here, dialogue is half the battle. As management your customer interface should be of paramount importance, as evidenced by feedback here. It is the little things, say hello to me when i come in, smile maybe, " if you need anything i'm Bob just shout!"

    Sincerely hope you stay in business, there is enough failure out there.


  • #88
    Gaspode
    Registered Users, Registered Users 2 Posts: 8,063 ✭✭✭Gaspode


    feylya wrote: »
    They are allowed to post here, when they pay for the advertising. I believe X-Music did not want to previously but I'm not 100% on that.

    Do BSOM, strings.ie, marshall Ireland and their pal Taxpayer pay for their presence here too? ;)
    Seriously though, I'd be happy to see X-music and any other retailers appear here on boards in an official capacity to answer the many many issues that have been raised in this forum in the past few months. The fact that they haven't been actively pushing to do this since the 'official rep' category of user was introduced a year or so ago speaks volumes as far as I am concerned. I think they are afraid of facing the backlash they know they will get.


  • #89
    feylya
    Moderators, Music Moderators Posts: 23,365 Mod ✭✭✭✭feylya


    Gaspode wrote: »
    Do BSOM, strings.ie, marshall Ireland and their pal Taxpayer pay for their presence here too? ;)

    I believe Marshall Ireland does, the others have gotten warnings for pimping their stores.


  • #90
    BSOM
    Registered Users, Registered Users 2 Posts: 195 ✭✭BSOM


    feylya wrote: »
    I believe Marshall Ireland does, the others have gotten warnings for pimping their stores.

    Dont remember getting a warning for "pimping" my store. In fact if you look through my posts you'll see me telling people to try other stores. Im not afraid of back lash, i sent of my message to the correct email supplied. Never got a response and had to re send. I have no problem having official written under my name. Im not on this board to drum up business, im here because i like to see what people have to say. I like to help people looking for stuff.

    John Lynch, MD - Blanchardstown Schoool of Music & Shop


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  • #91
    Mallavogue
    Closed Accounts Posts: 2 ✭Mallavogue


    G'day guys ! I'm a newbie here just came across this thread. I've been living here for about 8 years and have always got my stuff in Music Technology Ireland in the city centre, spent quite a bit with them and always found them fantastic to deal with, you just phone or email them and tell them what you want and they do everything at the same price as those thomann guys and can supply all their stuff as well as stuff they dont supply, even small orders like strings etc, their site isnt great but dont let that put you off, just bang em off a mail info@musictechnology.ie, just a heads up for ya, and before you ask I have no affiliation with them just think they do a good job !


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