I have a n95 8gb and want to reset it to factory settings?

Fighting Irish · 14-05-2010 12:11PM #1

How do you do this?

The reason i'm going this is because memory is being used and i don't know why, i have nothing running and i've only 2 games installed

deadbloke · 14-05-2010 12:50PM

The Nokia Software Updater will either update you to the latest firmware or, if you've already got the latest, allow you to re-install it. Either way it goes back to a factory install, you loose anything you added to internal memory.

http://europe.nokia.com/support/download-software/device-software-update

Fighting Irish · 14-05-2010 01:14PM

deadbloke wrote: »

The Nokia Software Updater will either update you to the latest firmware or, if you've already got the latest, allow you to re-install it. Either way it goes back to a factory install, you loose anything you added to internal memory.

http://europe.nokia.com/support/download-software/device-software-update

you don't lose contacts as long as they are on sim card?

is there a quick way to see if my contacts are saved on the sim or the phone memory?

deadbloke · 14-05-2010 02:54PM

You won't loose your sim card contacts, but you would definitely loose any on the phone memory. I assume if they're on the memory card they'd be ok, but best to back them up before you do anything. You can use Nokia's Ovi suite to do this.

I've just noticed that you can also reset to factory settings via Tools->Settings->General->Factory Settings, rather than use the updater application.

Whichever method you use, and regardless of updating or rolling back firmware, you should back up personal data regularly anyway - contacts, messages, photos, etc. Ovi Suite looks after all this but I prefer the older Nokia PC suite - not sure if you can still get that though.

tallus · 14-05-2010 03:53PM

You could back up the phone contacts to your desktop using the Nokia Pc Suite.

MunsterCycling · 15-05-2010 12:19PM

Try this. Turn off your phone, then turn it back.
While its turning press and hold the following buttons:
Call, 3, *

This should be a hard reset button that will restore your n95 to its original settings.

Sam Vimes · 15-05-2010 12:55PM

Is it memory as in RAM being being used or as in file space?

If its the former you might have applications running in the backgroungmd. Hold down the menu key to see a list of running applications and press C to end them

If its the latter you might have a lot of messages and have the phone set to use the phone memory instead of the memory card. Go to messaging-options-settings-other-memory in use and set it to memory card

deadbloke · 15-05-2010 01:47PM

Sam Vimes wrote: »

Is it memory as in RAM being being used or as in file space?

If its the former you might have applications running in the backgroungmd. Hold down the menu key to see a list of running applications and press C to end them

If its the latter you might have a lot of messages and have the phone set to use the phone memory instead of the memory card. Go to messaging-options-settings-other-memory in use and set it to memory card

You can verify the memory status by opening Menu->Options->Memory Details->Phone memory/Memory card. This will give you a break down on whats taking up space.

Fighting Irish · 15-05-2010 03:02PM

Sam Vimes wrote: »

Is it memory as in RAM being being used or as in file space?

If its the former you might have applications running in the backgroungmd. Hold down the menu key to see a list of running applications and press C to end them

If its the latter you might have a lot of messages and have the phone set to use the phone memory instead of the memory card. Go to messaging-options-settings-other-memory in use and set it to memory card

Memory Details:
133mb - memory in use
608kb - free memory
3kb - calender
29kb - contacts
29kb - messages
0kb - images
0kb - sound files
0kb - video clips
144kb - documents
0kb - midi apps

Holding menu key, the only thing running is "standby"?

EGriff · 15-05-2010 07:12PM

MunsterCycling wrote: »

Try this. Turn off your phone, then turn it back.
While its turning press and hold the following buttons:
Call, 3, *

This should be a hard reset button that will restore your n95 to its original settings.

This works, just wiped mine the other day. I already had the mass memory formatted though so i don't know if it empties that.

deadbloke · 15-05-2010 09:53PM

Fighting Irish wrote: »

Memory Details:
133mb - memory in use
608kb - free memory
3kb - calender
29kb - contacts
29kb - messages
0kb - images
0kb - sound files
0kb - video clips
144kb - documents
0kb - midi apps

Holding menu key, the only thing running is "standby"?

Not many clues there as to whats causing the problem - but you are critically low on memory, only 608Kb! This memory is used by the phone as internal RAM, so if it runs out it causes the problems you've been having.

Two things I can think of will cause this - a memory leak by some application or files being added by "Data transfer" mode rather than via PC Suite mode. Do you use the phone for music or video?

Either way it'd be solved by a factory reset, but I'd have a look around the file system using Menu->Tools->File mgr. to see if there's a load of unusual files somewhere. The first tab in the File Manager is internal memory.

Sam Vimes · 15-05-2010 10:08PM

Fighting Irish wrote: »

Memory Details:
133mb - memory in use
608kb - free memory

That's your problem, not running apps. Delete some files or move them to the memory card. In the file manager you can see which files are on the phone memory or the card. It could be your messages though which won't show up in the file manager so try the thing I said above about switching to the memory cqrd. Either way there's no need to do a factory reset at this stage.

deadbloke · 16-05-2010 02:12AM

Sam Vimes wrote: »

It's could to be your messages though which won't show up in the file manager so try the thing I said above about switching to the memory cqrd. Either way there's no need to do a factory reset at this stage.

There's only 29kb worth of messages on the phone memory, so that's not what's causing it.

Fighting Irish · 17-05-2010 09:21AM

Sam Vimes wrote: »

That's your problem, not running apps. Delete some files or move them to the memory card. In the file manager you can see which files are on the phone memory or the card. It could be your messages though which won't show up in the file manager so try the thing I said above about switching to the memory cqrd. Either way there's no need to do a factory reset at this stage.

See that's the thing, i have no files, no pictures/vid/music on the internal memory

Sam Vimes · 17-05-2010 10:16AM

Fighting Irish wrote: »

See that's the thing, i have no files, no pictures/vid/music on the internal memory

Ah right, factory reset it is so. MunsterCycling's instructions for the hard reset will work but before you do that you should back up your contacts with the pc suite or www.zyb.com.

Fighting Irish · 17-05-2010 10:25AM

Sam Vimes wrote: »

Ah right, factory reset it is so. MunsterCycling's instructions for the hard reset will work but before you do that you should back up your contacts with the pc suite or www.zyb.com.

Is there a quick way to check if my contacts are saved to the phone memory or the 8gb memory

Sam Vimes · 17-05-2010 10:38AM

Fighting Irish wrote: »

Is there a quick way to check if my contacts are saved to the phone memory or the 8gb memory

You can copy everything to the 8GB memory to be sure but I think both the phone memory and the 8GB memory will be wiped when you do a hard reset. They probably wno't be deleted if they're on the sim which you can check by opening the contacts and pressing options->sim contacts->sim directory but I don't think the phone saves to the sim by default. You might have some old contacts on there but it's doubtful that new contacts have been saved there as you've entered them.

But regardless of where the contacts are you should still do a backup. Even if you don't end up needing it everyone should always have their contacts backed up

Fighting Irish · 17-05-2010 11:31AM

MunsterCycling wrote: »

Try this. Turn off your phone, then turn it back.
While its turning press and hold the following buttons:
Call, 3, *

This should be a hard reset button that will restore your n95 to its original settings.

This didn't seem to work

I turned phone on, entered pin, then held down these 3 buttons, nothing happened

Sam Vimes · 17-05-2010 12:41PM

Fighting Irish wrote: »

This didn't seem to work

I turned phone on, entered pin, then held down these 3 buttons, nothing happened

You start pressing the buttons immediately after you press the on button. Waiting until the phone has loaded and you're at the pin entry stage is too late

Fighting Irish · 17-05-2010 04:17PM

All right, that worked perfectly. Thanks for all the help/info everyone

I have a n95 8gb and want to reset it to factory settings?

Comments